City of Appleton Wisconsin
Utility Clerk - Finance
City of Appleton Wisconsin, Appleton, Wisconsin, United States, 54914
Utility Clerk – Finance
City of Appleton, Wisconsin
Job Description The Utility Clerk – Finance performs a variety of accounting and clerical functions within the Enterprise Fund Accounting Department for the City’s water, wastewater, sewer, and stormwater utilities.
Job Responsibilities
Enter and download meter readings and generate accurate City Service invoices.
Maintain water, wastewater, sewer, and stormwater billing rates.
Set up new customer accounts and prepare payment plan documentation.
Generate reminder notices for past‑due accounts.
Review stormwater utility service applications and maintain accountability for all pre‑numbered forms.
Compute and change stormwater Equivalent Runoff Units (ERUs) and verify accuracy of customer accounts.
Check, verify, adjust, or correct customer accounts due to leaks, stalls, incorrect readings, bankruptcy filings, and payment processing concerns.
Coordinate turn‑off process for past‑due accounts, including calling customers to inform them of water disconnection.
Coordinate and prepare annual special assessment tax roll files of past‑due accounts.
Generate work orders for stalls, high readings, or discrepancies in any meter readings.
Update customer comment file for all changes and account adjustments.
Answer inquiries and complaints pertaining to bills and water usage concerns.
Work on special projects involving the investigation of discrepancies involving cash receipting and City Service invoices.
Communicate with neighboring municipalities and sanitary districts to insure compliance with inter‑municipal agreements.
Monitor all new accounts to ascertain eligibility credits for residential summer service.
Provide customer service, process customer receipts, support other Finance Department staff during peak times, and reconcile drawer receipts.
Print and prepare bulk mailings to meet U.S. Post Office requirements for billings and reminder notices.
Type letters, reports, and other correspondence and assist other clerical staff as necessary.
Qualifications
High school graduation or equivalent.
Three to five years of relevant experience in responsible accounting, billing services, and customer service work, or a combination of applicable experience and training.
Strong independent judgment in interpreting policies and regulations.
Excellent organizational and communication skills.
How to Apply Apply online at: https://www.governmentjobs.com/careers/appletonwi
#J-18808-Ljbffr
City of Appleton, Wisconsin
Job Description The Utility Clerk – Finance performs a variety of accounting and clerical functions within the Enterprise Fund Accounting Department for the City’s water, wastewater, sewer, and stormwater utilities.
Job Responsibilities
Enter and download meter readings and generate accurate City Service invoices.
Maintain water, wastewater, sewer, and stormwater billing rates.
Set up new customer accounts and prepare payment plan documentation.
Generate reminder notices for past‑due accounts.
Review stormwater utility service applications and maintain accountability for all pre‑numbered forms.
Compute and change stormwater Equivalent Runoff Units (ERUs) and verify accuracy of customer accounts.
Check, verify, adjust, or correct customer accounts due to leaks, stalls, incorrect readings, bankruptcy filings, and payment processing concerns.
Coordinate turn‑off process for past‑due accounts, including calling customers to inform them of water disconnection.
Coordinate and prepare annual special assessment tax roll files of past‑due accounts.
Generate work orders for stalls, high readings, or discrepancies in any meter readings.
Update customer comment file for all changes and account adjustments.
Answer inquiries and complaints pertaining to bills and water usage concerns.
Work on special projects involving the investigation of discrepancies involving cash receipting and City Service invoices.
Communicate with neighboring municipalities and sanitary districts to insure compliance with inter‑municipal agreements.
Monitor all new accounts to ascertain eligibility credits for residential summer service.
Provide customer service, process customer receipts, support other Finance Department staff during peak times, and reconcile drawer receipts.
Print and prepare bulk mailings to meet U.S. Post Office requirements for billings and reminder notices.
Type letters, reports, and other correspondence and assist other clerical staff as necessary.
Qualifications
High school graduation or equivalent.
Three to five years of relevant experience in responsible accounting, billing services, and customer service work, or a combination of applicable experience and training.
Strong independent judgment in interpreting policies and regulations.
Excellent organizational and communication skills.
How to Apply Apply online at: https://www.governmentjobs.com/careers/appletonwi
#J-18808-Ljbffr