JLL
Critical Facilities Control Room Operator
JLL, Charleston, South Carolina, United States, 29408
Critical Facilities Control Room Operator
3 days ago Be among the first 25 applicants
What this job involves:
JLL Facilities Management is seeking a skilled CRO to join our Facilities Operations Center team, providing 24/7 monitoring and support for building systems and technology infrastructure across our commercial real estate portfolio. The successful candidate will be responsible for proactive monitoring of building automation systems, HVAC controls, and security systems that support critical facility operations and enhance tenant experience.
What your day-to-day will look like:
Building Systems Monitoring: Proactively monitor building automation systems (BAS), HVAC controls, and mechanical equipment using top industry platforms (Honeywell, Johnson Controls, Siemens). Ensure energy efficiency and resolve issues before they impact operations.
Incident Response & Troubleshooting: Respond rapidly to system alarms, outages, and tenant service requests. Support on-site teams, coordinate with vendors, elevate technical issues as needed, and document incident resolutions.
Tenant Services & Communication: Deliver clear, timely updates to tenants and property management during outages and maintenance. Address after-hours service requests, coordinate planned activities, and maintain high professional customer service standards.
Facilities Operations Support: Oversee building access, security systems, and life safety equipment. Partner with security and property teams, assist with utility management, and support sustainability and vendor initiatives.
Process & Documentation Management: Maintain accurate system documentation, follow SOPs, update maintenance systems, contribute to best practices, and drive continuous improvement.
Required Qualifications:
Experience in facilities operations, building systems, or network operations
Knowledge of building automation systems (BAS) and HVAC
Experience with monitoring tools and building management platforms
Familiarity with access control systems, fire safety systems, and security equipment
Knowledge of Windows and basic network troubleshooting
Experience with ticketing systems and facility management software
Flexibility to work rotating shifts including nights, weekends, and holidays
Ability to sit for extended periods, use computer equipment, and maintain focus during overnight shifts
Preferred Qualifications:
Experience in commercial real estate facilities management
Knowledge of energy management systems and sustainability practices
Familiarity with preventive maintenance programs and CMMS platforms
Experience with mobile device management and remote monitoring capabilities
Previous experience in a 24/7 facilities operations environment
Basic understanding of mechanical, electrical, and plumbing systems
Shift:
24/7 rotating shifts (days, nights, weekends, holidays)
Location:
Charleston, South Carolina
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
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What this job involves:
JLL Facilities Management is seeking a skilled CRO to join our Facilities Operations Center team, providing 24/7 monitoring and support for building systems and technology infrastructure across our commercial real estate portfolio. The successful candidate will be responsible for proactive monitoring of building automation systems, HVAC controls, and security systems that support critical facility operations and enhance tenant experience.
What your day-to-day will look like:
Building Systems Monitoring: Proactively monitor building automation systems (BAS), HVAC controls, and mechanical equipment using top industry platforms (Honeywell, Johnson Controls, Siemens). Ensure energy efficiency and resolve issues before they impact operations.
Incident Response & Troubleshooting: Respond rapidly to system alarms, outages, and tenant service requests. Support on-site teams, coordinate with vendors, elevate technical issues as needed, and document incident resolutions.
Tenant Services & Communication: Deliver clear, timely updates to tenants and property management during outages and maintenance. Address after-hours service requests, coordinate planned activities, and maintain high professional customer service standards.
Facilities Operations Support: Oversee building access, security systems, and life safety equipment. Partner with security and property teams, assist with utility management, and support sustainability and vendor initiatives.
Process & Documentation Management: Maintain accurate system documentation, follow SOPs, update maintenance systems, contribute to best practices, and drive continuous improvement.
Required Qualifications:
Experience in facilities operations, building systems, or network operations
Knowledge of building automation systems (BAS) and HVAC
Experience with monitoring tools and building management platforms
Familiarity with access control systems, fire safety systems, and security equipment
Knowledge of Windows and basic network troubleshooting
Experience with ticketing systems and facility management software
Flexibility to work rotating shifts including nights, weekends, and holidays
Ability to sit for extended periods, use computer equipment, and maintain focus during overnight shifts
Preferred Qualifications:
Experience in commercial real estate facilities management
Knowledge of energy management systems and sustainability practices
Familiarity with preventive maintenance programs and CMMS platforms
Experience with mobile device management and remote monitoring capabilities
Previous experience in a 24/7 facilities operations environment
Basic understanding of mechanical, electrical, and plumbing systems
Shift:
24/7 rotating shifts (days, nights, weekends, holidays)
Location:
Charleston, South Carolina
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Referrals increase your chances of interviewing at JLL by 2x
Get notified about new Control Room Operator jobs in Charleston, SC.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr