VetJobs
Customer Relations Coordinator - Marinette WI
VetJobs, Marinette, Wisconsin, United States, 54143
Customer Relations Coordinator - Marinette WI
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VetJobs
Job Description
Build your best future with the Johnson Controls team. As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional well‑being.
What you will do
Process all required export documentation—including invoices, packing lists, certifications, Restricted Articles, and letters of credit—based on Salesforce tasks initiated by Customer Care.
Work closely with Customer Care/Freight Forwarders and the Logistics Department to resolve any paperwork issues to ensure documents are completed in a timely manner to avoid costly delays for customers.
Maintain current Hazardous Material Training Certification in compliance with Department of Transportation regulations.
Monitor changes in international export regulations and promptly communicate updates to the team to ensure ongoing compliance.
Manage AES filing report and address any non‑conformance with Freight Forwarders involved.
Maintain accurate records of all export transactions and documentation for audits and compliance checks in Salesforce.
Handle telephone and email communications professionally and efficiently, demonstrating strong interpersonal and communication skills.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Minimum Education Required High School/GED
Additional Qualifications/Responsibilities Education Associate’s/bachelor’s degree Preferred (Equivalent combination of higher education and Logistics or related field experience is acceptable).
Experience 2 to 4 years prior experience in high‑velocity Customer Service, Logistics or Export support role. Experience with related products is helpful but not required to perform the essential responsibilities of the position.
Competency
Strong attention to detail.
Excellent organizational and communication skills and proficiency in documentation management software.
Computer experience with Microsoft Office including Word, Excel, PowerPoint is required.
The candidate should be resilient and able to effectively determine priorities and allocate time and resources effectively.
Hours: 7 am to 4:30 pm, Monday‑Friday
Hiring hourly range: $45,600 – $68,400. (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package.
City: Marinette
State: Wisconsin
Job Code: Coordinator Coordinator
Affiliate Sponsor: Johnson Controls
Seniority level Entry level
Employment type Full‑time
Job function Other
Auto req ID
461914BR
#J-18808-Ljbffr
at
VetJobs
Job Description
Build your best future with the Johnson Controls team. As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional well‑being.
What you will do
Process all required export documentation—including invoices, packing lists, certifications, Restricted Articles, and letters of credit—based on Salesforce tasks initiated by Customer Care.
Work closely with Customer Care/Freight Forwarders and the Logistics Department to resolve any paperwork issues to ensure documents are completed in a timely manner to avoid costly delays for customers.
Maintain current Hazardous Material Training Certification in compliance with Department of Transportation regulations.
Monitor changes in international export regulations and promptly communicate updates to the team to ensure ongoing compliance.
Manage AES filing report and address any non‑conformance with Freight Forwarders involved.
Maintain accurate records of all export transactions and documentation for audits and compliance checks in Salesforce.
Handle telephone and email communications professionally and efficiently, demonstrating strong interpersonal and communication skills.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Minimum Education Required High School/GED
Additional Qualifications/Responsibilities Education Associate’s/bachelor’s degree Preferred (Equivalent combination of higher education and Logistics or related field experience is acceptable).
Experience 2 to 4 years prior experience in high‑velocity Customer Service, Logistics or Export support role. Experience with related products is helpful but not required to perform the essential responsibilities of the position.
Competency
Strong attention to detail.
Excellent organizational and communication skills and proficiency in documentation management software.
Computer experience with Microsoft Office including Word, Excel, PowerPoint is required.
The candidate should be resilient and able to effectively determine priorities and allocate time and resources effectively.
Hours: 7 am to 4:30 pm, Monday‑Friday
Hiring hourly range: $45,600 – $68,400. (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package.
City: Marinette
State: Wisconsin
Job Code: Coordinator Coordinator
Affiliate Sponsor: Johnson Controls
Seniority level Entry level
Employment type Full‑time
Job function Other
Auto req ID
461914BR
#J-18808-Ljbffr