The Ohio State University Wexner Medical Center
IT Operations 3 - Unified Communications
The Ohio State University Wexner Medical Center, Columbus, Ohio, United States, 43224
IT Operations 3 - Unified Communications
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Job Summary The ITOP S3 position ensures efforts are aligned with Business Technology Solutions within OSUWMC IT, to support customer‑focused objectives and the IT Vision. As a ITOP S3 you ensure maximum availability and functionality for IP Telephony operations. You are responsible for evaluating and implementing VoIP hardware and software and developing and implementing a call center technology strategy. Ensuring maximum availability of our communications facilities is your main responsibility.
You will provide analysis, design, support, and implementation of projects consistent with the company's policy and procedures.
Job Responsibilities
Provide superior customer service using a high‑touch, customer‑centric approach focused on collaboration and communication.
Contribute to a positive team atmosphere.
Innovate and create value for the customer.
Maintain IP Telephony (Voice over IP) environment to ensure maximum availability and functionality.
Administrator of Cisco products: Call Manager, Unity, Presence, UCCX, PCCE.
Administrator of Single Wire Information Cast.
Administrator of Cisco AV endpoints, TelePresence, and TPMS.
Collaborate with colleagues to support company and departmental goals and objectives.
Assist in the development and maintenance of network communications including work‑from‑home or disaster recovery agents.
Document the company’s existing systems architecture and technology portfolio; make recommendations for improvements and/or alternatives.
Assist in the development and deployment of infrastructure solutions for networking, communications and VOIP.
On‑call rotation as part of the Communication Team responsible for telephony system.
Minimum Requirements Education: College diploma, 2‑year technical degree in Computer Science/Engineering, Information Systems or equivalent experience. Certifications are recommended.
Experience
Minimum 4 years of experience in managing and maintaining Cisco Telecom Infrastructure.
Minimum 4 years of experience in managing and maintaining Cisco Video Infrastructure.
In‑Depth Hands‑On Experience With The Following Systems
Cisco Expressway, Cisco Unified Border Element, Voice Gateways (VG224/VG310/VG400).
Cisco IOS Gateways with Media Gateway Control Protocol (MGCP) and Session Initiation Protocol (SIP).
Cisco Jabber, Cisco Mobile & Remote Access, Cisco Finesse, Cisco Call Manager, PCCE, Unity Connections.
Knowledge of network and PC operating systems, including Cisco IOS, Linux, Microsoft and VMware.
Proven experience in systems and network configuration, development, and implementation.
Hands‑on experience with scripting languages and automation.
Key Skills / Competencies
Analytical, conceptual, and problem‑solving abilities.
Strong written and oral communication skills.
Architecture and technical support documentation skills.
Strong interpersonal and consultative skills.
Ability to conduct research into emerging technologies and trends, standards, and products as required.
Ability to present ideas in user‑friendly language.
Ability to execute tasks in a high‑pressure environment.
Training end users on how to use the technologies.
Experience working in a team‑oriented, collaborative environment.
Preferred Certifications
CCNA.
Additional Certifications
CCNA Voice.
Screen reader users may encounter difficulty with the online application. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.
Thank you for your interest in working at Ohio State.
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process.
The university is an equal opportunity employer, including veterans and disability.
#J-18808-Ljbffr
Current Employees and Students: Please log in to Workday to use the internal job search and application process.
Job Summary The ITOP S3 position ensures efforts are aligned with Business Technology Solutions within OSUWMC IT, to support customer‑focused objectives and the IT Vision. As a ITOP S3 you ensure maximum availability and functionality for IP Telephony operations. You are responsible for evaluating and implementing VoIP hardware and software and developing and implementing a call center technology strategy. Ensuring maximum availability of our communications facilities is your main responsibility.
You will provide analysis, design, support, and implementation of projects consistent with the company's policy and procedures.
Job Responsibilities
Provide superior customer service using a high‑touch, customer‑centric approach focused on collaboration and communication.
Contribute to a positive team atmosphere.
Innovate and create value for the customer.
Maintain IP Telephony (Voice over IP) environment to ensure maximum availability and functionality.
Administrator of Cisco products: Call Manager, Unity, Presence, UCCX, PCCE.
Administrator of Single Wire Information Cast.
Administrator of Cisco AV endpoints, TelePresence, and TPMS.
Collaborate with colleagues to support company and departmental goals and objectives.
Assist in the development and maintenance of network communications including work‑from‑home or disaster recovery agents.
Document the company’s existing systems architecture and technology portfolio; make recommendations for improvements and/or alternatives.
Assist in the development and deployment of infrastructure solutions for networking, communications and VOIP.
On‑call rotation as part of the Communication Team responsible for telephony system.
Minimum Requirements Education: College diploma, 2‑year technical degree in Computer Science/Engineering, Information Systems or equivalent experience. Certifications are recommended.
Experience
Minimum 4 years of experience in managing and maintaining Cisco Telecom Infrastructure.
Minimum 4 years of experience in managing and maintaining Cisco Video Infrastructure.
In‑Depth Hands‑On Experience With The Following Systems
Cisco Expressway, Cisco Unified Border Element, Voice Gateways (VG224/VG310/VG400).
Cisco IOS Gateways with Media Gateway Control Protocol (MGCP) and Session Initiation Protocol (SIP).
Cisco Jabber, Cisco Mobile & Remote Access, Cisco Finesse, Cisco Call Manager, PCCE, Unity Connections.
Knowledge of network and PC operating systems, including Cisco IOS, Linux, Microsoft and VMware.
Proven experience in systems and network configuration, development, and implementation.
Hands‑on experience with scripting languages and automation.
Key Skills / Competencies
Analytical, conceptual, and problem‑solving abilities.
Strong written and oral communication skills.
Architecture and technical support documentation skills.
Strong interpersonal and consultative skills.
Ability to conduct research into emerging technologies and trends, standards, and products as required.
Ability to present ideas in user‑friendly language.
Ability to execute tasks in a high‑pressure environment.
Training end users on how to use the technologies.
Experience working in a team‑oriented, collaborative environment.
Preferred Certifications
CCNA.
Additional Certifications
CCNA Voice.
Screen reader users may encounter difficulty with the online application. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.
Thank you for your interest in working at Ohio State.
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process.
The university is an equal opportunity employer, including veterans and disability.
#J-18808-Ljbffr