Upstart
Employer Industry
Financial Technology (Fintech)
Why consider this job opportunity
Competitive compensation (base + bonus & equity)
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions
401(k) with 100% company match up to $4,500 and immediate vesting
Generous sick and safety leave, along with supportive parental and family care programs
Opportunity to work remotely with flexible scheduling across East/West coast time zones
Engaging company culture with social activities, team events, and employee resource groups
What to Expect (Job Responsibilities)
Empower borrowers by providing personalized solutions to help them manage their accounts effectively
Achieve and exceed key performance indicators (KPIs) related to collections and borrower commitments
Drive innovation by contributing to the enhancement of collections practices and processes
Build trust with borrowers through effective negotiation and empathetic communication
Manage high call volumes while providing strategic support to borrowers
What is Required (Qualifications)
At least 2 years of experience in a collections role at a financial institution with proven success in performance goals
Demonstrated ability to engage borrowers and handle challenging conversations professionally
Familiarity with FDCPA, TCPA, and other relevant collections laws and best practices
Proven success in a results-oriented environment, improving key performance metrics (KPIs)
Effective time management skills to balance high call volumes with personalized support
How to Stand Out (Preferred Qualifications)
3+ years of experience recovering high-risk or delinquent accounts, including managing hardship programs
Demonstrated ability to negotiate settlements while adhering to company policies and regulatory guidelines
Proven track record of securing high-value agreements and maintaining positive borrower relationships
Deep understanding of collections laws and compliance standards, including state-specific regulations
Skills in de-escalating challenging conversations and presenting effective payment plans under pressure
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why consider this job opportunity
Competitive compensation (base + bonus & equity)
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions
401(k) with 100% company match up to $4,500 and immediate vesting
Generous sick and safety leave, along with supportive parental and family care programs
Opportunity to work remotely with flexible scheduling across East/West coast time zones
Engaging company culture with social activities, team events, and employee resource groups
What to Expect (Job Responsibilities)
Empower borrowers by providing personalized solutions to help them manage their accounts effectively
Achieve and exceed key performance indicators (KPIs) related to collections and borrower commitments
Drive innovation by contributing to the enhancement of collections practices and processes
Build trust with borrowers through effective negotiation and empathetic communication
Manage high call volumes while providing strategic support to borrowers
What is Required (Qualifications)
At least 2 years of experience in a collections role at a financial institution with proven success in performance goals
Demonstrated ability to engage borrowers and handle challenging conversations professionally
Familiarity with FDCPA, TCPA, and other relevant collections laws and best practices
Proven success in a results-oriented environment, improving key performance metrics (KPIs)
Effective time management skills to balance high call volumes with personalized support
How to Stand Out (Preferred Qualifications)
3+ years of experience recovering high-risk or delinquent accounts, including managing hardship programs
Demonstrated ability to negotiate settlements while adhering to company policies and regulatory guidelines
Proven track record of securing high-value agreements and maintaining positive borrower relationships
Deep understanding of collections laws and compliance standards, including state-specific regulations
Skills in de-escalating challenging conversations and presenting effective payment plans under pressure
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr