Inside Higher Ed
Job Title:
Part-Time Lead Dispatcher
Location:
Hialeah Campus
Employment Type:
Temporary, Part-Time
Job ID:
1008650
Department:
Public Safety
Reports To:
Chief of Public Safety
Closing Date:
Open Until Filled
Position Overview The Lead Dispatcher serves as a supervisor for the public safety dispatcher and PBX operators. The position also serves as a liaison between other public safety supervisors and support staff.
Responsibilities
Determines the nature and importance of all telephone call requests and initiates appropriate response actions to sufficiently service the request
Inputs and retrieves information from several different Public Safety databases
Monitors all internal office telephones, two-way radio communications, alarm and access control systems
Maintains a detailed, daily incident report log
Logs in and out lost and found items
Issues parking decals and gate cards for Faculty and Staff
Receives and distributes College keys to facilities and offices on campus
Organizes, maintains and prepares schedules, documents, calendars, and/or equipment or supplies
Performs other duties assigned
Qualifications
High school diploma or GED and two (2) years of related experience in the field or one (1) year of computer-aided dispatcher experience
All degrees must be from a regionally accredited institution
Knowledge and understanding of College organization, goals and objectives, and policies and procedures
Individual must be able to work in a critical high-volume office environment, have command of proper telephone etiquette and general office procedures
Possess computer skills
Possess excellent communication and writing skills
Possess the ability to interact effectively and diplomatically with representatives from a diverse population, both external and internal
Possess a high level of customer service
Ability to successfully complete any required training or orientation courses
Ability to work a flexible schedule to include evening and weekend assignments
Ability to work well with students, faculty and staff
Essential Position
This function/position has been designated as “critical.” This means that it has job duties that affect the security, safety or physical operation of the College, and requires the employee to work at the Emergency Operations Center and/or have access to the incident scene once normal campus operations have been suspended.
Additional Requirements
The final candidate is to successfully complete a background screening and reference check process.
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Part-Time Lead Dispatcher
Location:
Hialeah Campus
Employment Type:
Temporary, Part-Time
Job ID:
1008650
Department:
Public Safety
Reports To:
Chief of Public Safety
Closing Date:
Open Until Filled
Position Overview The Lead Dispatcher serves as a supervisor for the public safety dispatcher and PBX operators. The position also serves as a liaison between other public safety supervisors and support staff.
Responsibilities
Determines the nature and importance of all telephone call requests and initiates appropriate response actions to sufficiently service the request
Inputs and retrieves information from several different Public Safety databases
Monitors all internal office telephones, two-way radio communications, alarm and access control systems
Maintains a detailed, daily incident report log
Logs in and out lost and found items
Issues parking decals and gate cards for Faculty and Staff
Receives and distributes College keys to facilities and offices on campus
Organizes, maintains and prepares schedules, documents, calendars, and/or equipment or supplies
Performs other duties assigned
Qualifications
High school diploma or GED and two (2) years of related experience in the field or one (1) year of computer-aided dispatcher experience
All degrees must be from a regionally accredited institution
Knowledge and understanding of College organization, goals and objectives, and policies and procedures
Individual must be able to work in a critical high-volume office environment, have command of proper telephone etiquette and general office procedures
Possess computer skills
Possess excellent communication and writing skills
Possess the ability to interact effectively and diplomatically with representatives from a diverse population, both external and internal
Possess a high level of customer service
Ability to successfully complete any required training or orientation courses
Ability to work a flexible schedule to include evening and weekend assignments
Ability to work well with students, faculty and staff
Essential Position
This function/position has been designated as “critical.” This means that it has job duties that affect the security, safety or physical operation of the College, and requires the employee to work at the Emergency Operations Center and/or have access to the incident scene once normal campus operations have been suspended.
Additional Requirements
The final candidate is to successfully complete a background screening and reference check process.
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