Delaware Guidance Services for Children and Youth, Inc.
Crisis Bed Shift Supervisor
Delaware Guidance Services for Children and Youth, Inc., Lewes, Delaware, United States, 19958
Crisis Bed Shift Supervisor
Under the supervision of the Crisis Bed Coordinator, the Crisis Bed Shift Supervisor is responsible for providing oversight of the Crisis Bed Program service space during their assigned shift. They will also provide a variety of direct client care duties and unit support functions to children and adolescents with a wide variety of psychological and emotional problems (e.g., aggressive and defiant behavior due to problems with emotion regulation, suicidal/homicidal ideation, plans, or attempts, family conflicts, etc.) to ensure the safety and wellbeing of clients in a Crisis Bed setting. The Crisis Bed Shift Supervisor is dedicated and committed to delivering high‑quality, compassionate, and therapeutic client care. In addition, the incumbent is responsible for documentation of milieu and case management services provided from intake through discharge.
About Delaware Guidance Services Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford and are the only statewide not‑for‑profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma‑informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent‑child interaction therapy, and school‑based services. Our community‑based service lines serve youth and families who require a more intense therapeutic protocol. DGS’ 24‑hour statewide Mobile Response and Stabilization Services (MRSS) dispatch skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress‑related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma‑informed care extend to clients’ siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare‑involved families and foster youth.
Benefits
Competitive Compensation
Incentive Pay for Specific Roles
Generous Paid Time Off (starting at 44 days of paid leave per year)
Up to 6% Annual Contribution to Your Retirement Fund
Free Professional Development Opportunities
Medical, Dental and Vision Insurance
Life and Long‑term Disability Insurance
Position Highlights
Generous benefits and time off policies
Ability to work with children through a mission‑driven organization
Essential Functions
Completes initial assessment and documentation, including consent for treatment, for clients upon admission to the Crisis Bed
Assists in the admission process, including obtaining vital signs, safety search of patients and personal belongings, and orienting new patients to the unit and their program
Implements a person‑centered plan as identified, assists each individual in meeting the outcomes identified in the approved plan, and assures applicable supports are provided for each client
Delivers solution‑focused and trauma‑informed interventions to maintain safety, build skills, and address problem solving, communication, and relationship conflicts
Creates an engaging unit milieu to maintain a therapeutic and safe environment with a goal to achieve high patient satisfaction
Uses critical thinking and risk management skills when connecting with clients in Crisis Bed
Understands warning signs and risk factors associated with suicide risk and risk of harm to others
Maintains professional, trauma‑informed, and empathetic interactions during interactions with children, families, and stakeholders
Develops comprehensive skills providing support for children and youth in Crisis Bed
Functional Role In Crisis Bed Setting
Provides leadership, coaching, and supervision for all staff on assigned shift
Monitors the administrative needs of an assigned shift including utilization and capacity management, supplies, meals, and maintenance requirements
Works respectfully and cooperatively together as a unified team member in a professional manner with other Crisis Bed staff, families, and community members
Assumes responsibility for professional development of self and contributes to and assists with the professional development of others
Ensures Incident Reports are initiated, completed, reviewed and submitted according to policy
Case Management
Assures electronic documentation and verbal shift reports are completed accurately and timely before the end of each shift
Communicates with appropriate stakeholders to maintain a systems‑based approach
General Responsibilities
Upholds professional standards of treatment and the mission of the organization
Maintains a quality code of conduct, ethics and professionalism
Provides goal‑directed and team‑oriented services
Communicates effectively and professionally with all stakeholders
Assures compliance with all policies and procedures and licensing regulations
Must successfully complete all agency required training within 30 days of employment and maintain timely applicable certification
Must successfully complete refresher trainings within identified timeframes
Participates in on‑call rotation
Competencies / Capabilities
Reliability & Flexibility
Customer Service
Written and Verbal Communication
Collaboration and Teamwork
Crisis Intervention and Risk Assessment
Supervisory Responsibilities Supervises Crisis Bed Mental Health Technicians.
Work Environment Lewes, DE
Physical Demands
This position involves physical interventions, including the potential use of holds, and may require the ability to lift, carry, and assist clients as needed. The successful candidate must be physically capable of responding to challenging situations in a safe and controlled manner.
Frequent walking, standing, twisting, bending, squatting
Proficient auditory and visual skills
Travel Required Travel for specific tasks.
Minimum Qualification
Bachelor’s degree from an accredited school in social work, psychology, or a related Social or Human Services field
Valid driver’s license and satisfactory driving record
Preferred Qualification
Direct work experience leading groups, de‑escalating behaviors, and managing multiple clinical diagnoses
Experience working in an inpatient or residential/group home setting
Supervisory experience
Bilingual
EEO Statement Delaware Guidance Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Hours Full Time, Monday‑Friday 6:45 a‑3:15 p
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Mental Health Care
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About Delaware Guidance Services Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford and are the only statewide not‑for‑profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma‑informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent‑child interaction therapy, and school‑based services. Our community‑based service lines serve youth and families who require a more intense therapeutic protocol. DGS’ 24‑hour statewide Mobile Response and Stabilization Services (MRSS) dispatch skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress‑related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma‑informed care extend to clients’ siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare‑involved families and foster youth.
Benefits
Competitive Compensation
Incentive Pay for Specific Roles
Generous Paid Time Off (starting at 44 days of paid leave per year)
Up to 6% Annual Contribution to Your Retirement Fund
Free Professional Development Opportunities
Medical, Dental and Vision Insurance
Life and Long‑term Disability Insurance
Position Highlights
Generous benefits and time off policies
Ability to work with children through a mission‑driven organization
Essential Functions
Completes initial assessment and documentation, including consent for treatment, for clients upon admission to the Crisis Bed
Assists in the admission process, including obtaining vital signs, safety search of patients and personal belongings, and orienting new patients to the unit and their program
Implements a person‑centered plan as identified, assists each individual in meeting the outcomes identified in the approved plan, and assures applicable supports are provided for each client
Delivers solution‑focused and trauma‑informed interventions to maintain safety, build skills, and address problem solving, communication, and relationship conflicts
Creates an engaging unit milieu to maintain a therapeutic and safe environment with a goal to achieve high patient satisfaction
Uses critical thinking and risk management skills when connecting with clients in Crisis Bed
Understands warning signs and risk factors associated with suicide risk and risk of harm to others
Maintains professional, trauma‑informed, and empathetic interactions during interactions with children, families, and stakeholders
Develops comprehensive skills providing support for children and youth in Crisis Bed
Functional Role In Crisis Bed Setting
Provides leadership, coaching, and supervision for all staff on assigned shift
Monitors the administrative needs of an assigned shift including utilization and capacity management, supplies, meals, and maintenance requirements
Works respectfully and cooperatively together as a unified team member in a professional manner with other Crisis Bed staff, families, and community members
Assumes responsibility for professional development of self and contributes to and assists with the professional development of others
Ensures Incident Reports are initiated, completed, reviewed and submitted according to policy
Case Management
Assures electronic documentation and verbal shift reports are completed accurately and timely before the end of each shift
Communicates with appropriate stakeholders to maintain a systems‑based approach
General Responsibilities
Upholds professional standards of treatment and the mission of the organization
Maintains a quality code of conduct, ethics and professionalism
Provides goal‑directed and team‑oriented services
Communicates effectively and professionally with all stakeholders
Assures compliance with all policies and procedures and licensing regulations
Must successfully complete all agency required training within 30 days of employment and maintain timely applicable certification
Must successfully complete refresher trainings within identified timeframes
Participates in on‑call rotation
Competencies / Capabilities
Reliability & Flexibility
Customer Service
Written and Verbal Communication
Collaboration and Teamwork
Crisis Intervention and Risk Assessment
Supervisory Responsibilities Supervises Crisis Bed Mental Health Technicians.
Work Environment Lewes, DE
Physical Demands
This position involves physical interventions, including the potential use of holds, and may require the ability to lift, carry, and assist clients as needed. The successful candidate must be physically capable of responding to challenging situations in a safe and controlled manner.
Frequent walking, standing, twisting, bending, squatting
Proficient auditory and visual skills
Travel Required Travel for specific tasks.
Minimum Qualification
Bachelor’s degree from an accredited school in social work, psychology, or a related Social or Human Services field
Valid driver’s license and satisfactory driving record
Preferred Qualification
Direct work experience leading groups, de‑escalating behaviors, and managing multiple clinical diagnoses
Experience working in an inpatient or residential/group home setting
Supervisory experience
Bilingual
EEO Statement Delaware Guidance Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Hours Full Time, Monday‑Friday 6:45 a‑3:15 p
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Mental Health Care
#J-18808-Ljbffr