Delaware Guidance Services for Children and Youth, Inc.
Crisis Call Center Clinician
Delaware Guidance Services for Children and Youth, Inc., Lewes, Delaware, United States, 19958
Join to apply for the Crisis Call Center Clinician role at Delaware Guidance Services for Children and Youth, Inc.
The base pay range for this position is $38,219.00/yr - $51,708.00/yr. Pay will be based on your skills and experience.
About Delaware Guidance Services Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not‑for‑profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma‑informed approach.
Through DGS, clients and families have access to outpatient counseling, group therapy, parent‑child interaction therapy, and school‑based services. Our community‑based service lines serve youth and families who require a more intense therapeutic protocol. DGS’s 24‑hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress‑related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma‑informed care extend to clients’ siblings, caregivers, classmates, and peers.
Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare‑involved families and foster youth.
Benefits
Competitive Compensation
Incentive Pay for Specific Roles
Generous Paid Time Off (starting at 44 days of paid leave a year)
Up to 6% Annual Contribution to Your Retirement Fund
Free Professional Development Opportunities
Medical, Dental and Vision Insurance
Life and Long‑term Disability Insurance
About The Position Under the supervision of the Call Center Supervisor, the Call Center Dispatcher will take calls into the crisis call center for youth and families in crisis regarding psychological and emotional problems (such as out of control behavior, suicidal/homicidal ideation and/or family problems) while maintaining safety, obtaining all necessary triage information, and then dispatching a clinician. The Call Center Dispatcher will also assist in the daily case management duties for each county.
Job Requirements Crisis Dispatcher
Maintain professional interactions during crisis calls with all stakeholders
Maintain high levels of teamwork with effective communication
Engage in calls with an empathetic and professional attitude
Use critical thinking skills while triaging calls and dispatching clinicians
Case Management
Support the MRSS team in the management of cases referred for assessments and follow‑up services
Communicate with and provide appropriate documentation to the PBH team
Conduct satisfaction surveys and other quality assurance measures in support of the MRSS programMaintain appropriate and quality documentation
Data Entry
Enter appropriate documentation into the DSCYF system
Develop and maintain programmatic needs and outcome studies.
General Responsibilities
Uphold professional standards of treatment and the mission of the organization
Maintain a quality code of conduct, ethics and professionalism
Provide goal‑directed and team‑oriented services
Communicate effectively and professionally with all stakeholders
Work Environment Call center, Office‑based, Lewes, Delaware
Physical Demands
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Travel Required None
Required Education and Experience
Bachelor’s degree from an accredited school in the human resource field
Preferred Education and Experience
Minimum of 1 year experience in mental health field
Call center or emergency services experience
Monday to Friday 2p – 10p
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Health Care Provider
Mental Health Care
Referrals increase your chances of interviewing at Delaware Guidance Services for Children and Youth, Inc. by 2x
Sign in to set job alerts for “Crisis Clinician” roles. #J-18808-Ljbffr
The base pay range for this position is $38,219.00/yr - $51,708.00/yr. Pay will be based on your skills and experience.
About Delaware Guidance Services Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not‑for‑profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma‑informed approach.
Through DGS, clients and families have access to outpatient counseling, group therapy, parent‑child interaction therapy, and school‑based services. Our community‑based service lines serve youth and families who require a more intense therapeutic protocol. DGS’s 24‑hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress‑related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma‑informed care extend to clients’ siblings, caregivers, classmates, and peers.
Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare‑involved families and foster youth.
Benefits
Competitive Compensation
Incentive Pay for Specific Roles
Generous Paid Time Off (starting at 44 days of paid leave a year)
Up to 6% Annual Contribution to Your Retirement Fund
Free Professional Development Opportunities
Medical, Dental and Vision Insurance
Life and Long‑term Disability Insurance
About The Position Under the supervision of the Call Center Supervisor, the Call Center Dispatcher will take calls into the crisis call center for youth and families in crisis regarding psychological and emotional problems (such as out of control behavior, suicidal/homicidal ideation and/or family problems) while maintaining safety, obtaining all necessary triage information, and then dispatching a clinician. The Call Center Dispatcher will also assist in the daily case management duties for each county.
Job Requirements Crisis Dispatcher
Maintain professional interactions during crisis calls with all stakeholders
Maintain high levels of teamwork with effective communication
Engage in calls with an empathetic and professional attitude
Use critical thinking skills while triaging calls and dispatching clinicians
Case Management
Support the MRSS team in the management of cases referred for assessments and follow‑up services
Communicate with and provide appropriate documentation to the PBH team
Conduct satisfaction surveys and other quality assurance measures in support of the MRSS programMaintain appropriate and quality documentation
Data Entry
Enter appropriate documentation into the DSCYF system
Develop and maintain programmatic needs and outcome studies.
General Responsibilities
Uphold professional standards of treatment and the mission of the organization
Maintain a quality code of conduct, ethics and professionalism
Provide goal‑directed and team‑oriented services
Communicate effectively and professionally with all stakeholders
Work Environment Call center, Office‑based, Lewes, Delaware
Physical Demands
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Travel Required None
Required Education and Experience
Bachelor’s degree from an accredited school in the human resource field
Preferred Education and Experience
Minimum of 1 year experience in mental health field
Call center or emergency services experience
Monday to Friday 2p – 10p
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Health Care Provider
Mental Health Care
Referrals increase your chances of interviewing at Delaware Guidance Services for Children and Youth, Inc. by 2x
Sign in to set job alerts for “Crisis Clinician” roles. #J-18808-Ljbffr