Intermountain Health
Patient Service Representative
Intermountain Health, Salt Lake City, Utah, United States, 84193
Join to apply for the
Patient Service Representative
role at
Intermountain Health .
We care about your well‑being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness.
Base Pay Range $17.00/hr – $23.00/hr
Job Description The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking‑in/out patients, verifying information supplied by patients, and coordinating related tasks.
Essential Functions
Provides courteous and professional connections with patients over the phone, in person or via secure messaging, resolving patient needs to ensure a superior customer experience.
Documents all phone calls accurately and completely in the electronic medical record (EMR).
Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and consultations.
Registers patients over the phone or in person by confirming, entering, and updating all required demographic data on the registration system.
Obtains copies of insurance cards, forms of ID, and signatures on all required forms; verifies information on appropriate accounts to determine insurance coordination of benefits and may include pre‑certification/prior authorization.
Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care; scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services and processes those payments following appropriate procedures.
Stays current on role/responsibilities by reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work queue, attending clinic/service line meetings, and reviewing emails each shift to ensure the highest standard of performance.
Skills
Professional etiquette and communication.
Collaboration / Teamwork.
Confidentiality.
Customer service.
Resolving patient needs.
Computer literacy.
Time management.
Critical thinking/situational awareness.
Cash management.
Job Details
Benefits Eligible: Yes
Shift Details: 4 – 10 hour shifts/week
Unit / Location: Avenues Women's Center
Minimum Qualifications
Six months of customer service experience involving interactions with customers.
Demonstrated basic computer skills involving word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.
Preferred Qualifications
One year of customer service experience involving interactions with customers in person and by phone.
Billing and collections experience.
Computer literacy in using electronic medical records (EMR) systems and other relevant software.
High school diploma or GED preferred.
Multilingual.
Physical Requirements
Ongoing need to see and read information, labels, documents, monitors, identify equipment and supplies, and assess customer needs.
Frequent interactions with providers, colleagues, customers, patients/clients and visitors requiring verbal communication as well as hearing and understanding spoken information quickly and accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy, including frequent computer use for typing and accessing needed information.
Position may require standing for long periods of time and lifting supplies.
May assist patients into/out of the clinic.
Location Avenues Women's Center, Salt Lake City, Utah
Scheduled Weekly Hours 40
Equal Opportunity Employment Intermountain Health is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Applicant Processing All positions are subject to close without notice.
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Patient Service Representative
role at
Intermountain Health .
We care about your well‑being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness.
Base Pay Range $17.00/hr – $23.00/hr
Job Description The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking‑in/out patients, verifying information supplied by patients, and coordinating related tasks.
Essential Functions
Provides courteous and professional connections with patients over the phone, in person or via secure messaging, resolving patient needs to ensure a superior customer experience.
Documents all phone calls accurately and completely in the electronic medical record (EMR).
Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and consultations.
Registers patients over the phone or in person by confirming, entering, and updating all required demographic data on the registration system.
Obtains copies of insurance cards, forms of ID, and signatures on all required forms; verifies information on appropriate accounts to determine insurance coordination of benefits and may include pre‑certification/prior authorization.
Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care; scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services and processes those payments following appropriate procedures.
Stays current on role/responsibilities by reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work queue, attending clinic/service line meetings, and reviewing emails each shift to ensure the highest standard of performance.
Skills
Professional etiquette and communication.
Collaboration / Teamwork.
Confidentiality.
Customer service.
Resolving patient needs.
Computer literacy.
Time management.
Critical thinking/situational awareness.
Cash management.
Job Details
Benefits Eligible: Yes
Shift Details: 4 – 10 hour shifts/week
Unit / Location: Avenues Women's Center
Minimum Qualifications
Six months of customer service experience involving interactions with customers.
Demonstrated basic computer skills involving word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.
Preferred Qualifications
One year of customer service experience involving interactions with customers in person and by phone.
Billing and collections experience.
Computer literacy in using electronic medical records (EMR) systems and other relevant software.
High school diploma or GED preferred.
Multilingual.
Physical Requirements
Ongoing need to see and read information, labels, documents, monitors, identify equipment and supplies, and assess customer needs.
Frequent interactions with providers, colleagues, customers, patients/clients and visitors requiring verbal communication as well as hearing and understanding spoken information quickly and accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy, including frequent computer use for typing and accessing needed information.
Position may require standing for long periods of time and lifting supplies.
May assist patients into/out of the clinic.
Location Avenues Women's Center, Salt Lake City, Utah
Scheduled Weekly Hours 40
Equal Opportunity Employment Intermountain Health is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Applicant Processing All positions are subject to close without notice.
#J-18808-Ljbffr