Intermountain Health
Join to apply for the
Patient Service Representative
role at
Intermountain Health
This range is provided by Intermountain Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $17.00/hr - $23.00/hr
Job Description The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking‑in/out patients, as well as verifying information supplied by patients.
Budge OB/GYN Clinic Location: Budge Clinic, Logan, Utah
Essential Functions
Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs to ensure a superior customer experience by identifying and resolving patient intake and care issues.
Documents all phone calls accurately and completely in the electronic medical record (EMR).
Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on the registration system.
Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, including pre‑certification/prior authorization.
Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patients on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
Stays current on role/responsibilities, updating knowledge by reviewing monthly email/newsletter, ambulatory Epic dashboard, patient access, work queue, attending clinic/service line meetings, and reviewing emails each shift.
Skills
Professional etiquette and communication.
Collaboration / Teamwork
Confidentiality
Customer service
Resolving patient needs
Computer literacy
Time management
Critical thinking / situational awareness
Cash management
Minimum Qualifications
Six months of customer service experience involving interactions with customers.
Demonstrated basic computer skills involving word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.
Preferred Qualifications
One year of customer service experience involving interactions with customers in person and by phone.
Billing and collections experience.
Computer literacy in using electronic medical records (EMR) systems and other relevant software.
High school diploma or GED preferred.
Multilingual
Physical Requirements
Opportunity to see and read information, labels, documents, and monitors; assess customer needs.
Frequent interactions with providers, colleagues, customers, patients, and visitors require verbal communication and hearing spoken information accurately.
Manual dexterity of hands and fingers to manipulate supplies and equipment; frequent computer use for typing, accessing needed information.
May require standing for long periods of time and lifting supplies.
May assist patients into/out of the clinic.
We care about your well‑being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn More About Our Comprehensive Benefits Package Here.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We use the artificial intelligence (“AI”) platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
Seniority Level Entry level
Employment type Full‑time
Job function Health Care Provider, Hospitals and Health Care
Referrals increase your chances of interviewing at Intermountain Health by 2x.
Get notified about new Patient Service Representative jobs in
Logan, UT .
#J-18808-Ljbffr
Patient Service Representative
role at
Intermountain Health
This range is provided by Intermountain Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $17.00/hr - $23.00/hr
Job Description The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking‑in/out patients, as well as verifying information supplied by patients.
Budge OB/GYN Clinic Location: Budge Clinic, Logan, Utah
Essential Functions
Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs to ensure a superior customer experience by identifying and resolving patient intake and care issues.
Documents all phone calls accurately and completely in the electronic medical record (EMR).
Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on the registration system.
Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, including pre‑certification/prior authorization.
Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patients on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
Stays current on role/responsibilities, updating knowledge by reviewing monthly email/newsletter, ambulatory Epic dashboard, patient access, work queue, attending clinic/service line meetings, and reviewing emails each shift.
Skills
Professional etiquette and communication.
Collaboration / Teamwork
Confidentiality
Customer service
Resolving patient needs
Computer literacy
Time management
Critical thinking / situational awareness
Cash management
Minimum Qualifications
Six months of customer service experience involving interactions with customers.
Demonstrated basic computer skills involving word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.
Preferred Qualifications
One year of customer service experience involving interactions with customers in person and by phone.
Billing and collections experience.
Computer literacy in using electronic medical records (EMR) systems and other relevant software.
High school diploma or GED preferred.
Multilingual
Physical Requirements
Opportunity to see and read information, labels, documents, and monitors; assess customer needs.
Frequent interactions with providers, colleagues, customers, patients, and visitors require verbal communication and hearing spoken information accurately.
Manual dexterity of hands and fingers to manipulate supplies and equipment; frequent computer use for typing, accessing needed information.
May require standing for long periods of time and lifting supplies.
May assist patients into/out of the clinic.
We care about your well‑being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn More About Our Comprehensive Benefits Package Here.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We use the artificial intelligence (“AI”) platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
Seniority Level Entry level
Employment type Full‑time
Job function Health Care Provider, Hospitals and Health Care
Referrals increase your chances of interviewing at Intermountain Health by 2x.
Get notified about new Patient Service Representative jobs in
Logan, UT .
#J-18808-Ljbffr