Legends Global
Venue Technology Manager - Legends Global Merchandise
Legends Global, Indianapolis, Indiana, us, 46262
Venue Technology Manager - Legends Global Merchandise
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white‑label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, powers every component of live‑event execution.
THE ROLE Reporting to the Legends Global Merchandise Venue Technology Director, the Venue Technology Manager plans, deploys, and supports point‑of‑sale (POS) systems and related technology for merchandise operations at major live events. The role ensures seamless technology execution for high‑profile events such as the Indianapolis 500, College Football Playoff Championship, Daytona 500, and PGA events.
Essential Functions
Lead, manage, and optimize the deployment of merchandise event technology staff to foster a culture of technical excellence, accountability, and continuous improvement.
Partner closely with operations to plan, deploy, support, and break down POS terminals and associated hardware for special merchandise events.
Administer backend systems, create event configurations, and perform POS maintenance and upgrades.
Provide Level 1 and Level 2 POS support; elevate issues as needed to internal teams or vendors.
Manage and optimize third‑party vendor relationships key to venue technology, including point‑of‑sale vendors, RFID, loyalty & gift‑card providers, etc.
Maintain event schedules and create ERP events for sales integration.
Oversee POS asset management, including inventory and lifecycle planning.
Document known issues and share solutions with IT teams; manage support tickets through the Legends Service Desk.
Produce regular reports highlighting successes, challenges, and proposed solutions.
Perform preventative maintenance and coordinate hardware replacements before, during, and after events.
Ensure all systems are operational and compliant with IT standards throughout event execution.
Perform additional related duties as required.
Qualifications
Bachelor’s degree or equivalent combination of education and experience and/or training.
3+ years of live event merchandise experience.
Strong experience with POS systems (e.g., AtVenu, Retail Cloud, Square).
Experience with Service Desk support (e.g., ServiceNow).
Experience with ERP systems (e.g., Infor M3).
Ability to manage across multiple competing priorities and time‑sensitive initiatives.
Knowledge of networking, servers, telephony, and troubleshooting.
Hands‑on experience with Windows 11 and tablets (Samsung/Apple).
Knowledge of Mobile Device Management (MDM).
ITIL knowledge or certification.
Proficiency in Microsoft Office.
Strong customer service, communication, and organizational skills.
Teamwork and cross‑departmental collaboration.
Consistently operates with high integrity using open and honest communication.
Ability to lift up to 50 lbs and work long hours, including weekends and holidays.
Up to 35 % travel required.
Compensation Competitive salary commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and a 401(k) plan.
Working Conditions Location: On site – Indianapolis, IN.
Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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THE ROLE Reporting to the Legends Global Merchandise Venue Technology Director, the Venue Technology Manager plans, deploys, and supports point‑of‑sale (POS) systems and related technology for merchandise operations at major live events. The role ensures seamless technology execution for high‑profile events such as the Indianapolis 500, College Football Playoff Championship, Daytona 500, and PGA events.
Essential Functions
Lead, manage, and optimize the deployment of merchandise event technology staff to foster a culture of technical excellence, accountability, and continuous improvement.
Partner closely with operations to plan, deploy, support, and break down POS terminals and associated hardware for special merchandise events.
Administer backend systems, create event configurations, and perform POS maintenance and upgrades.
Provide Level 1 and Level 2 POS support; elevate issues as needed to internal teams or vendors.
Manage and optimize third‑party vendor relationships key to venue technology, including point‑of‑sale vendors, RFID, loyalty & gift‑card providers, etc.
Maintain event schedules and create ERP events for sales integration.
Oversee POS asset management, including inventory and lifecycle planning.
Document known issues and share solutions with IT teams; manage support tickets through the Legends Service Desk.
Produce regular reports highlighting successes, challenges, and proposed solutions.
Perform preventative maintenance and coordinate hardware replacements before, during, and after events.
Ensure all systems are operational and compliant with IT standards throughout event execution.
Perform additional related duties as required.
Qualifications
Bachelor’s degree or equivalent combination of education and experience and/or training.
3+ years of live event merchandise experience.
Strong experience with POS systems (e.g., AtVenu, Retail Cloud, Square).
Experience with Service Desk support (e.g., ServiceNow).
Experience with ERP systems (e.g., Infor M3).
Ability to manage across multiple competing priorities and time‑sensitive initiatives.
Knowledge of networking, servers, telephony, and troubleshooting.
Hands‑on experience with Windows 11 and tablets (Samsung/Apple).
Knowledge of Mobile Device Management (MDM).
ITIL knowledge or certification.
Proficiency in Microsoft Office.
Strong customer service, communication, and organizational skills.
Teamwork and cross‑departmental collaboration.
Consistently operates with high integrity using open and honest communication.
Ability to lift up to 50 lbs and work long hours, including weekends and holidays.
Up to 35 % travel required.
Compensation Competitive salary commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and a 401(k) plan.
Working Conditions Location: On site – Indianapolis, IN.
Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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