Zillow
About the Team
At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of our dynamic and fast‑growing FinTech company, you’ll help reshape how consumers buy, sell, and finance homes while working in a collaborative, high‑energy environment. Our team of innovators, problem solvers, and creative individuals constantly pushes the boundaries of the mortgage industry and strives to make a real impact.
About the Role As a Mortgage Loan Officer, you are responsible for originating mortgage loans and guiding borrowers through the loan process. You will drive funded loan volume, hit production sales targets, and maintain proactive customer and agent engagement. Incoming leads from various sources are handled and self‑sourced leads are generated through strong partner relationships, all while providing outstanding customer service with timely follow‑up and professional, courteous correspondence.
Key Responsibilities
Originate mortgage loans, guiding borrowers through the process and ensuring compliance with all vital documentation for underwriting, processing, and funding.
Achieve production targets by actively engaging with customers and agents, using data to manage and prioritize a book of business efficiently.
Handle incoming leads from company‑provided resources, client partners, and self‑sourced leads through strong partner relationships.
Promptly contact borrowers upon lead receipt and follow up after the initial discovery call to assess financing readiness and offer personalized support.
Manage multiple leads and loans within SLA requirements, ensuring timely follow‑up and efficient processing while communicating via phone, email, and text.
Build strong relationships with assigned buyers, agents, and partners through regular communication and personalized support to encourage repeat business.
Stay informed on market trends and nuances to tailor the customer and agent experience.
Conduct occasional in‑market visits to engage with agents and drive Zillow Home Loans involvement.
Ensure all transactions follow applicable laws, regulations, and company guidelines.
Maintain active licensing, complete required education/training, and stay current on regulatory changes and loan program knowledge.
Perform other duties as assigned.
Role Requirements
3+ years of mortgage origination experience as an active NMLS Loan Originator with multiple state licenses, or a Loan Originator working under a bank license (required).
Physically located in and working from Arizona.
Successfully completed the 20‑hr SAFE Pre‑licensing Education and passed the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content (required).
Proven track record in handling purchase loans and working with real estate agents.
Demonstrated strong understanding of client service and passion for helping people.
Excellent interpersonal skills, deep mortgage process knowledge, and ability to fund loans successfully.
Proficient in Microsoft products such as Outlook, Word, and Excel.
Associates or Bachelors degree preferred.
Travel required within the first month of employment for training purposes.
Ability to travel in‑market at least 5% of the time.
Benefits In addition to a competitive base pay, employees are eligible for incentive compensation. Actual amounts will vary depending on experience, performance, and location.
Work Location This role is “remote” with restrictions. Your designated remote location must be physically located within the state of Arizona. You may also elect to spend some time working at a company office. Employment is contingent upon remaining in this location; any future requests to relocate to another state are subject to company review and approval and may be denied based upon business need.
Equal Opportunity Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and following all federal, state, and local laws and company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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About the Role As a Mortgage Loan Officer, you are responsible for originating mortgage loans and guiding borrowers through the loan process. You will drive funded loan volume, hit production sales targets, and maintain proactive customer and agent engagement. Incoming leads from various sources are handled and self‑sourced leads are generated through strong partner relationships, all while providing outstanding customer service with timely follow‑up and professional, courteous correspondence.
Key Responsibilities
Originate mortgage loans, guiding borrowers through the process and ensuring compliance with all vital documentation for underwriting, processing, and funding.
Achieve production targets by actively engaging with customers and agents, using data to manage and prioritize a book of business efficiently.
Handle incoming leads from company‑provided resources, client partners, and self‑sourced leads through strong partner relationships.
Promptly contact borrowers upon lead receipt and follow up after the initial discovery call to assess financing readiness and offer personalized support.
Manage multiple leads and loans within SLA requirements, ensuring timely follow‑up and efficient processing while communicating via phone, email, and text.
Build strong relationships with assigned buyers, agents, and partners through regular communication and personalized support to encourage repeat business.
Stay informed on market trends and nuances to tailor the customer and agent experience.
Conduct occasional in‑market visits to engage with agents and drive Zillow Home Loans involvement.
Ensure all transactions follow applicable laws, regulations, and company guidelines.
Maintain active licensing, complete required education/training, and stay current on regulatory changes and loan program knowledge.
Perform other duties as assigned.
Role Requirements
3+ years of mortgage origination experience as an active NMLS Loan Originator with multiple state licenses, or a Loan Originator working under a bank license (required).
Physically located in and working from Arizona.
Successfully completed the 20‑hr SAFE Pre‑licensing Education and passed the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content (required).
Proven track record in handling purchase loans and working with real estate agents.
Demonstrated strong understanding of client service and passion for helping people.
Excellent interpersonal skills, deep mortgage process knowledge, and ability to fund loans successfully.
Proficient in Microsoft products such as Outlook, Word, and Excel.
Associates or Bachelors degree preferred.
Travel required within the first month of employment for training purposes.
Ability to travel in‑market at least 5% of the time.
Benefits In addition to a competitive base pay, employees are eligible for incentive compensation. Actual amounts will vary depending on experience, performance, and location.
Work Location This role is “remote” with restrictions. Your designated remote location must be physically located within the state of Arizona. You may also elect to spend some time working at a company office. Employment is contingent upon remaining in this location; any future requests to relocate to another state are subject to company review and approval and may be denied based upon business need.
Equal Opportunity Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and following all federal, state, and local laws and company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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