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Zurich North America

General Liability Claims Specialist I

Zurich North America, Schaumburg, Illinois, us, 60159

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General Liability Claims Specialist I

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About the Role Zurich is currently seeking an individual interested in growing their career with our General Liability team. As a General Liability (GL) Claims Specialist, you will work with a diverse team of claims professionals. This environment will support your development as you enhance your technical skills in GL policy interpretation and coverage analysis to effectively resolve claims.

Key Responsibilities

Handle non-litigated GL claims of low to moderate exposure and complexity, such as slip/trip and falls, product liability, and other third-party injuries resulting from premises liability exposures.

Manage a caseload within specified authority limits from beginning to end with coaching and supervision.

Collaborate and develop partnerships with internal and external points of contact, including customers, vendors, suppliers, and brokers, to provide a quality claims experience.

Learn and develop knowledge of established protocols and industry best practices to ensure efficient, effective, and customer‑centric claims handling.

Basic Qualifications

Bachelor’s Degree and 2 or more years of experience in Claims Handling or Insurance; OR

Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area OR

Zurich Certified Insurance Apprentice including an Associate Degree with 2 or more years of experience in Claims Handling or Insurance; OR

High School Diploma or Equivalent and 4 or more years of experience in Claims Handling or Insurance.

Additional Requirements

Must obtain and maintain required adjuster license(s)

Proficiency in Microsoft Office

Knowledge of insurance regulations, markets, and products

Preferred Qualifications

General liability claims handling experience

Active adjuster's license

Experience collaborating across work groups

Ability to develop and maintain strong relationships

Understanding of the claims adjustment process and ability to determine scope/exposure for losses

Knowledge of vendor utilization and litigation strategy development

Financial and actuarial/reserving concepts comprehension

Familiarity with negotiation strategies and alternative approaches

Strong organizational and time management skills

Customer service experience

Strong analytical, critical thinking, and problem‑solving skills

Excellent verbal and written communication skills

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. The proposed Salary range for this position is $48,600.00 - $79,500.00, with short‑term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. Learn more about Total Rewards here.

Zurich North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Locations:

Addison, Maitland, Schaumburg

Remote Working:

Hybrid

Schedule:

Full Time

Employment Sponsorship Offered:

No

Seniority level:

Mid‑Senior level

Employment type:

Full‑time

Job function:

General Business

Industries:

Insurance and Financial Services

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