Williamsburg Learning
About Williamsburg Learning
At Williamsburg Learning (WL), we aim to prepare promising students for meaningful lives as principled leaders. We partner with schools like Williamsburg Academy, Leadership Academy of Utah, and Williamsburg Academy of Colorado to deliver transformational learning experiences that spark curiosity, growth, and purpose.
We live by our values—Growth, Right Action, and a Culture of Belonging. Work should be meaningful and fun. team is authentic, connected, and committed to doing the right thing for each other and the students we serve.
To support our people, WL offers 100% paid health premiums for full‑time employees (75% for families), a 100% 401(k) match up to 4%, PTO, plus many more perks!
Position Summary Acts as a frontline contact for Williamsburg Learning, providing service to students and families through phone, email, chat, and social media. Advises new, returning, and prospective clients on educational options, registration, billing, and tech support—serving as a guide and problem solver.
Essential Duties (Top 5 Roles)
Manage Customer Requests and Issues
Handle inquiries via phone, email, chat, and social media
Respond promptly and accurately
Support class transfers, drop requests, and transcript needs
Provide basic tech support (SIS, Canvas access)
General Academic Advisor
Provide Tier‑1 support on website content, academic/billing policies, registration, and curriculum
Advise returning students and families on course selection
Guide customers through system setup and updates
Be familiar with policies to redirect customers to appropriate team members when needed
Tier 1 Enrollment Consultation Triage
Answer general questions about curriculum and services
Redirect sales‑related inquiries to appropriate teams using the current triage process
Accurately log CST support requests for group analysis
Utilize email, phone, and Zoom tools to support customers
Escalate as needed to CST Lead
Continuous Improvement: research answers when not readily known, stay updated on educational programs and internal offerings, maintain knowledge of WL products and services, assist other teams, strive for complete customer satisfaction, suggest improvements
Billing: take payments and/or set up payment plans, remove late and denied payment fees when appropriate, assign tasks to Billing Department as needed for items that fall outside the scope of CST
Minimum Qualifications
One (1) to two (2) years of customer service experience
Sales‑type experience or volunteer work
Strong written and verbal communication skills
Associate of Arts degree or higher education preferred
Certification in sales tools and techniques preferred
Infusionsoft, HubSpot, or similar CRM software systems preferred
Previous work in a K‑5 school customer support team or a similar environment preferred
Benefits After meeting the eligibility requirements, benefits are available, including Health, 401(k) Retirement, Paid Holidays, and Paid Time Off.
Salary Range
$18–$20 per hour
30 to 40 hours per week
Equal Opportunity Employer Williamsburg Learning is an Equal Opportunity Employer.
#J-18808-Ljbffr
We live by our values—Growth, Right Action, and a Culture of Belonging. Work should be meaningful and fun. team is authentic, connected, and committed to doing the right thing for each other and the students we serve.
To support our people, WL offers 100% paid health premiums for full‑time employees (75% for families), a 100% 401(k) match up to 4%, PTO, plus many more perks!
Position Summary Acts as a frontline contact for Williamsburg Learning, providing service to students and families through phone, email, chat, and social media. Advises new, returning, and prospective clients on educational options, registration, billing, and tech support—serving as a guide and problem solver.
Essential Duties (Top 5 Roles)
Manage Customer Requests and Issues
Handle inquiries via phone, email, chat, and social media
Respond promptly and accurately
Support class transfers, drop requests, and transcript needs
Provide basic tech support (SIS, Canvas access)
General Academic Advisor
Provide Tier‑1 support on website content, academic/billing policies, registration, and curriculum
Advise returning students and families on course selection
Guide customers through system setup and updates
Be familiar with policies to redirect customers to appropriate team members when needed
Tier 1 Enrollment Consultation Triage
Answer general questions about curriculum and services
Redirect sales‑related inquiries to appropriate teams using the current triage process
Accurately log CST support requests for group analysis
Utilize email, phone, and Zoom tools to support customers
Escalate as needed to CST Lead
Continuous Improvement: research answers when not readily known, stay updated on educational programs and internal offerings, maintain knowledge of WL products and services, assist other teams, strive for complete customer satisfaction, suggest improvements
Billing: take payments and/or set up payment plans, remove late and denied payment fees when appropriate, assign tasks to Billing Department as needed for items that fall outside the scope of CST
Minimum Qualifications
One (1) to two (2) years of customer service experience
Sales‑type experience or volunteer work
Strong written and verbal communication skills
Associate of Arts degree or higher education preferred
Certification in sales tools and techniques preferred
Infusionsoft, HubSpot, or similar CRM software systems preferred
Previous work in a K‑5 school customer support team or a similar environment preferred
Benefits After meeting the eligibility requirements, benefits are available, including Health, 401(k) Retirement, Paid Holidays, and Paid Time Off.
Salary Range
$18–$20 per hour
30 to 40 hours per week
Equal Opportunity Employer Williamsburg Learning is an Equal Opportunity Employer.
#J-18808-Ljbffr