EY
ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Cons
EY, Troy, New York, United States
ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Consulting-Open Location
Join EY as the ServiceNow Financial Services Transformation Leader – Senior Manager – Tech Consulting. In this role, you will lead ServiceNow Transformation teams in a rapidly growing area of the business, building client relationships and driving technology transformation projects aligned with EY’s strategy.
The Opportunity You will lead ServiceNow Transformation teams in a rapidly growing area. It is a client-facing role where you will showcase your ability to motivate and develop teams, establish and maintain client relationships, and grow your consulting, technical, and leadership skills.
Your Key Responsibilities
Leading engagement delivery and managing client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Developing resource plans and budgets for engagements, managing engagement economics effectively.
Skills and Attributes for Success
Lead end-to-end ServiceNow implementations for financial services clients across ServiceNow applications and product suites, ensuring projects are delivered on time and within budget.
Drive and support sales activities alongside EY pursuit teams—develop proposals, engagement estimates, and participate in sales presentations.
Lead and develop strategies for ServiceNow-enabled transformations, working with senior client executives on business cases, roadmaps, detailed plans, and solution architectures.
Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery.
Manage 2-3 engagements and mentor multi-disciplinary teams of 10+ resources, including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Provide industry-leading practice expertise for ServiceNow service management implementations across non‑IT business functions.
Analyze an organization’s service management capabilities and provide leading‑practice recommendations.
Lead client process design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models—including planning, status reporting, budgets, and risk and issue logs.
Drive creation of sector‑focused offerings aligned with ServiceNow industry workflows.
Create high-quality deliverables and project artifacts.
To qualify for the role you must have
Bachelor’s degree required (4-year degree); Master’s degree preferred.
Typically at least 5‑7 years of relevant ServiceNow implementation experience.
Proven architectural leadership in ServiceNow with deep sector experience in financial services (Banking & Capital Markets, Insurance and/or Wealth & Asset Management).
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 3 additional ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Vulnerability Response.
ServiceNow Certified Implementation Specialist – Hardware Asset Management.
ServiceNow Certified Implementation Specialist – Discovery.
ServiceNow Certified Implementation Specialist – CSM.
ServiceNow Certified Implementation Specialist – Service Mapping.
5+ years of Big‑4 or equivalent consulting experience.
Excellent soft skills—executive communication, adaptability, problem‑solving, teamwork, relationship building, dependability, organization.
Experience leading teams and supervising others.
A valid driver’s license in the United States.
Ability to travel up to 60% to meet client needs.
Ideally, you will also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist in ITOM, HAM, or SAM.
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
Performance analytics and reporting experience—certifications are a plus.
Experience with Employee Center, Legal Service Delivery, and Workplace Service Delivery—certifications are a plus.
What We Look For We are looking for intellectually curious individuals with a genuine passion for innovative solutions, excellent communication and negotiation skills, and the ability to express big ideas to senior leaders who may not have technical backgrounds.
What We Offer You At EY, we develop you with future-focused skills, equip you with world‑class experiences, and empower you in a flexible environment.
Comprehensive compensation and benefits package with a base salary range of $171,600 to $392,100 in the U.S.; $205,900 to $445,700 in key metro areas.
Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Hybrid model—most external client-serving roles work in person 40‑60% of the time.
Flexible vacation policy and time off for EY Paid Holidays and personal–family care.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on‑going basis. For those living in California, please click here for additional information.
EY | Building a better working world EY is building a better working world by creating new value for clients, people, society, and the planet, while building trust in capital markets.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or resign a request for an accommodation, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries, and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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The Opportunity You will lead ServiceNow Transformation teams in a rapidly growing area. It is a client-facing role where you will showcase your ability to motivate and develop teams, establish and maintain client relationships, and grow your consulting, technical, and leadership skills.
Your Key Responsibilities
Leading engagement delivery and managing client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Developing resource plans and budgets for engagements, managing engagement economics effectively.
Skills and Attributes for Success
Lead end-to-end ServiceNow implementations for financial services clients across ServiceNow applications and product suites, ensuring projects are delivered on time and within budget.
Drive and support sales activities alongside EY pursuit teams—develop proposals, engagement estimates, and participate in sales presentations.
Lead and develop strategies for ServiceNow-enabled transformations, working with senior client executives on business cases, roadmaps, detailed plans, and solution architectures.
Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery.
Manage 2-3 engagements and mentor multi-disciplinary teams of 10+ resources, including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Provide industry-leading practice expertise for ServiceNow service management implementations across non‑IT business functions.
Analyze an organization’s service management capabilities and provide leading‑practice recommendations.
Lead client process design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models—including planning, status reporting, budgets, and risk and issue logs.
Drive creation of sector‑focused offerings aligned with ServiceNow industry workflows.
Create high-quality deliverables and project artifacts.
To qualify for the role you must have
Bachelor’s degree required (4-year degree); Master’s degree preferred.
Typically at least 5‑7 years of relevant ServiceNow implementation experience.
Proven architectural leadership in ServiceNow with deep sector experience in financial services (Banking & Capital Markets, Insurance and/or Wealth & Asset Management).
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 3 additional ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Vulnerability Response.
ServiceNow Certified Implementation Specialist – Hardware Asset Management.
ServiceNow Certified Implementation Specialist – Discovery.
ServiceNow Certified Implementation Specialist – CSM.
ServiceNow Certified Implementation Specialist – Service Mapping.
5+ years of Big‑4 or equivalent consulting experience.
Excellent soft skills—executive communication, adaptability, problem‑solving, teamwork, relationship building, dependability, organization.
Experience leading teams and supervising others.
A valid driver’s license in the United States.
Ability to travel up to 60% to meet client needs.
Ideally, you will also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist in ITOM, HAM, or SAM.
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
Performance analytics and reporting experience—certifications are a plus.
Experience with Employee Center, Legal Service Delivery, and Workplace Service Delivery—certifications are a plus.
What We Look For We are looking for intellectually curious individuals with a genuine passion for innovative solutions, excellent communication and negotiation skills, and the ability to express big ideas to senior leaders who may not have technical backgrounds.
What We Offer You At EY, we develop you with future-focused skills, equip you with world‑class experiences, and empower you in a flexible environment.
Comprehensive compensation and benefits package with a base salary range of $171,600 to $392,100 in the U.S.; $205,900 to $445,700 in key metro areas.
Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Hybrid model—most external client-serving roles work in person 40‑60% of the time.
Flexible vacation policy and time off for EY Paid Holidays and personal–family care.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on‑going basis. For those living in California, please click here for additional information.
EY | Building a better working world EY is building a better working world by creating new value for clients, people, society, and the planet, while building trust in capital markets.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or resign a request for an accommodation, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries, and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr