EY
ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Cons
EY, San Antonio, Texas, United States, 78208
ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Consulting
Join to apply for the ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Consulting role at EY. Location: Anywhere in the United States. ServiceNow Financial Services Transformation Leader
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. EY helps prestigious businesses worldwide find authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Senior Manager you will play a leading role, providing the competitive edge our clients need to overcome the biggest creative and technical challenges. You will lead ServiceNow Transformation teams in a rapidly growing area of the business. This client‑facing role offers opportunities to motivate and develop teams, establish and maintain client relationships, and grow your consulting, technical and leadership skills. Key Responsibilities
Leading engagement delivery and managing client relationships on a daily basis. Accountable for program/project management, ensuring that all objectives are met. Developing resource plans and budgets for engagements, managing engagement economics effectively. Skills and Attributes for Success
Lead end‑to‑end ServiceNow implementations for financial services clients across ServiceNow applications and product suites, ensuring projects are delivered on time and within budget, enabling both functional and technical excellence. Ability to drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations. Lead and develop strategies for ServiceNow enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures. Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including design, configuration/development, testing and deployment phases. Ability to manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources including offshore resources. Ability to build and foster client relationships and demonstrate the value of EY services. Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts. Provide guidance and industry‑leading practice expertise for ServiceNow service management implementations across business functions (non‑IT), including how specific business objectives can be met through process and technology transformation. Ability to analyze a company’s service management functional capabilities, people, process, and technology capabilities, provide leading‑practice recommendations and contribute insights to strategic roadmaps. Ability to lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources. Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs. Drive the creation of sector‑focused offerings aligned with ServiceNow Industry workflows. Ability to create high‑quality deliverables and project artifacts. Qualifications
Bachelor’s degree required (4‑year degree); Master’s degree preferred. Typically, no less than 5‑7 years relevant experience in ServiceNow implementation. Proven architectural leadership in ServiceNow with deep sector experience in financial services (Banking & Capital Markets, Insurance and/or Wealth & Asset Management). ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD). Minimum of 3 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Vulnerability Response. ServiceNow Certified Implementation Specialist – Hardware Asset Management. ServiceNow Certified Implementation Specialist – Discovery. ServiceNow Certified Implementation Specialist – CSM. ServiceNow Certified Implementation Specialist – Service Mapping.
5+ years of Big 4 or equivalent consulting experience. Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization. Experience leading teams and supervising others. A driver’s license valid in the United States. Ability to travel to meet client needs (up to 60%). Preferred Qualifications
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). ServiceNow Certified Implementation Specialist – ITOM, HAM, or SAM. Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower). Performance analytics and reporting experience – certifications are a plus. Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus. What We Offer
Comprehensive compensation and benefits package where you’re rewarded based on performance and recognized for the value you bring to the business. Base salary range in the U.S. is $171,600 to $392,100; the range for the New York City Metro Area, Washington State and California (excluding Sacramento) is $205,900 to $445,700. Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Hybrid model: external client‑serving roles will work together in person 40‑60% of the time over the course of an engagement, project or year. Flexible vacation policy allowing you to decide how much vacation time you need based on your personal circumstances, plus time off for EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence. EY accepts applications for this position on an ongoing basis. For those living in California, please click here for additional information. EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY is committed to providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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Join to apply for the ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Consulting role at EY. Location: Anywhere in the United States. ServiceNow Financial Services Transformation Leader
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. EY helps prestigious businesses worldwide find authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Senior Manager you will play a leading role, providing the competitive edge our clients need to overcome the biggest creative and technical challenges. You will lead ServiceNow Transformation teams in a rapidly growing area of the business. This client‑facing role offers opportunities to motivate and develop teams, establish and maintain client relationships, and grow your consulting, technical and leadership skills. Key Responsibilities
Leading engagement delivery and managing client relationships on a daily basis. Accountable for program/project management, ensuring that all objectives are met. Developing resource plans and budgets for engagements, managing engagement economics effectively. Skills and Attributes for Success
Lead end‑to‑end ServiceNow implementations for financial services clients across ServiceNow applications and product suites, ensuring projects are delivered on time and within budget, enabling both functional and technical excellence. Ability to drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations. Lead and develop strategies for ServiceNow enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures. Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including design, configuration/development, testing and deployment phases. Ability to manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources including offshore resources. Ability to build and foster client relationships and demonstrate the value of EY services. Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts. Provide guidance and industry‑leading practice expertise for ServiceNow service management implementations across business functions (non‑IT), including how specific business objectives can be met through process and technology transformation. Ability to analyze a company’s service management functional capabilities, people, process, and technology capabilities, provide leading‑practice recommendations and contribute insights to strategic roadmaps. Ability to lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources. Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs. Drive the creation of sector‑focused offerings aligned with ServiceNow Industry workflows. Ability to create high‑quality deliverables and project artifacts. Qualifications
Bachelor’s degree required (4‑year degree); Master’s degree preferred. Typically, no less than 5‑7 years relevant experience in ServiceNow implementation. Proven architectural leadership in ServiceNow with deep sector experience in financial services (Banking & Capital Markets, Insurance and/or Wealth & Asset Management). ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD). Minimum of 3 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Vulnerability Response. ServiceNow Certified Implementation Specialist – Hardware Asset Management. ServiceNow Certified Implementation Specialist – Discovery. ServiceNow Certified Implementation Specialist – CSM. ServiceNow Certified Implementation Specialist – Service Mapping.
5+ years of Big 4 or equivalent consulting experience. Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization. Experience leading teams and supervising others. A driver’s license valid in the United States. Ability to travel to meet client needs (up to 60%). Preferred Qualifications
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). ServiceNow Certified Implementation Specialist – ITOM, HAM, or SAM. Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower). Performance analytics and reporting experience – certifications are a plus. Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus. What We Offer
Comprehensive compensation and benefits package where you’re rewarded based on performance and recognized for the value you bring to the business. Base salary range in the U.S. is $171,600 to $392,100; the range for the New York City Metro Area, Washington State and California (excluding Sacramento) is $205,900 to $445,700. Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Hybrid model: external client‑serving roles will work together in person 40‑60% of the time over the course of an engagement, project or year. Flexible vacation policy allowing you to decide how much vacation time you need based on your personal circumstances, plus time off for EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence. EY accepts applications for this position on an ongoing basis. For those living in California, please click here for additional information. EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY is committed to providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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