The Ohio State University
IT Operations 3 - Unified Communications
The Ohio State University, Elkins, Arkansas, United States, 72727
New opportunity at The Ohio State University in the Health System Shared Services technology deployment team.
This role supports the Unified Communications Department as an IT Operations 3 – Unified Communications specialist.
Job Title IT Operations 3 – Unified Communications
Job Summary The ITOP S3 position aligns with Business Technology Solutions, within OSUWMC IT, to support customer-focused objectives and the IT Vision.
As part of the team you will deliver innovative solutions that simplify people’s lives and ensure maximum availability for IP Telephony and related communications technology.
Job Responsibilities
Provide superior customer service utilizing a high-touch, customer-centric approach focused on collaboration and communication.
Contribute to a positive team atmosphere.
Innovate and create value for the customer.
Ensure maximum availability and functionality for the IP Telephony (Voice over IP) environment.
Administrator of Cisco products: Call Manager, Unity, Presence, UCCX, PCCE.
Administrator of Single Wire Informa Cast.
Administrator of Cisco AV endpoints, TelePresence, and TPMS.
Collaborate with colleagues to support company and departmental goals and objectives.
Assist in the development and maintenance of network communications including work-from-home or disaster‑recovery agents.
Document the company’s existing systems architecture and technology portfolio; recommend improvements or alternatives.
Assist in the development and deployment of infrastructure solutions for networking, communications, and VOIP.
Participate in the on-call rotation as part of the Communications Team responsible for the telephony system.
Minimum Requirements
College diploma or 2‑year technical degree in Computer Science/Engineering or Information Systems, or equivalent experience.
Certifications are recommended.
Experience
Minimum of 4 years of experience managing and maintaining Cisco Telecom Infrastructure.
Minimum of 4 years of experience managing and maintaining Cisco Video Infrastructure.
Hands‑on experience with:
Cisco Expressway, Cisco Unified Border Element, Voice Gateways (VG224/VG310/VG400).
Cisco IOS Gateways with Media Gateway Control Protocol (MGCP) and Session Initiation Protocol (SIP).
Cisco Jabber, Cisco Mobile & Remote Access, Cisco Finesse, Cisco Call Manager, PCCE, Unity Connections.
Network and PC operating systems, including Cisco IOS, Linux, Microsoft, and VMware.
Proven experience in systems and network configuration, development, and implementation.
Hands‑on experience with scripting languages and automation.
Key Skills / Competencies
Analytical, conceptual, and problem‑solving abilities.
Strong written and oral communication skills.
Architecture and technical support documentation skills.
Strong interpersonal and consultative skills.
Research skills to evaluate emerging technologies, standards, and products.
Proficiency in presenting ideas in user-friendly language.
Ability to execute tasks in a high‑pressure environment.
Training end users on how to use technologies.
Experience working in a team‑oriented, collaborative environment.
Certifications (Strongly Preferred)
CCNA
Certifications (Plus)
CCNA Voice
Additional Information
Location: Ackerman Rd, 640 (2432)
Position Type: Regular
Scheduled Hours: 40
Shift:
First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process.
EEO Statement The university is an equal opportunity employer, including veterans and disability.
As required by Ohio Revised Code section 3345.0216, Ohio State provides free, open, and rigorous intellectual inquiry for all students, treating all staff and students as individuals and ensuring equal opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity, or gender expression.
Contact For assistance with applying, please contact hr-accessibleapplication@osu.edu.
#J-18808-Ljbffr
This role supports the Unified Communications Department as an IT Operations 3 – Unified Communications specialist.
Job Title IT Operations 3 – Unified Communications
Job Summary The ITOP S3 position aligns with Business Technology Solutions, within OSUWMC IT, to support customer-focused objectives and the IT Vision.
As part of the team you will deliver innovative solutions that simplify people’s lives and ensure maximum availability for IP Telephony and related communications technology.
Job Responsibilities
Provide superior customer service utilizing a high-touch, customer-centric approach focused on collaboration and communication.
Contribute to a positive team atmosphere.
Innovate and create value for the customer.
Ensure maximum availability and functionality for the IP Telephony (Voice over IP) environment.
Administrator of Cisco products: Call Manager, Unity, Presence, UCCX, PCCE.
Administrator of Single Wire Informa Cast.
Administrator of Cisco AV endpoints, TelePresence, and TPMS.
Collaborate with colleagues to support company and departmental goals and objectives.
Assist in the development and maintenance of network communications including work-from-home or disaster‑recovery agents.
Document the company’s existing systems architecture and technology portfolio; recommend improvements or alternatives.
Assist in the development and deployment of infrastructure solutions for networking, communications, and VOIP.
Participate in the on-call rotation as part of the Communications Team responsible for the telephony system.
Minimum Requirements
College diploma or 2‑year technical degree in Computer Science/Engineering or Information Systems, or equivalent experience.
Certifications are recommended.
Experience
Minimum of 4 years of experience managing and maintaining Cisco Telecom Infrastructure.
Minimum of 4 years of experience managing and maintaining Cisco Video Infrastructure.
Hands‑on experience with:
Cisco Expressway, Cisco Unified Border Element, Voice Gateways (VG224/VG310/VG400).
Cisco IOS Gateways with Media Gateway Control Protocol (MGCP) and Session Initiation Protocol (SIP).
Cisco Jabber, Cisco Mobile & Remote Access, Cisco Finesse, Cisco Call Manager, PCCE, Unity Connections.
Network and PC operating systems, including Cisco IOS, Linux, Microsoft, and VMware.
Proven experience in systems and network configuration, development, and implementation.
Hands‑on experience with scripting languages and automation.
Key Skills / Competencies
Analytical, conceptual, and problem‑solving abilities.
Strong written and oral communication skills.
Architecture and technical support documentation skills.
Strong interpersonal and consultative skills.
Research skills to evaluate emerging technologies, standards, and products.
Proficiency in presenting ideas in user-friendly language.
Ability to execute tasks in a high‑pressure environment.
Training end users on how to use technologies.
Experience working in a team‑oriented, collaborative environment.
Certifications (Strongly Preferred)
CCNA
Certifications (Plus)
CCNA Voice
Additional Information
Location: Ackerman Rd, 640 (2432)
Position Type: Regular
Scheduled Hours: 40
Shift:
First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process.
EEO Statement The university is an equal opportunity employer, including veterans and disability.
As required by Ohio Revised Code section 3345.0216, Ohio State provides free, open, and rigorous intellectual inquiry for all students, treating all staff and students as individuals and ensuring equal opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity, or gender expression.
Contact For assistance with applying, please contact hr-accessibleapplication@osu.edu.
#J-18808-Ljbffr