Adolescent Wellness Academy
Admissions Coordinator
Full-Time | In-Person
Corporate Office – Davie, FL
Monday–Friday (Daytime hours with some flexibility)
The Role We're seeking a highly responsive, people-centered
Admissions Coordinator
to serve as the first point of contact for individuals and families seeking care at
Principles Recovery Center (PRC)
and
Adolescent Wellness Academy (AWA) .
This role blends
customer service, sales, and behavioral health exposure . You'll be the first voice people hear during some of their most vulnerable moments—guiding conversations with empathy, confidence, and professionalism while keeping the admissions process moving efficiently.
If you thrive in fast-paced environments, enjoy connecting with people by phone, and know how to balance compassion with urgency, this role may be a great fit.
What You'll Do
Serve as the
first voice and first impression
for incoming calls, emails, and inquiries
Handle a
high volume of inbound calls
(often 60–80 per day) with warmth, focus, and efficiency
Engage prospective clients, families, and referral partners using strong
customer service and sales skills
Ask thoughtful, direct questions to gather information while remaining empathetic and client-focused
Navigate
difficult conversations , including crisis-related calls and emotionally charged situations
Educate callers on next steps, scheduling assessments, tours, and intakes
Maintain
quick turnaround times
and responsiveness on calls, emails, and follow-ups
Accurately document inquiries and admissions activity in CRM/EMR systems
Collaborate closely with clinical, admissions, and support teams to ensure continuity of care
Support outreach initiatives and referral relationship efforts as needed
What We're Looking For Customer Service & Sales Experience (Required)
Prior experience in
customer service, sales, call centers, hospitality, or client-facing roles
Confidence building rapport quickly, guiding conversations, and managing objections or concerns
Behavioral Health Exposure (Strongly Preferred)
Experience in behavioral health, healthcare, admissions, recovery, or crisis-adjacent settings
Comfort discussing substance use, treatment options, and insurance basics
Skills & Traits
Highly organized, detail-oriented, and able to manage multiple conversations simultaneously
Technology-savvy with comfort using CRMs, EMRs, and Microsoft Office tools
Calm, grounded, and emotionally steady in high-pressure situations
Quick to respond, proactive in follow-up, and accountable to timelines
Collaborative team player with a genuine passion for recovery and helping people
Nice to Have
Spanish fluency
Familiarity with the local treatment landscape and referral partners
Willingness to grow into outreach or expanded admissions responsibilities
About Us Principles Recovery Center (PRC)
provides individualized substance use treatment for adults, rooted in compassion, accountability, and long-term recovery.
Adolescent Wellness Academy (AWA)
is a PHP/IOP program supporting adolescents ages 13–17 and their families through creative, family-centered mental health care.
Together, we're committed to meeting people where they are—and helping them take the next step forward.
#J-18808-Ljbffr
The Role We're seeking a highly responsive, people-centered
Admissions Coordinator
to serve as the first point of contact for individuals and families seeking care at
Principles Recovery Center (PRC)
and
Adolescent Wellness Academy (AWA) .
This role blends
customer service, sales, and behavioral health exposure . You'll be the first voice people hear during some of their most vulnerable moments—guiding conversations with empathy, confidence, and professionalism while keeping the admissions process moving efficiently.
If you thrive in fast-paced environments, enjoy connecting with people by phone, and know how to balance compassion with urgency, this role may be a great fit.
What You'll Do
Serve as the
first voice and first impression
for incoming calls, emails, and inquiries
Handle a
high volume of inbound calls
(often 60–80 per day) with warmth, focus, and efficiency
Engage prospective clients, families, and referral partners using strong
customer service and sales skills
Ask thoughtful, direct questions to gather information while remaining empathetic and client-focused
Navigate
difficult conversations , including crisis-related calls and emotionally charged situations
Educate callers on next steps, scheduling assessments, tours, and intakes
Maintain
quick turnaround times
and responsiveness on calls, emails, and follow-ups
Accurately document inquiries and admissions activity in CRM/EMR systems
Collaborate closely with clinical, admissions, and support teams to ensure continuity of care
Support outreach initiatives and referral relationship efforts as needed
What We're Looking For Customer Service & Sales Experience (Required)
Prior experience in
customer service, sales, call centers, hospitality, or client-facing roles
Confidence building rapport quickly, guiding conversations, and managing objections or concerns
Behavioral Health Exposure (Strongly Preferred)
Experience in behavioral health, healthcare, admissions, recovery, or crisis-adjacent settings
Comfort discussing substance use, treatment options, and insurance basics
Skills & Traits
Highly organized, detail-oriented, and able to manage multiple conversations simultaneously
Technology-savvy with comfort using CRMs, EMRs, and Microsoft Office tools
Calm, grounded, and emotionally steady in high-pressure situations
Quick to respond, proactive in follow-up, and accountable to timelines
Collaborative team player with a genuine passion for recovery and helping people
Nice to Have
Spanish fluency
Familiarity with the local treatment landscape and referral partners
Willingness to grow into outreach or expanded admissions responsibilities
About Us Principles Recovery Center (PRC)
provides individualized substance use treatment for adults, rooted in compassion, accountability, and long-term recovery.
Adolescent Wellness Academy (AWA)
is a PHP/IOP program supporting adolescents ages 13–17 and their families through creative, family-centered mental health care.
Together, we're committed to meeting people where they are—and helping them take the next step forward.
#J-18808-Ljbffr