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BLDI, LLC

Client Relationship Manager

BLDI, LLC, Grand Rapids, Michigan, us, 49528

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Sales | Operations | Leadership | Results-Driven | Relentless Drive | Champion of Team Achievement Department:

Sales and Business Development

Reports To:

VP of Operations

Status:

Full-Time, Field-Focused Role

Travel Required:

Regular in-state client visits, meetings, and industry events

About BLDI BLDI is an environmental consulting firm providing Environmental Due Diligence, Remediation, and Federal environmental services to clients across Michigan and beyond. We partner with banks, developers, municipalities, oil companies, and businesses managing environmental risk to deliver practical, defensible solutions that support informed decision-making and long-term success.

BLDI is a subsidiary of Waséyabek, the economic development firm wholly owned by the Nottawaseppi Huron Band of the Potawatomi Tribe.

Purpose of the Role The Client Relationship Manager is responsible for building and maintaining strong, trusted relationships with clients across all BLDI service areas. This role is centered on presence, reliability, and proactive communication, ensuring clients feel supported, informed, and confident in their partnership with BLDI.

Serving as a primary external face of the company, the Client Relationship Manager maintains regular in-person engagement, identifies opportunities, strengthens long-term relationships, and supports consistent, high-quality client experiences. This position is designed to grow over time and may evolve into a future sales leadership role.

Minimum Qualifications

Minimum 6 years of experience in a relationship-driven, client-facing role such as sales, business development, account management, or professional services

Experience in environmental consulting, banking, real estate, development, energy, or related industries preferred but not required

Strong interpersonal skills with a natural ability to build trust and rapport

Highly organized with strong follow-through and time management skills

Comfortably representing services at a high level and learning technical offerings over time

Effective and professional communicator across phone, email, written correspondence, meetings, and presentations

Willingness and ability to travel regularly for face-to-face client engagement

Key Responsibilities Client Relationship Management

Build and deepen relationships with clients across banking, real estate, development, municipal, federal, oil and gas, and businesses managing UST and AST assets

Serve as a primary relationship contact for clients navigating environmental risk, compliance, and long-term site responsibilities

Maintain consistent visibility through onsite visits, meetings, and regular communication

Develop familiarity with UST and AST ownership considerations, compliance drivers, and remediation concerns to anticipate client needs

Understand client workflows, operational pressures, and regulatory timelines to proactively identify opportunities

Act as a dependable, responsive point of contact clients can rely on for clarity and follow-through

Business Development, Proposals, and Account Growth

Identify and support opportunities across BLDI’s service lines including Environmental Due Diligence, Remediation, and Federal work

Assist with proposal development, including scoping coordination, messaging, client strategy, and follow-up

Manage and grow a portfolio of key client relationships with responsibility for retention and expansion

Track client activity, opportunities, and outcomes using CRM tools and provide regular updates to leadership

Represent BLDI at industry events, networking functions, and client-facing engagements

Collaboration and Internal Alignment

Share client insights, market feedback, and upcoming opportunities with Directors, Project Managers, and leadership

Coordinate with technical teams to ensure client needs, expectations, and timelines are clearly understood

Support continuous improvement by relaying client feedback and market trends

Partner with marketing and leadership on outreach, engagement strategies, and account planning

Compensation This role includes a competitive base salary and an incentive or commission structure tied to performance, relationship growth, and business development outcomes. Compensation will align with experience, responsibility, and long-term growth potential within the organization.

Role Summary The Client Relationship Manager plays a critical role in strengthening BLDI’s client partnerships through trust, communication, and consistent presence. This position supports immediate business development needs while developing the skills, perspective, and leadership capacity necessary to grow into expanded sales and leadership responsibilities over time.

Seniority level Mid-Senior level

Employment type Full-time

Job function Sales and Business Development

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