Upchurch Services, LLC.
Company Overview
Upchurch is a
rapidly growing , full-service building engineering company providing
mechanical, plumbing, HVAC, and electrical services
across the southeastern United States.
Founded in 1970
and headquartered in Horn Lake, MS, Upchurch has grown through both
organic expansion and strategic acquisitions , establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions—from design and installation to ongoing maintenance and emergency support— helping clients maximize building performance, energy efficiency, and equipment lifespan .
Position Summary We are seeking a highly organized, client-focused
Assistant Service Manager
to support our commercial construction service division. This role assists with managing service calls, coordinating field crews, and ensuring timely completion of commercial repair, maintenance, and post-construction service projects. The ideal candidate understands the demands of commercial job sites, can interface professionally with business owners, and can keep multiple service requests moving efficiently.
Key Responsibilities
Perform hands-on field work as needed, including minor repairs, punch list completion, inspections, and jobsite support.
Support the Service Manager with daily operations of the commercial construction service team
Coordinate scheduling of field technicians, subcontractors, and specialty trades for service work, punch lists, repairs, and maintenance tasks
Act as a primary service contact for commercial clients—property managers, facility managers, retail tenants, office buildings, hospitality, healthcare, and industrial sites
Manage work orders, service tickets, project documentation, and daily logs
Review commercial service scopes, ensuring work aligns with client expectations, safety standards, and project specifications
Ensure all service work complies with OSHA guidelines, site protocols, and company-specific safety requirements
Assist with preparing service estimates, change orders, and pricing for commercial clients
Track job costs, material usage, timecards, and project schedules to ensure accuracy and profitability
Maintain communication with field crews regarding job updates, access requirements, and client schedules
Provide quick and professional resolution to client concerns, warranty claims, and urgent service issues.
Support onboarding, coordination, and evaluation of service technicians
Monitor materials, equipment, and subcontractor needs for daily service operations
Valid driver's license and clean driving record.
All other duties as assigned.
Qualifications
High school diploma or equivalent required; associate degree or construction-related training preferred
2+ years of experience in commercial construction, field service coordination, or construction management support
Knowledge of commercial construction processes, jobsite safety, and commercial building systems
Blueprint reading and understanding of blueprints.
Strong communication skills with the ability to interact with building owners, tenants, subcontractors, and field crews
Proficiency with construction management software
Ability to interpret service scopes, basic construction drawings, and specifications
Strong organizational skills with the ability to prioritize multiple work orders and deadlines
Preferred Skills:
Experience managing service work in commercial environments (office, retail, industrial, healthcare, hospitality)
Familiarity with commercial permitting, inspections, and tenant improvement processes
Understanding of building envelope systems, MEP coordination, and commercial finishes
Bilingual (English/Spanish) a plus
Physical Requirements:
Must be able to comfortably visit job sites and navigate construction environments.
Benefits:
Competitive salary based on experience.
Health, dental, and vision insurance.
Paid time off and holiday pay.
Opportunities for professional development and certification assistance.
Equal Employment Opportunity:
Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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rapidly growing , full-service building engineering company providing
mechanical, plumbing, HVAC, and electrical services
across the southeastern United States.
Founded in 1970
and headquartered in Horn Lake, MS, Upchurch has grown through both
organic expansion and strategic acquisitions , establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions—from design and installation to ongoing maintenance and emergency support— helping clients maximize building performance, energy efficiency, and equipment lifespan .
Position Summary We are seeking a highly organized, client-focused
Assistant Service Manager
to support our commercial construction service division. This role assists with managing service calls, coordinating field crews, and ensuring timely completion of commercial repair, maintenance, and post-construction service projects. The ideal candidate understands the demands of commercial job sites, can interface professionally with business owners, and can keep multiple service requests moving efficiently.
Key Responsibilities
Perform hands-on field work as needed, including minor repairs, punch list completion, inspections, and jobsite support.
Support the Service Manager with daily operations of the commercial construction service team
Coordinate scheduling of field technicians, subcontractors, and specialty trades for service work, punch lists, repairs, and maintenance tasks
Act as a primary service contact for commercial clients—property managers, facility managers, retail tenants, office buildings, hospitality, healthcare, and industrial sites
Manage work orders, service tickets, project documentation, and daily logs
Review commercial service scopes, ensuring work aligns with client expectations, safety standards, and project specifications
Ensure all service work complies with OSHA guidelines, site protocols, and company-specific safety requirements
Assist with preparing service estimates, change orders, and pricing for commercial clients
Track job costs, material usage, timecards, and project schedules to ensure accuracy and profitability
Maintain communication with field crews regarding job updates, access requirements, and client schedules
Provide quick and professional resolution to client concerns, warranty claims, and urgent service issues.
Support onboarding, coordination, and evaluation of service technicians
Monitor materials, equipment, and subcontractor needs for daily service operations
Valid driver's license and clean driving record.
All other duties as assigned.
Qualifications
High school diploma or equivalent required; associate degree or construction-related training preferred
2+ years of experience in commercial construction, field service coordination, or construction management support
Knowledge of commercial construction processes, jobsite safety, and commercial building systems
Blueprint reading and understanding of blueprints.
Strong communication skills with the ability to interact with building owners, tenants, subcontractors, and field crews
Proficiency with construction management software
Ability to interpret service scopes, basic construction drawings, and specifications
Strong organizational skills with the ability to prioritize multiple work orders and deadlines
Preferred Skills:
Experience managing service work in commercial environments (office, retail, industrial, healthcare, hospitality)
Familiarity with commercial permitting, inspections, and tenant improvement processes
Understanding of building envelope systems, MEP coordination, and commercial finishes
Bilingual (English/Spanish) a plus
Physical Requirements:
Must be able to comfortably visit job sites and navigate construction environments.
Benefits:
Competitive salary based on experience.
Health, dental, and vision insurance.
Paid time off and holiday pay.
Opportunities for professional development and certification assistance.
Equal Employment Opportunity:
Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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