Caesars Entertainment
Box Office Ticket Agent - Part-Time (Planet Hollywood LV)
Caesars Entertainment, Las Vegas, Nevada, us, 89105
Box Office Ticket Agent - Part-Time (Planet Hollywood LV)
2 days ago Be among the first 25 applicants
Job Description A Box Office Ticket Seller is responsible for assisting guests with all their Caesars Entertainment ticketing needs. A ticket seller is a resource for all guests’ questions and responsible for answering with an upbeat and positive attitude. A ticket seller is the first interaction for hospitality and first line of defense for improving the guest experience. Ticket seller will always create and maintain a positive work environment, initiate a professional, friendly and helpful guest interaction both internal and external.
Job Summary This position generates revenue by issuing, selling, upselling and cross promoting show tickets and attractions directly to guests at the Caesars Entertainment Box Office locations and via telephone. A ticket seller will be expected to have a working knowledge of all CET properties, shows, attractions and entertainment venues as part of creating a memorable guest experience. A ticket seller will effectively impact ticket sales growth for all Caesars Entertainment venues by suggesting the best guest experience. A ticket seller will efficiently make reservations on site and issue tickets for shows, casino, special events and 3rd party ticket vendors as approved by CET. A ticket seller is responsible for collecting funds and keeping documentation for tickets and transactions they perform. This position works closely with VIP Services, Marketing, Special Events, Public Relations, and Sales departments. A ticket seller will work based on business demands and as scheduled by CET management. A ticket seller will effectively present information and respectfully respond to questions asked by other departments, guests, CET management, supervisors, box office leads and the general public.
Essential Job Functions
Proficient with the ticketing system
Process show ticket transactions for guests
Promote and suggest cross property shows and attractions
Suggest Caesars Entertainment offerings across all properties such as Food & Beverage and Total Rewards
Assist guests with questions about the city and Caesars Entertainment properties
Be informed about current events within the hotel in which they work and other CET properties to assist guests
Act as a liaison on behalf of the guest to expedite guest requests
Maintain a professional and courteous attitude towards all guests (internal and external)
Anticipate guests’ show needs and exceed guest expectations
Physical, Mental and Environmental Demands
Lifting up to 30 lbs.
Lifting and setting up stanchions as needed.
Will stand, walk, climb, balance, stoop, kneel, crouch, crawl.
Noise level occasionally will be very loud.
Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
Qualifications High School graduate or equivalent is required. Minimum one-year customer service experience required. Must be able to type at least 25 wpm. Excellent phone and written communications skills, plus have the temperament to work in a fast‑paced work environment under frequently changing conditions. A working knowledge of Ticketmaster or other ticketing system required. Be a positive role model for the team. Must be able to work any day of the week and any shift. Must present a well‑groomed appearance and friendly demeanor.
About Us With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square‑feet of gaming, several lounges, various restaurants including Gordon Ramsay BURGR.
Seniority Level Entry level
Employment Type Part-time
Job Function Sales and Business Development – Hospitality
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Job Description A Box Office Ticket Seller is responsible for assisting guests with all their Caesars Entertainment ticketing needs. A ticket seller is a resource for all guests’ questions and responsible for answering with an upbeat and positive attitude. A ticket seller is the first interaction for hospitality and first line of defense for improving the guest experience. Ticket seller will always create and maintain a positive work environment, initiate a professional, friendly and helpful guest interaction both internal and external.
Job Summary This position generates revenue by issuing, selling, upselling and cross promoting show tickets and attractions directly to guests at the Caesars Entertainment Box Office locations and via telephone. A ticket seller will be expected to have a working knowledge of all CET properties, shows, attractions and entertainment venues as part of creating a memorable guest experience. A ticket seller will effectively impact ticket sales growth for all Caesars Entertainment venues by suggesting the best guest experience. A ticket seller will efficiently make reservations on site and issue tickets for shows, casino, special events and 3rd party ticket vendors as approved by CET. A ticket seller is responsible for collecting funds and keeping documentation for tickets and transactions they perform. This position works closely with VIP Services, Marketing, Special Events, Public Relations, and Sales departments. A ticket seller will work based on business demands and as scheduled by CET management. A ticket seller will effectively present information and respectfully respond to questions asked by other departments, guests, CET management, supervisors, box office leads and the general public.
Essential Job Functions
Proficient with the ticketing system
Process show ticket transactions for guests
Promote and suggest cross property shows and attractions
Suggest Caesars Entertainment offerings across all properties such as Food & Beverage and Total Rewards
Assist guests with questions about the city and Caesars Entertainment properties
Be informed about current events within the hotel in which they work and other CET properties to assist guests
Act as a liaison on behalf of the guest to expedite guest requests
Maintain a professional and courteous attitude towards all guests (internal and external)
Anticipate guests’ show needs and exceed guest expectations
Physical, Mental and Environmental Demands
Lifting up to 30 lbs.
Lifting and setting up stanchions as needed.
Will stand, walk, climb, balance, stoop, kneel, crouch, crawl.
Noise level occasionally will be very loud.
Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
Qualifications High School graduate or equivalent is required. Minimum one-year customer service experience required. Must be able to type at least 25 wpm. Excellent phone and written communications skills, plus have the temperament to work in a fast‑paced work environment under frequently changing conditions. A working knowledge of Ticketmaster or other ticketing system required. Be a positive role model for the team. Must be able to work any day of the week and any shift. Must present a well‑groomed appearance and friendly demeanor.
About Us With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square‑feet of gaming, several lounges, various restaurants including Gordon Ramsay BURGR.
Seniority Level Entry level
Employment Type Part-time
Job Function Sales and Business Development – Hospitality
#J-18808-Ljbffr