Concord Servicing
Workout Specialist - Advanced Collections
3 days ago Be among the first 25 applicants
Concord Servicing is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets. In June 2025, we welcomed Orion First, a market-leading third-party servicer specializing in commercial loan and lease portfolios, to the Concord family. This integration positions us to offer a full-scope servicing platform: from consumer to commercial, from origination through payments, collections, data analytics, backup servicing, and business intelligence.
Our Mission We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer‑finance and commercial/lease portfolios.
About The Role The position is responsible for managing commercial accounts that are more than 90 days past due. Primary duties include developing and executing collection strategies to achieve full payment, negotiate cash settlements, or establish structured payment plans. The role requires effective use of collection and negotiation techniques, sound judgment, and adherence to internal policies and procedures.
Key Responsibilities
Review and develop collection strategies for accounts over 90 days past due, focusing on full payments, cash settlements, or appropriate payment plans
Utilize effective collection and negotiation techniques to mitigate losses prior to charge‑off and litigation
Negotiate forbearance and restructure agreements; refer cases requiring legal action to the Asset & Litigation specialist
Timely refer repossession of leased equipment and provide input for final equipment sales to the Asset & Litigation specialist
Assist in the litigation process to ensure timely filing of lawsuits
Manage bankruptcies by filing timely proofs of claim and communicating with debtors' counsel and Bankruptcy Trustees
Conduct asset searches and skip tracing as necessary
Document collection efforts and account strategies in CMARS and maintain organized correspondence files
Keep management updated on significant developments related to account activities
Ensure compliance with internal policies and utilize outside collection agencies when appropriate
Maintain accurate records and provide timely updates for management reporting
Perform other assigned duties as needed
Requirements
Proven negotiation and communication skills
Considerable knowledge of the FTC Fair Debt Collection Practices Act
Proven collection skills and knowledge of standard collection practices
Skill in the use of various software applications including but not limited to MS Word and Excel, CMARS, IFS LeaseWorks, Credit Bureaus, Accurint and others
Experience in working with attorneys in successful collections litigation
Ability to prioritize and organize work efficiently
Identify and make recommendations to implement improved processes
Good oral and written skills with the ability to influence and attain closure on collection issues
Strong research abilities demonstrating effective skip tracing and asset search techniques with a desire to resolve issues timely
Able to manage multiple priorities, act decisively in all problem resolution areas and perform under pressure.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short-Term & Long-Term Disability
Wellness Resources
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
Location: Phoenix, AZ | Salary: $110,000.00 - $130,000.00 | Posted 5 days ago
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Concord Servicing is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets. In June 2025, we welcomed Orion First, a market-leading third-party servicer specializing in commercial loan and lease portfolios, to the Concord family. This integration positions us to offer a full-scope servicing platform: from consumer to commercial, from origination through payments, collections, data analytics, backup servicing, and business intelligence.
Our Mission We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer‑finance and commercial/lease portfolios.
About The Role The position is responsible for managing commercial accounts that are more than 90 days past due. Primary duties include developing and executing collection strategies to achieve full payment, negotiate cash settlements, or establish structured payment plans. The role requires effective use of collection and negotiation techniques, sound judgment, and adherence to internal policies and procedures.
Key Responsibilities
Review and develop collection strategies for accounts over 90 days past due, focusing on full payments, cash settlements, or appropriate payment plans
Utilize effective collection and negotiation techniques to mitigate losses prior to charge‑off and litigation
Negotiate forbearance and restructure agreements; refer cases requiring legal action to the Asset & Litigation specialist
Timely refer repossession of leased equipment and provide input for final equipment sales to the Asset & Litigation specialist
Assist in the litigation process to ensure timely filing of lawsuits
Manage bankruptcies by filing timely proofs of claim and communicating with debtors' counsel and Bankruptcy Trustees
Conduct asset searches and skip tracing as necessary
Document collection efforts and account strategies in CMARS and maintain organized correspondence files
Keep management updated on significant developments related to account activities
Ensure compliance with internal policies and utilize outside collection agencies when appropriate
Maintain accurate records and provide timely updates for management reporting
Perform other assigned duties as needed
Requirements
Proven negotiation and communication skills
Considerable knowledge of the FTC Fair Debt Collection Practices Act
Proven collection skills and knowledge of standard collection practices
Skill in the use of various software applications including but not limited to MS Word and Excel, CMARS, IFS LeaseWorks, Credit Bureaus, Accurint and others
Experience in working with attorneys in successful collections litigation
Ability to prioritize and organize work efficiently
Identify and make recommendations to implement improved processes
Good oral and written skills with the ability to influence and attain closure on collection issues
Strong research abilities demonstrating effective skip tracing and asset search techniques with a desire to resolve issues timely
Able to manage multiple priorities, act decisively in all problem resolution areas and perform under pressure.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short-Term & Long-Term Disability
Wellness Resources
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
Location: Phoenix, AZ | Salary: $110,000.00 - $130,000.00 | Posted 5 days ago
#J-18808-Ljbffr