Seacoast National Bank
Debit Card EFT Payments Specialist (Temporary)
Seacoast National Bank, Jacksonville, Florida, United States, 32290
This is a temporary employment opportunity.
Preferred office location is Stuart, FL however will consider other Seacoast office locations within Florida.
Job Summary
The Debit Card Operations Payments Specialist is responsible for the daily operational functions of debit cards, ATM, external transfers, Bill Payment and Zelle. In addition, the Debit Card Operations Payments Specialist provides guidance and support to the branch staff in resolving client disputes. Essential Duties and Responsibilities
Serve as subject matter expert for the Bank's debit card program and all the auxiliary systems: Data Navigator; Falcon; Card Management Services (CMSe); Customer Service Tool (Zelle and Bill Pay); FIRE Reporting and TRIPS (Reg E and other claims). Be a source for internal and external member problem solution. Identify fraud trends and variances in daily processing and work with FIS on creating new alerts. Completes timely execution of Reg E claims. Assist teammates in research and completion of tasks. Provide ongoing training to other stakeholders and team members of the bank. Daily balancing of the Bank's networks and surcharge networks (NYCE, Visa & EFT). Performs other duties and responsibilities as required or assigned by manager. Supports management in executing Business Continuity Plan. Adheres to Seacoast Bank's code of conduct. Education and/or Experience
3+ years Banking experience; or a combination of education and experience. PC proficient, including MS Word and MS Excel. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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The Debit Card Operations Payments Specialist is responsible for the daily operational functions of debit cards, ATM, external transfers, Bill Payment and Zelle. In addition, the Debit Card Operations Payments Specialist provides guidance and support to the branch staff in resolving client disputes. Essential Duties and Responsibilities
Serve as subject matter expert for the Bank's debit card program and all the auxiliary systems: Data Navigator; Falcon; Card Management Services (CMSe); Customer Service Tool (Zelle and Bill Pay); FIRE Reporting and TRIPS (Reg E and other claims). Be a source for internal and external member problem solution. Identify fraud trends and variances in daily processing and work with FIS on creating new alerts. Completes timely execution of Reg E claims. Assist teammates in research and completion of tasks. Provide ongoing training to other stakeholders and team members of the bank. Daily balancing of the Bank's networks and surcharge networks (NYCE, Visa & EFT). Performs other duties and responsibilities as required or assigned by manager. Supports management in executing Business Continuity Plan. Adheres to Seacoast Bank's code of conduct. Education and/or Experience
3+ years Banking experience; or a combination of education and experience. PC proficient, including MS Word and MS Excel. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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