PSJ Dental Care
Dental Patient Care Coordinator / Front Office
PSJ Dental Care, Florida, New York, United States
Dental Patient Care Coordinator / Front Office
Cocoa, FL - Full-Time - Non-Exempt - $16 – $20 per hour (based on experience)
About Our Dental Practice We are a patient-centered dental practice in Cocoa, FL focused on delivering high-quality care in a welcoming, professional environment. We are seeking an experienced Dental Patient Care Coordinator to join our front office team and serve as the first point of contact for our patients.
This role is ideal for someone who enjoys patient interaction, scheduling, insurance coordination, and keeping a busy dental office running smoothly.
Position Overview The Dental Patient Care Coordinator is responsible for front office operations including patient check-in/check-out, scheduling, insurance verification, payment collection, records management, and patient communication. This position plays a critical role in creating a positive patient experience and supporting the clinical team.
Key Responsibilities Patient Experience & Front Office
Greet and welcome patients warmly and professionally
Serve as the “first voice on the phone” and answer calls with excellent etiquette
Check patients in and out; collect co-payments and post payments
Maintain a friendly, calm demeanor in a fast-paced environment
Keep reception area organized, tidy, and stocked
Prepare and send new patient letters, thank-you cards, and correspondence
Scheduling & Patient Flow
Schedule, confirm, and manage patient appointments
Confirm all unconfirmed appointments at least 48 hours in advance
Coordinate patient flow with assistants and providers
Optimize schedules to support production and hygiene goals
Manage ASAP / short-call lists
Follow up on same-day no-shows and cancellations
Ensure next appointments are scheduled before patients leave
New Patient, Recall & Reactivation
Complete new patient intake and welcome process
Verify insurance for upcoming appointments (next day and 2 days out)
Manage recall and reactivation of overdue or inactive patients
Contact patients to fill hygiene schedules and open time
Track new patient referrals and communication
Records & Insurance Support
Maintain accurate patient demographic and insurance information
Scan and upload documentation and x-rays into electronic charts
Route x-rays to doctors for review
Assist with insurance claims, questions, and follow-ups as needed
Ensure HIPAA and medical history forms are completed and updated
Office Operations
Open and close the front office following office protocol
Check voicemails and emails throughout the day
Back up computer systems as required
Notify Practice Administrator of equipment or supply needs
Maintain accurate documentation of patient communications
Qualifications
High school diploma or equivalent
Minimum 1 year of experience in a dental front office or similar healthcare role (required)
Previous experience as a Dental Assistant is a plus.
Strong communication and customer service skills
Organized, detail-oriented, and able to multitask
Ability to work independently and as part of a team
Professional, punctual, and reliable
Comfortable with computers, email, and dental software (Eaglesoft)
Knowledge of dental terminology and insurance preferred
Physical & Work Environment Requirements
Ability to sit, stand, walk, bend, and stoop throughout the day
Ability to remain calm and professional in a busy environment
Compensation
$16 – $20 per hour, based on experience
Full-time, stable position
Paid time off
Supportive team environment
Opportunity to grow within the practice
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About Our Dental Practice We are a patient-centered dental practice in Cocoa, FL focused on delivering high-quality care in a welcoming, professional environment. We are seeking an experienced Dental Patient Care Coordinator to join our front office team and serve as the first point of contact for our patients.
This role is ideal for someone who enjoys patient interaction, scheduling, insurance coordination, and keeping a busy dental office running smoothly.
Position Overview The Dental Patient Care Coordinator is responsible for front office operations including patient check-in/check-out, scheduling, insurance verification, payment collection, records management, and patient communication. This position plays a critical role in creating a positive patient experience and supporting the clinical team.
Key Responsibilities Patient Experience & Front Office
Greet and welcome patients warmly and professionally
Serve as the “first voice on the phone” and answer calls with excellent etiquette
Check patients in and out; collect co-payments and post payments
Maintain a friendly, calm demeanor in a fast-paced environment
Keep reception area organized, tidy, and stocked
Prepare and send new patient letters, thank-you cards, and correspondence
Scheduling & Patient Flow
Schedule, confirm, and manage patient appointments
Confirm all unconfirmed appointments at least 48 hours in advance
Coordinate patient flow with assistants and providers
Optimize schedules to support production and hygiene goals
Manage ASAP / short-call lists
Follow up on same-day no-shows and cancellations
Ensure next appointments are scheduled before patients leave
New Patient, Recall & Reactivation
Complete new patient intake and welcome process
Verify insurance for upcoming appointments (next day and 2 days out)
Manage recall and reactivation of overdue or inactive patients
Contact patients to fill hygiene schedules and open time
Track new patient referrals and communication
Records & Insurance Support
Maintain accurate patient demographic and insurance information
Scan and upload documentation and x-rays into electronic charts
Route x-rays to doctors for review
Assist with insurance claims, questions, and follow-ups as needed
Ensure HIPAA and medical history forms are completed and updated
Office Operations
Open and close the front office following office protocol
Check voicemails and emails throughout the day
Back up computer systems as required
Notify Practice Administrator of equipment or supply needs
Maintain accurate documentation of patient communications
Qualifications
High school diploma or equivalent
Minimum 1 year of experience in a dental front office or similar healthcare role (required)
Previous experience as a Dental Assistant is a plus.
Strong communication and customer service skills
Organized, detail-oriented, and able to multitask
Ability to work independently and as part of a team
Professional, punctual, and reliable
Comfortable with computers, email, and dental software (Eaglesoft)
Knowledge of dental terminology and insurance preferred
Physical & Work Environment Requirements
Ability to sit, stand, walk, bend, and stoop throughout the day
Ability to remain calm and professional in a busy environment
Compensation
$16 – $20 per hour, based on experience
Full-time, stable position
Paid time off
Supportive team environment
Opportunity to grow within the practice
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