Upstart
Employer Industry:
Fintech and Consumer Lending
Why consider this job opportunity
Salary up to $105,000
Opportunity for career advancement and growth within the organization
Work remotely anywhere in the United States
Comprehensive benefits package including medical, dental, and vision coverage
Supportive parental and family care leave programs
Engaging company culture with social activities and team events
What to Expect (Job Responsibilities)
Lead and manage daily operations of the Disputes team, supporting a group of 10 specialists
Oversee and streamline workflows for credit disputes to meet internal and regulatory SLAs
Implement process improvements to increase operational efficiency and accuracy
Collaborate cross-functionally with Compliance, Legal, and Customer Operations teams
Monitor quality assurance metrics and provide coaching and feedback to team members
What is Required (Qualifications)
Bachelor’s degree in Business, Finance, Operations Management, or a related field, or equivalent practical experience
4+ years of experience in operations, credit disputes, or consumer lending environments
Minimum of 4 years experience in an operations management role, including 2 years managing a dispute and fraud operations team
Strong understanding of Fair Credit Reporting Act (FCRA) and identity theft claim handling requirements
Proven track record of meeting SLAs and driving performance through metrics and process improvement
How to Stand Out (Preferred Qualifications)
Experience working in fintech, banking, or a credit reporting environment
Skilled in process optimization, workflow automation, and root cause analysis
Knowledge of credit reporting systems and dispute management tools
Excellent written and verbal communication skills with the ability to convey complex information clearly
Demonstrated ability to lead through change and foster a culture of accountability and continuous improvement
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Fintech and Consumer Lending
Why consider this job opportunity
Salary up to $105,000
Opportunity for career advancement and growth within the organization
Work remotely anywhere in the United States
Comprehensive benefits package including medical, dental, and vision coverage
Supportive parental and family care leave programs
Engaging company culture with social activities and team events
What to Expect (Job Responsibilities)
Lead and manage daily operations of the Disputes team, supporting a group of 10 specialists
Oversee and streamline workflows for credit disputes to meet internal and regulatory SLAs
Implement process improvements to increase operational efficiency and accuracy
Collaborate cross-functionally with Compliance, Legal, and Customer Operations teams
Monitor quality assurance metrics and provide coaching and feedback to team members
What is Required (Qualifications)
Bachelor’s degree in Business, Finance, Operations Management, or a related field, or equivalent practical experience
4+ years of experience in operations, credit disputes, or consumer lending environments
Minimum of 4 years experience in an operations management role, including 2 years managing a dispute and fraud operations team
Strong understanding of Fair Credit Reporting Act (FCRA) and identity theft claim handling requirements
Proven track record of meeting SLAs and driving performance through metrics and process improvement
How to Stand Out (Preferred Qualifications)
Experience working in fintech, banking, or a credit reporting environment
Skilled in process optimization, workflow automation, and root cause analysis
Knowledge of credit reporting systems and dispute management tools
Excellent written and verbal communication skills with the ability to convey complex information clearly
Demonstrated ability to lead through change and foster a culture of accountability and continuous improvement
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr