Tommy Bahama
Seasonal Night Auditor (Housing Available), Stonebridge Inn
Tommy Bahama, Snowmass Village, Colorado, us, 81615
Overview
Company Overview
At CoralTree, we serve from the heart – always and in all ways. Whether that’s serving our owners, our team members or our guests, we strive to make a meaningful difference in every interaction. We believe that genuine connection is at the heart of what people value most, so it’s our commitment to bring humanity to everything we do. Ideas are easy. Results are hard. That’s why we create value in every experience – empowering teams, innovating meaningful programming and driving creativity you can measure. It’s about reimagining at the property level – where signature moments take root, where iconic brands are born and where real impact is a result of the experience – and experiences – we deliver. Our team members are the soul of our company, and they embody our company values:
Integrity – Empowerment – Relationships – Performance – Innovation – Balanced Life
Summary The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position is responsible for performing front desk duties, managing guest relations, and conducting nightly financial reconciliations. The ideal candidate will possess strong customer service skills and have a keen attention to detail, ensuring that every guest's experience is exceptional. Please let us know if working a hybrid role as a Front Desk Agent and Night Auditor interests you!
Responsibilities Essential Duties & Responsibilities
Greet and welcome guests upon arrival
Complete and submit checklist to Front Office Manager
Organize and prepare the front desk for next day's arrivals and departures
Ensure proper billing for packages and groups
Assist guests with check-in and check-out, exceeding expectations
Register guests, establish credit, fulfill special requests, and gather accurate information
Communicate guest needs to relevant departments
Complete all guest transactions accurately
Stay updated on property amenities and events
Manage house bank, checks, and cash per policies
Follow procedures for posting charges, cashing checks, and refunds
Communicate professionally via phone, email, and written form
Maintain accurate inventory of supplies
Register guests, verify registration, address, and credit info
Accept payments at registration and check-out
Keep accurate room availability records
Manage key control
Address guest problems and elevate when necessary
Answer and transfer incoming guest calls
Resolve guest issues in absence of manager
Follow proper check-in procedures
Arrange bell/transportation services for guests
Perform PBX and Concierge duties as needed
Maintain knowledge of resort amenities and events
Maintain professional demeanor and attitude
Communicate relevant information to the Front Office team
Report safety issues (broken glass, leaks, etc.) to supervisor
Handle company property and equipment responsibly
Keep front desk and colleague areas clean
Smile and greet every guest especially when they’re in proximity.
Provide quick and efficient service.
Remember guest names and use them often in interactions.
Offer assistance and provide options to guests.
Emphasize creating a positive guest experience and building lasting connections by thanking guests and inviting them back.
Qualifications Requirements
Prior hospitality experience experience preferred
Knowledge of Springer Miller Property management system is highly desirable
Authorized to work in the U.S.
Excellent phone etiquette
Proficient in reading, writing, and speaking English
Strong computer and Microsoft Office skills
Ability to work well under pressure
Accurate in following verbal and written instructions
Detail-oriented
Comfortable in a fast-paced environment
Strong listening and communication skillsProfessional appearance and demeanor
Team player
Flexible schedule (evenings, weekends, holidays)
Ability to interact effectively with guests and colleagues
Conflict resolution skills
Passion for creating exceptional guest experiences
Be Cultural Ambassadors who embody our company values both at work and in their personal lives.
Be truly passionate about providing exceptional and genuine guest service and enjoy assisting others.
Have an entrepreneurial spirit and thrive in an environment that embraces growth and change.
Have a naturally helpful and solution-focused attitude.
Compensation $20.00-$23.00 an hour
Benefits As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:
Room discounts for all team members, as well as for their friends and family immediately upon hire.
A ski pass or wellness bonus is available during the winter season.
Discounted bus passes for local commuters.
Employee Assistance Program
Pet insurance
This position will be posted until January 30, 2026, unless filled prior to that date.
#J-18808-Ljbffr
At CoralTree, we serve from the heart – always and in all ways. Whether that’s serving our owners, our team members or our guests, we strive to make a meaningful difference in every interaction. We believe that genuine connection is at the heart of what people value most, so it’s our commitment to bring humanity to everything we do. Ideas are easy. Results are hard. That’s why we create value in every experience – empowering teams, innovating meaningful programming and driving creativity you can measure. It’s about reimagining at the property level – where signature moments take root, where iconic brands are born and where real impact is a result of the experience – and experiences – we deliver. Our team members are the soul of our company, and they embody our company values:
Integrity – Empowerment – Relationships – Performance – Innovation – Balanced Life
Summary The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position is responsible for performing front desk duties, managing guest relations, and conducting nightly financial reconciliations. The ideal candidate will possess strong customer service skills and have a keen attention to detail, ensuring that every guest's experience is exceptional. Please let us know if working a hybrid role as a Front Desk Agent and Night Auditor interests you!
Responsibilities Essential Duties & Responsibilities
Greet and welcome guests upon arrival
Complete and submit checklist to Front Office Manager
Organize and prepare the front desk for next day's arrivals and departures
Ensure proper billing for packages and groups
Assist guests with check-in and check-out, exceeding expectations
Register guests, establish credit, fulfill special requests, and gather accurate information
Communicate guest needs to relevant departments
Complete all guest transactions accurately
Stay updated on property amenities and events
Manage house bank, checks, and cash per policies
Follow procedures for posting charges, cashing checks, and refunds
Communicate professionally via phone, email, and written form
Maintain accurate inventory of supplies
Register guests, verify registration, address, and credit info
Accept payments at registration and check-out
Keep accurate room availability records
Manage key control
Address guest problems and elevate when necessary
Answer and transfer incoming guest calls
Resolve guest issues in absence of manager
Follow proper check-in procedures
Arrange bell/transportation services for guests
Perform PBX and Concierge duties as needed
Maintain knowledge of resort amenities and events
Maintain professional demeanor and attitude
Communicate relevant information to the Front Office team
Report safety issues (broken glass, leaks, etc.) to supervisor
Handle company property and equipment responsibly
Keep front desk and colleague areas clean
Smile and greet every guest especially when they’re in proximity.
Provide quick and efficient service.
Remember guest names and use them often in interactions.
Offer assistance and provide options to guests.
Emphasize creating a positive guest experience and building lasting connections by thanking guests and inviting them back.
Qualifications Requirements
Prior hospitality experience experience preferred
Knowledge of Springer Miller Property management system is highly desirable
Authorized to work in the U.S.
Excellent phone etiquette
Proficient in reading, writing, and speaking English
Strong computer and Microsoft Office skills
Ability to work well under pressure
Accurate in following verbal and written instructions
Detail-oriented
Comfortable in a fast-paced environment
Strong listening and communication skillsProfessional appearance and demeanor
Team player
Flexible schedule (evenings, weekends, holidays)
Ability to interact effectively with guests and colleagues
Conflict resolution skills
Passion for creating exceptional guest experiences
Be Cultural Ambassadors who embody our company values both at work and in their personal lives.
Be truly passionate about providing exceptional and genuine guest service and enjoy assisting others.
Have an entrepreneurial spirit and thrive in an environment that embraces growth and change.
Have a naturally helpful and solution-focused attitude.
Compensation $20.00-$23.00 an hour
Benefits As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:
Room discounts for all team members, as well as for their friends and family immediately upon hire.
A ski pass or wellness bonus is available during the winter season.
Discounted bus passes for local commuters.
Employee Assistance Program
Pet insurance
This position will be posted until January 30, 2026, unless filled prior to that date.
#J-18808-Ljbffr