Tennessee Oncology
Imaging Patient Services Coordinator (Float)
Tennessee Oncology, Murfreesboro, Tennessee, us, 37132
Position
Imaging Patient Services Coordinator (Float) at Tennessee Oncology
Tennessee Oncology, one of the nation’s largest community-based cancer care specialists, is home to a leading clinical trial network. Established in 1976 in Nashville, the mission is to provide access to high-quality cancer care and clinical research to all patients, at convenient community locations.
Why Join Us We are looking for talented, highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description The Imaging Patient Services Coordinator Float provides total medical office support including registration, scheduling, and HIM functions. The role manages patient registration within the office and by telephone, obtains insurance and demographic information, collects co-pays, schedules new and return scan appointments, ensures precertification authorizations are received as required by insurance, and monitors and distributes inbound and outbound documentation, whether electronic or paper. The coordinator handles these functions for both Tennessee Oncology patients and non-Tennessee Oncology patients.
Essential Functions
Answers the telephone and greets patients in a courteous, efficient manner
Ensures front area/waiting room is presentable for patients and visitors
Follows policies and procedures outlined by management to ensure standardization of processes across all imaging centers
Routes messages to appropriate discipline
Conducts patient registration and scheduling process
Obtains pre-patient registration, demographic and insurance information and enters it into the Radiology Information System (RIS)
Collects co-payments at time of service and manages daily cash receipts
Receives and replies to all instant messages related to patient changes of insurance, copay questions, and coverage issues in a timely fashion
Provides patients with oral contrast as indicated by scan type and/or special instructions
Charts preps at least 2 days in advance by reviewing all orders for accuracy of scan type, ordering physician, CPT codes, dx codes, and special instructions
Obtains necessary records prior to patient's appointment
Reviews central precertification team comments for emailing notification to our outside billing company and in-house billing department
Designates study billing requirements in RIS, and emails to appropriate persons (e.g., Q‑1 Modifier, KX Modifier)
Prepares the Electronic Health Record (EHR) for review by Clinical Staff
Ensures any necessary paperwork is provided to and completed by the patient
Monitors and routes inbound and outbound faxes
Opens and distributes mail as required
Electronically scans appropriate patient-related records into RIS
Distributes outbound correspondence or copies of records as necessary
Completes process for request for medical records
Registers new patients in RIS ensuring all information is complete prior to scheduling
Provides patient coverage and benefits information to create accounts in Patient Management System (PMS) and verify patient benefits
Schedules patient imaging tests following proper procedures
Responds promptly to patient, physician, and clinical requests
Communicates to other staff members using instant messaging system
Ability to travel/float to other imaging centers for business needs
Maintains and ensures confidentiality of patient information
Adheres to all Tennessee Oncology policies and procedures
Other duties as assigned
Education & Experience
High school graduate or equivalent with GED
2 years of previous professional office experience and/or customer service experience preferred
Electronic Medical Records experience preferred
Excellent customer service skills
Proficient in Microsoft Office Suite
Exhibits a high degree of initiative, judgment, and discretion
Promotes positive customer relations
Great verbal, listening, and written communication skills
Ability to work productively and effectively in a fast-paced environment
Strong organizational skills and attention to detail
Dependable
Physical Requirements
Able to travel to all imaging centers when necessary
Able to lift 25 pounds
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Health Care Provider
Hospitals and Health Care
#J-18808-Ljbffr
Tennessee Oncology, one of the nation’s largest community-based cancer care specialists, is home to a leading clinical trial network. Established in 1976 in Nashville, the mission is to provide access to high-quality cancer care and clinical research to all patients, at convenient community locations.
Why Join Us We are looking for talented, highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description The Imaging Patient Services Coordinator Float provides total medical office support including registration, scheduling, and HIM functions. The role manages patient registration within the office and by telephone, obtains insurance and demographic information, collects co-pays, schedules new and return scan appointments, ensures precertification authorizations are received as required by insurance, and monitors and distributes inbound and outbound documentation, whether electronic or paper. The coordinator handles these functions for both Tennessee Oncology patients and non-Tennessee Oncology patients.
Essential Functions
Answers the telephone and greets patients in a courteous, efficient manner
Ensures front area/waiting room is presentable for patients and visitors
Follows policies and procedures outlined by management to ensure standardization of processes across all imaging centers
Routes messages to appropriate discipline
Conducts patient registration and scheduling process
Obtains pre-patient registration, demographic and insurance information and enters it into the Radiology Information System (RIS)
Collects co-payments at time of service and manages daily cash receipts
Receives and replies to all instant messages related to patient changes of insurance, copay questions, and coverage issues in a timely fashion
Provides patients with oral contrast as indicated by scan type and/or special instructions
Charts preps at least 2 days in advance by reviewing all orders for accuracy of scan type, ordering physician, CPT codes, dx codes, and special instructions
Obtains necessary records prior to patient's appointment
Reviews central precertification team comments for emailing notification to our outside billing company and in-house billing department
Designates study billing requirements in RIS, and emails to appropriate persons (e.g., Q‑1 Modifier, KX Modifier)
Prepares the Electronic Health Record (EHR) for review by Clinical Staff
Ensures any necessary paperwork is provided to and completed by the patient
Monitors and routes inbound and outbound faxes
Opens and distributes mail as required
Electronically scans appropriate patient-related records into RIS
Distributes outbound correspondence or copies of records as necessary
Completes process for request for medical records
Registers new patients in RIS ensuring all information is complete prior to scheduling
Provides patient coverage and benefits information to create accounts in Patient Management System (PMS) and verify patient benefits
Schedules patient imaging tests following proper procedures
Responds promptly to patient, physician, and clinical requests
Communicates to other staff members using instant messaging system
Ability to travel/float to other imaging centers for business needs
Maintains and ensures confidentiality of patient information
Adheres to all Tennessee Oncology policies and procedures
Other duties as assigned
Education & Experience
High school graduate or equivalent with GED
2 years of previous professional office experience and/or customer service experience preferred
Electronic Medical Records experience preferred
Excellent customer service skills
Proficient in Microsoft Office Suite
Exhibits a high degree of initiative, judgment, and discretion
Promotes positive customer relations
Great verbal, listening, and written communication skills
Ability to work productively and effectively in a fast-paced environment
Strong organizational skills and attention to detail
Dependable
Physical Requirements
Able to travel to all imaging centers when necessary
Able to lift 25 pounds
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Health Care Provider
Hospitals and Health Care
#J-18808-Ljbffr