Credit One Bank
Back Office Contact Processing - Operations Representative II
Credit One Bank, Las Vegas, Nevada, us, 89105
Back Office Contact Processing - Operations Representative II
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Back Office Contact Processing - Operations Representative II
role at
Credit One Bank
Description:
Credit One Bank is looking for a Back Office Contact Processing Operations Representative II to resolve complex customer inquiries with the highest level of service.
Summary Of Essential Job Functions
Action highly regulatory processes on cardmember accounts with a high level of accuracy
Excellent written and verbal communication skills
Meet productivity expectations and internal quality standards
Follow policies and procedures and use sound judgment in reviewing and responding through the appropriate channel
Understand and comply with internal and external policies, laws, and regulations
Stay up to date with company policies and procedure changes
Maintain confidentiality and privacy of data, and customer information
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
Identify potential gaps in processes or execution that may impact business success, quality, or customer experience
Highly developed sense of integrity and commitment to customer satisfaction
Demonstrated passion for excellence with respect to treating and caring for customers
Receive and respond to verbal and written directions from supervisory personnel
Commit to performing job duties in a manner that ensures a safe work environment
Willingness to work a flexible schedule and occasional overtime when needed
Ability to be self-sufficient and/or work as a team
Consistently demonstrate the Company's core values of excellence, ownership, collaboration, and integrity
Willingly and cooperatively perform other related duties and responsibilities as assigned by management
Position Requirements
1+ years of experience in customer service
Excellent written and verbal communication skills, as well as reading and comprehension skills, are required
Strong decision-making and analytical abilities
Excellent listening and problem-resolution skills
Research ability and attention to detail are required
Good interpersonal skills
Working knowledge of Microsoft Office Suite (Word and Excel)
Must be highly flexible and quality focused
Must be a self-starter and work within the team dynamic
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.
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Back Office Contact Processing - Operations Representative II
role at
Credit One Bank
Description:
Credit One Bank is looking for a Back Office Contact Processing Operations Representative II to resolve complex customer inquiries with the highest level of service.
Summary Of Essential Job Functions
Action highly regulatory processes on cardmember accounts with a high level of accuracy
Excellent written and verbal communication skills
Meet productivity expectations and internal quality standards
Follow policies and procedures and use sound judgment in reviewing and responding through the appropriate channel
Understand and comply with internal and external policies, laws, and regulations
Stay up to date with company policies and procedure changes
Maintain confidentiality and privacy of data, and customer information
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
Identify potential gaps in processes or execution that may impact business success, quality, or customer experience
Highly developed sense of integrity and commitment to customer satisfaction
Demonstrated passion for excellence with respect to treating and caring for customers
Receive and respond to verbal and written directions from supervisory personnel
Commit to performing job duties in a manner that ensures a safe work environment
Willingness to work a flexible schedule and occasional overtime when needed
Ability to be self-sufficient and/or work as a team
Consistently demonstrate the Company's core values of excellence, ownership, collaboration, and integrity
Willingly and cooperatively perform other related duties and responsibilities as assigned by management
Position Requirements
1+ years of experience in customer service
Excellent written and verbal communication skills, as well as reading and comprehension skills, are required
Strong decision-making and analytical abilities
Excellent listening and problem-resolution skills
Research ability and attention to detail are required
Good interpersonal skills
Working knowledge of Microsoft Office Suite (Word and Excel)
Must be highly flexible and quality focused
Must be a self-starter and work within the team dynamic
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.
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