Circet USA
Claims Specialist 3- Staffing
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Circet USA
Company Overview Circet USA is the leading provider of Network Services in North America. We specialize in engineering and construction services, delivering comprehensive solutions across Inside Plant, Outside Plant, and Wireless networks to meet the evolving infrastructure needs of our customers. With nearly 50 years of industry experience, we work with major telecom service providers, MSOs, cloud service providers, and utilities. At Circet USA, you’ll have the opportunity to make an impact by helping to create customized solutions that address our clients' unique challenges. If you’re passionate about innovation and thrive in a dynamic environment, we’d love to hear from you.
Benefits
Medical, Dental, and Vision insurance
Digital Health & Wellness Support
Critical Illness, Accident, & Hospital Insurance
Short‑term & Long‑term disability
Group term & Voluntary life insurance
Flexible Spending and Health Savings Accounts
Paid Time Off & 401K
Company Discount Website
Job Summary and Responsibilities We are seeking a highly skilled and experienced Claims Specialist 3 to fulfill a staff augmentation role with Circet USA’s customer. The primary objective of the Claims Specialist is to support the Product Safety/Product Liability Department with operational activities, including direct claim handling, customer contact & admin support, and overall claims management. The goal of the Claims Specialist is to support the Product Safety Team by handling claims with professionalism, care, and urgency, ensuring claims are reported and handled in a timely manner. The person in this position is expected to maintain effective and timely communication with key customers, claims adjusters, stakeholders, and leaders within the department, team, and cross‑department when applicable.
Collaborate with team members in the Product Safety department, PL Insurance Carrier, outside law firm and third‑party administrators.
Generate daily/weekly/monthly reports with analysis and recommendations.
Manage 4‑7 ongoing and ad‑hoc projects that may include KPIs and metrics.
Ensure that all projects have required documentation as they move through the project tollgates.
Communicate to Product Liability leadership on project status and escalation/decision points.
Work cross‑functionally with HQ teams in Korea (occasional evening conference call) and SEA operations to manage all possible risks.
Pending claim management, KPI & TAT management – claim registration to closure.
Product verification.
Liability assessment by reviewing diagnosis results.
Reporting on high‑profile claims to leadership.
Qualifications
Bachelor’s Degree (or equivalent experience)
3‑5 years of hands‑on claims management & customer care experience
Expertise in MS, Excel, and PPT
Proven capability to analyze data and develop a course of action
Proven ability to prioritize and manage multiple projects, meet deadlines and drive to resolution
Process, procedure, strategic planning, and project development experience
Experience working with and influencing cross‑functional teams
Experience within the insurance and/or home appliance industry a plus
Experience with product development or testing a plus
Experience working in a complex and wide organization and department
Claims Adjuster License a plus
Takes project ownership and possesses leadership qualities with an entrepreneurial approach
Circet USA is an Equal Opportunity Employer - Veteran/Disabled. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Finance and Sales
Industries
Telecommunications
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at
Circet USA
Company Overview Circet USA is the leading provider of Network Services in North America. We specialize in engineering and construction services, delivering comprehensive solutions across Inside Plant, Outside Plant, and Wireless networks to meet the evolving infrastructure needs of our customers. With nearly 50 years of industry experience, we work with major telecom service providers, MSOs, cloud service providers, and utilities. At Circet USA, you’ll have the opportunity to make an impact by helping to create customized solutions that address our clients' unique challenges. If you’re passionate about innovation and thrive in a dynamic environment, we’d love to hear from you.
Benefits
Medical, Dental, and Vision insurance
Digital Health & Wellness Support
Critical Illness, Accident, & Hospital Insurance
Short‑term & Long‑term disability
Group term & Voluntary life insurance
Flexible Spending and Health Savings Accounts
Paid Time Off & 401K
Company Discount Website
Job Summary and Responsibilities We are seeking a highly skilled and experienced Claims Specialist 3 to fulfill a staff augmentation role with Circet USA’s customer. The primary objective of the Claims Specialist is to support the Product Safety/Product Liability Department with operational activities, including direct claim handling, customer contact & admin support, and overall claims management. The goal of the Claims Specialist is to support the Product Safety Team by handling claims with professionalism, care, and urgency, ensuring claims are reported and handled in a timely manner. The person in this position is expected to maintain effective and timely communication with key customers, claims adjusters, stakeholders, and leaders within the department, team, and cross‑department when applicable.
Collaborate with team members in the Product Safety department, PL Insurance Carrier, outside law firm and third‑party administrators.
Generate daily/weekly/monthly reports with analysis and recommendations.
Manage 4‑7 ongoing and ad‑hoc projects that may include KPIs and metrics.
Ensure that all projects have required documentation as they move through the project tollgates.
Communicate to Product Liability leadership on project status and escalation/decision points.
Work cross‑functionally with HQ teams in Korea (occasional evening conference call) and SEA operations to manage all possible risks.
Pending claim management, KPI & TAT management – claim registration to closure.
Product verification.
Liability assessment by reviewing diagnosis results.
Reporting on high‑profile claims to leadership.
Qualifications
Bachelor’s Degree (or equivalent experience)
3‑5 years of hands‑on claims management & customer care experience
Expertise in MS, Excel, and PPT
Proven capability to analyze data and develop a course of action
Proven ability to prioritize and manage multiple projects, meet deadlines and drive to resolution
Process, procedure, strategic planning, and project development experience
Experience working with and influencing cross‑functional teams
Experience within the insurance and/or home appliance industry a plus
Experience with product development or testing a plus
Experience working in a complex and wide organization and department
Claims Adjuster License a plus
Takes project ownership and possesses leadership qualities with an entrepreneurial approach
Circet USA is an Equal Opportunity Employer - Veteran/Disabled. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Finance and Sales
Industries
Telecommunications
#J-18808-Ljbffr