Kforce Inc
This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $45.26/hr - $57.52/hr
Kforce has a client that is seeking a Conversational Designer in Charlotte, NC. Summary: We are seeking a Conversational Designer to shape and evolve digital conversation experiences across chat-based and automated platforms. This role goes beyond traditional UX design-focusing on how customers are guided through structured, intuitive conversations, the decision points they encounter, and how those interactions drive clarity, resolution, and a better overall experience. This is a fast-paced, highly collaborative environment ideal for a designer who thinks critically, moves quickly, and actively seeks feedback to continuously improve conversational flows.
Responsibilities
Design end-to-end conversational flows for chatbots and automated customer interactions
Define question paths, decision points, and conversational logic that guide users efficiently to outcomes
Create visual and structural representations of conversational experiences using industry-standard conversational design tools
Partner with product owners and stakeholders to intake new requests and translate them into scalable conversational experiences
Enhance existing conversational experiences and support the launch of new bots into production
Apply conversational semantics, tone, and structure to improve flow, clarity, and customer satisfaction
Evaluate and refine conversations based on feedback, performance insights, and evolving requirements
Operate effectively in a high-velocity environment with multiple initiatives moving in parallel
Requirements
2-3+ years of professional experience in conversational design
Hands-on experience designing chatbot or automated conversation experiences
Strong understanding of conversational flow, decision trees, and user intent
Background in UX, product design, interaction design, or a related design discipline
Ability to think independently, drive ideas forward, and take ownership of designs
Comfortable working at break-neck speed while maintaining design quality
Open to feedback and motivated by continuous iteration and improvement
Preferred Skills
Experience with conversational design platforms and tools (e.g., tools used to design and prototype conversational flows)
Experience supporting both enhancements to existing conversational experiences and net-new builds
Exposure to voice user interface (VUI) design
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Seniority Level Associate
Employment Type Contract
Job Function Design, Art/Creative, and Information Technology
Industries Telecommunications
#J-18808-Ljbffr
Base Pay Range $45.26/hr - $57.52/hr
Kforce has a client that is seeking a Conversational Designer in Charlotte, NC. Summary: We are seeking a Conversational Designer to shape and evolve digital conversation experiences across chat-based and automated platforms. This role goes beyond traditional UX design-focusing on how customers are guided through structured, intuitive conversations, the decision points they encounter, and how those interactions drive clarity, resolution, and a better overall experience. This is a fast-paced, highly collaborative environment ideal for a designer who thinks critically, moves quickly, and actively seeks feedback to continuously improve conversational flows.
Responsibilities
Design end-to-end conversational flows for chatbots and automated customer interactions
Define question paths, decision points, and conversational logic that guide users efficiently to outcomes
Create visual and structural representations of conversational experiences using industry-standard conversational design tools
Partner with product owners and stakeholders to intake new requests and translate them into scalable conversational experiences
Enhance existing conversational experiences and support the launch of new bots into production
Apply conversational semantics, tone, and structure to improve flow, clarity, and customer satisfaction
Evaluate and refine conversations based on feedback, performance insights, and evolving requirements
Operate effectively in a high-velocity environment with multiple initiatives moving in parallel
Requirements
2-3+ years of professional experience in conversational design
Hands-on experience designing chatbot or automated conversation experiences
Strong understanding of conversational flow, decision trees, and user intent
Background in UX, product design, interaction design, or a related design discipline
Ability to think independently, drive ideas forward, and take ownership of designs
Comfortable working at break-neck speed while maintaining design quality
Open to feedback and motivated by continuous iteration and improvement
Preferred Skills
Experience with conversational design platforms and tools (e.g., tools used to design and prototype conversational flows)
Experience supporting both enhancements to existing conversational experiences and net-new builds
Exposure to voice user interface (VUI) design
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Seniority Level Associate
Employment Type Contract
Job Function Design, Art/Creative, and Information Technology
Industries Telecommunications
#J-18808-Ljbffr