The Salvation Army USA Central Territory
Withdrawal Management Support Specialist II (HLC)
The Salvation Army USA Central Territory, Indianapolis, Indiana, us, 46262
Job Description
As the Support Specialist II you will conduct urine specimen collections and process them according to facility policy. Maintain the Urine Drug Screen Room and ensure proper materials are available for screenings. Keep clients accountable with facility policies and expectations. Provide basic monitoring of clients' physical/medical status. Provide a caring and safe environment for each client. Teach educational classes as scheduled. Assist the medical staff on duty. Monitor clients' progress toward goals and properly document client status in the electronic medical record system while ensuring that the mission of The Salvation Army is effectively carried out.
What You Will Do:
Collect and prepare urine specimen samples for testing. Pack and ship urine specimens to the proper testing facility in a timely manner.
Observe urine specimen screens for clients in treatment programs by following the appropriate procedures. Ensure that all DCS clients have urine specimen collections appropriately collected per contractual obligations.
Manage day‑to‑day operations of the Urine Drug Screen Room including cleanliness, organization of materials, disclosure of client information, and ordering supplies. Resolve and document any problem specimens and/or materials.
Collaborate with departments for training on the urine specimen collection process.
Maintain proper records of urine specimen collections and upload appropriate documentation in our EMR system.
Conduct Breathalyzer screening and appropriately document outcomes.
Oversee and monitor morning reflections if this occurs during shift to assure optimum outcomes.
Perform searches of clients' property when necessary or directed.
Complete hourly bed checks to ensure clients remain in their assigned rooms as well as medically stable.
Provide support, encouragement, and compassion to clients as they work toward achieving their goals. Provide guidance while expecting client self‑responsibility.
Assist to ensure that living areas are always meeting facility standards.
Assist in the admission and discharge process, which includes preparing the room for admission or discharge, changing linens and wiping mattress and pillows with viro‑check after each client has been discharged, making beds and preparing rooms for admissions, and assisting Security Monitors in the Welcome Center.
Accurately prepare, pass, check, observe, supervise, and record all medications taken.
Provide needed documentation regarding accomplishment of treatment goals as directed by Case Manager and/or Counselor.
Facilitate a comprehensive transfer of information from one shift to the next.
Attend clinical staff meetings, monthly in‑service meetings, department staff meetings and others as directed.
In accordance with the CFR‑42 Federal Law and The Salvation Army policies and procedures, always maintain client confidentiality.
Accompany clients to meals, medication, and/or activity times.
Other tasks as assigned by leadership.
Minimum Qualifications Education High School Diploma required. Registered/Certified Medical Assistant certification required within 90 days of employment.
Background Checks Position requires a background check to be completed, and all background check results will be reviewed.
Experience Experience in a social service setting providing services to persons in crisis, homeless persons, domestic violence, or mental health preferred.
Certifications Must have a valid driver's license and maintain The Salvation Army Driver's qualification standard; must complete Safe From Harm training within the first 90 days of employment. ICCADA certification a plus but not required.
Skills/Abilities
Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele.
Computer proficiency with Microsoft products and ability to learn electronic reporting systems.
Supervisory Responsibility None
Physical Requirements
Good speaking, hearing and vision ability, and excellent manual dexterity.
Lifting, pulling, and pushing of materials up to 25 pounds.
May require bending, squatting, walking.
May require standing for extended periods.
Travel May require some travel.
Working Conditions Work is performed in a typical office environment; may require some weekend and evening work.
Equal Opportunity Employment The Salvation Army is an equal opportunity employer. Candidates who are back‑to‑work, U.S. Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply. All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee to undermine its religious mission.
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job‑related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
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What You Will Do:
Collect and prepare urine specimen samples for testing. Pack and ship urine specimens to the proper testing facility in a timely manner.
Observe urine specimen screens for clients in treatment programs by following the appropriate procedures. Ensure that all DCS clients have urine specimen collections appropriately collected per contractual obligations.
Manage day‑to‑day operations of the Urine Drug Screen Room including cleanliness, organization of materials, disclosure of client information, and ordering supplies. Resolve and document any problem specimens and/or materials.
Collaborate with departments for training on the urine specimen collection process.
Maintain proper records of urine specimen collections and upload appropriate documentation in our EMR system.
Conduct Breathalyzer screening and appropriately document outcomes.
Oversee and monitor morning reflections if this occurs during shift to assure optimum outcomes.
Perform searches of clients' property when necessary or directed.
Complete hourly bed checks to ensure clients remain in their assigned rooms as well as medically stable.
Provide support, encouragement, and compassion to clients as they work toward achieving their goals. Provide guidance while expecting client self‑responsibility.
Assist to ensure that living areas are always meeting facility standards.
Assist in the admission and discharge process, which includes preparing the room for admission or discharge, changing linens and wiping mattress and pillows with viro‑check after each client has been discharged, making beds and preparing rooms for admissions, and assisting Security Monitors in the Welcome Center.
Accurately prepare, pass, check, observe, supervise, and record all medications taken.
Provide needed documentation regarding accomplishment of treatment goals as directed by Case Manager and/or Counselor.
Facilitate a comprehensive transfer of information from one shift to the next.
Attend clinical staff meetings, monthly in‑service meetings, department staff meetings and others as directed.
In accordance with the CFR‑42 Federal Law and The Salvation Army policies and procedures, always maintain client confidentiality.
Accompany clients to meals, medication, and/or activity times.
Other tasks as assigned by leadership.
Minimum Qualifications Education High School Diploma required. Registered/Certified Medical Assistant certification required within 90 days of employment.
Background Checks Position requires a background check to be completed, and all background check results will be reviewed.
Experience Experience in a social service setting providing services to persons in crisis, homeless persons, domestic violence, or mental health preferred.
Certifications Must have a valid driver's license and maintain The Salvation Army Driver's qualification standard; must complete Safe From Harm training within the first 90 days of employment. ICCADA certification a plus but not required.
Skills/Abilities
Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele.
Computer proficiency with Microsoft products and ability to learn electronic reporting systems.
Supervisory Responsibility None
Physical Requirements
Good speaking, hearing and vision ability, and excellent manual dexterity.
Lifting, pulling, and pushing of materials up to 25 pounds.
May require bending, squatting, walking.
May require standing for extended periods.
Travel May require some travel.
Working Conditions Work is performed in a typical office environment; may require some weekend and evening work.
Equal Opportunity Employment The Salvation Army is an equal opportunity employer. Candidates who are back‑to‑work, U.S. Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply. All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee to undermine its religious mission.
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job‑related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
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