Raines Company
Night Auditor
Join to apply for the
Night Auditor
role at
Raines Company .
The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day.
Established in 1988 as a family‑owned business, Raines has grown into a fully integrated development, management, and investment company that operates leading hotel brands and boutique hotels. The company maintains a family‑oriented culture that values relationships with associates, partners, and communities.
We offer comprehensive Medical/Dental/Vision benefits, 401(k), generous PTO, and a winning culture that rewards employees with opportunities for advancement.
Essential Job Functions
Maintain a friendly, professional, cheerful, and courteous demeanor at all times.
Accurately answer inquiries from potential guests and accept hotel reservations.
Consistently resolve guest problems and complaints efficiently with a sense of urgency.
Respond to telephone and in‑person inquiries regarding reservations, hotel information, and guest concerns in a timely fashion.
Use suggestive selling techniques to sell room nights, increase occupancy, and revenue.
Resolve customer issues, complaints, and problems quickly to maintain high satisfaction.
Allocate rooms to expected arrivals after checking guest preferences and special requests.
Ensure phone calls, wake‑up calls, and messages for guests are handled promptly and professionally.
Cross‑check all billing instructions to ensure they are correctly updated.
Handle group arrivals and pre‑register each guest.
Ensure payments are made or on file for each guest and that billing is routed for groups correctly.
Complete cash transactions and maintain full responsibility for personal bank.
Ensure the front‑desk log is read and updated.
Ensure safety by following guest check‑in and security procedures and reporting suspicious activity to security, manager, or MOD.
Balance accounts from the day shift.
Check that all payment methods are up to date and correspond to the rooms on file.
Post transactions from outlets to appropriate rooms or ledger accounts.
Verify that all end‑of‑day work has been performed.
Ensure that M3 is balanced and any out‑of‑balance issues are reported to the immediate supervisor before rolling the day.
Enter room cleans in Hotel Effectiveness.
Attend meetings as required.
Experience and Education
Experience in customer service, forward‑facing, or other guest‑related positions.
Prior experience in the hospitality industry as a front‑desk agent or night auditor preferred.
Experience with brand or property specific PMS (e.g., Quore), PBX, and other hotel‑related systems.
Proficiency in Microsoft 365 or similar computer applications.
Minimum high‑school diploma, GED, or equivalent.
Associate’s degree in Business Administration, Hospitality, or related major preferred.
Raines is proud to be an Equal Opportunity Employer
We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre‑employment background check required.
EEO/D/V.
Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.
Seniority level:
Entry level
Employment type:
Part‑time
Job function:
Management and Manufacturing
Industries:
Hospitality
#J-18808-Ljbffr
Night Auditor
role at
Raines Company .
The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day.
Established in 1988 as a family‑owned business, Raines has grown into a fully integrated development, management, and investment company that operates leading hotel brands and boutique hotels. The company maintains a family‑oriented culture that values relationships with associates, partners, and communities.
We offer comprehensive Medical/Dental/Vision benefits, 401(k), generous PTO, and a winning culture that rewards employees with opportunities for advancement.
Essential Job Functions
Maintain a friendly, professional, cheerful, and courteous demeanor at all times.
Accurately answer inquiries from potential guests and accept hotel reservations.
Consistently resolve guest problems and complaints efficiently with a sense of urgency.
Respond to telephone and in‑person inquiries regarding reservations, hotel information, and guest concerns in a timely fashion.
Use suggestive selling techniques to sell room nights, increase occupancy, and revenue.
Resolve customer issues, complaints, and problems quickly to maintain high satisfaction.
Allocate rooms to expected arrivals after checking guest preferences and special requests.
Ensure phone calls, wake‑up calls, and messages for guests are handled promptly and professionally.
Cross‑check all billing instructions to ensure they are correctly updated.
Handle group arrivals and pre‑register each guest.
Ensure payments are made or on file for each guest and that billing is routed for groups correctly.
Complete cash transactions and maintain full responsibility for personal bank.
Ensure the front‑desk log is read and updated.
Ensure safety by following guest check‑in and security procedures and reporting suspicious activity to security, manager, or MOD.
Balance accounts from the day shift.
Check that all payment methods are up to date and correspond to the rooms on file.
Post transactions from outlets to appropriate rooms or ledger accounts.
Verify that all end‑of‑day work has been performed.
Ensure that M3 is balanced and any out‑of‑balance issues are reported to the immediate supervisor before rolling the day.
Enter room cleans in Hotel Effectiveness.
Attend meetings as required.
Experience and Education
Experience in customer service, forward‑facing, or other guest‑related positions.
Prior experience in the hospitality industry as a front‑desk agent or night auditor preferred.
Experience with brand or property specific PMS (e.g., Quore), PBX, and other hotel‑related systems.
Proficiency in Microsoft 365 or similar computer applications.
Minimum high‑school diploma, GED, or equivalent.
Associate’s degree in Business Administration, Hospitality, or related major preferred.
Raines is proud to be an Equal Opportunity Employer
We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre‑employment background check required.
EEO/D/V.
Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.
Seniority level:
Entry level
Employment type:
Part‑time
Job function:
Management and Manufacturing
Industries:
Hospitality
#J-18808-Ljbffr