Jinko Solar U.S. Industries Inc.
IT Help Desk Technician
Jinko Solar U.S. Industries Inc., Jacksonville, Florida, United States, 32290
Department:
IT Department
Job Title:
Help Desk Technician
Overview What You’ll Be Doing as Help Desk Support: Assist users in resolving issues with PCs, desktop applications, antivirus software, smartphones, and printers. Work in a fast‑paced environment alongside a dedicated team of IT professionals supporting a 24/7 manufacturing facility.
Job Duties & Responsibilities
Provide first‑level support for Microsoft Windows desktop environments.
Troubleshoot and resolve issues related to hardware, software, printers, network connectivity, and user access.
Install, configure, and maintain desktop computers, laptops, peripherals, and mobile devices.
Set up user accounts, permissions, and profiles in accordance with company policies.
Support Microsoft 365 applications, email, and collaboration tools.
Install, configure, and manage network and local printers.
Utilize ticketing and remote support tools to respond to user requests efficiently.
Document all work performed, including troubleshooting steps and resolutions.
Escalate complex issues to senior IT staff when necessary and follow through to resolution.
Provide guidance to users on technology best practices and cybersecurity awareness.
Assist with inventory management, asset tracking, and IT onboarding for new employees.
Participate in a scheduled on‑call rotation to support a 24/7 operation when required.
Key Requirements & Competencies
Associate’s or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience.
Strong understanding of Microsoft Windows desktop environments.
Familiarity with Active Directory, Microsoft 365 administration, and basic networking concepts (TCP/IP, DNS, DHCP).
Strong problem‑solving abilities and eagerness to grow technically.
Excellent customer service skills; patient, professional, and solution oriented.
Ability to work independently and collaboratively within a team.
Ability to manage multiple tasks in a fast‑paced environment.
CompTIA A+, Network+, or Security+ certifications are valued for the foundational expertise they represent, though they are not required.
Place of Job in the Organizational Structure Reports to the IT Manager.
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IT Department
Job Title:
Help Desk Technician
Overview What You’ll Be Doing as Help Desk Support: Assist users in resolving issues with PCs, desktop applications, antivirus software, smartphones, and printers. Work in a fast‑paced environment alongside a dedicated team of IT professionals supporting a 24/7 manufacturing facility.
Job Duties & Responsibilities
Provide first‑level support for Microsoft Windows desktop environments.
Troubleshoot and resolve issues related to hardware, software, printers, network connectivity, and user access.
Install, configure, and maintain desktop computers, laptops, peripherals, and mobile devices.
Set up user accounts, permissions, and profiles in accordance with company policies.
Support Microsoft 365 applications, email, and collaboration tools.
Install, configure, and manage network and local printers.
Utilize ticketing and remote support tools to respond to user requests efficiently.
Document all work performed, including troubleshooting steps and resolutions.
Escalate complex issues to senior IT staff when necessary and follow through to resolution.
Provide guidance to users on technology best practices and cybersecurity awareness.
Assist with inventory management, asset tracking, and IT onboarding for new employees.
Participate in a scheduled on‑call rotation to support a 24/7 operation when required.
Key Requirements & Competencies
Associate’s or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience.
Strong understanding of Microsoft Windows desktop environments.
Familiarity with Active Directory, Microsoft 365 administration, and basic networking concepts (TCP/IP, DNS, DHCP).
Strong problem‑solving abilities and eagerness to grow technically.
Excellent customer service skills; patient, professional, and solution oriented.
Ability to work independently and collaboratively within a team.
Ability to manage multiple tasks in a fast‑paced environment.
CompTIA A+, Network+, or Security+ certifications are valued for the foundational expertise they represent, though they are not required.
Place of Job in the Organizational Structure Reports to the IT Manager.
#J-18808-Ljbffr