Georgia Municipal Association
Claims and Litigation Manager
Georgia Municipal Association, Atlanta, Georgia, United States, 30383
Georgia Municipal Association provided pay range
This range is provided by Georgia Municipal Association. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$110,000.00/yr - $145,000.00/yr Created in 1933, the Georgia Municipal Association (GMA) is the only state organization that represents municipal governments in Georgia. Based in Atlanta, GMA is a voluntary, non‑profit organization that provides legislative advocacy, educational, employee benefit and technical consulting services to its members. The purpose of this position is to coordinate, manage and oversee claims and litigation for the Georgia Interlocal Risk Management Agency (GIRMA). This role directs, guides, and evaluates the performance of the third‑party claims administrator (TPA) and collaborates with defense counsel regarding litigation and resolution strategies. The incumbent serves as a key liaison to member entities, helping navigate claims processes, interpret coverage issues, and understand case strategies. Responsibilities
Provide strategic oversight of all property and liability claims processed by the third‑party administrator (TPA). Direct TPA on assignment of defense counsel. Oversee selection and performance of claims‑related vendors, including independent adjusters, investigators, appraisers, and expert consultants. Evaluate TPA work product and processes to ensure proper claims handling and compliance with service instructions. Monitor claim reserves, plans of action, and detailed status reports. Assess TPA performance through audits, file reviews, reports, metrics, and compliance with service‑level agreements. Review new claims for coverage and conflicts. Prepare and issue notices of reservation of rights. Collaborate with outside coverage counsel to resolve and/or document claims‑related coverage concerns. Assist TPA and legal counsel in expediting closure of claims. Review and approve high‑exposure, complex, or non‑routine claims decisions, including coverage determinations, settlement authority, and claim resolutions. Participate in settlement strategy discussions and approve settlement recommendations within authority. Ensure settlements are in the best interest of the Fund Member and GIRMA. Ensure compliance with applicable laws, regulations, and policies for claims handling and insurance operations. Ensure settlements are properly executed, including consideration of Medicare Set Aside Agreements. Oversee litigated claims in collaboration with assigned defense counsel. Review and evaluate litigation plans, budgets, strategies, and file handling to ensure alignment with program goals. Monitor work product for compliance with established litigation management guidelines. Review and approve requests for filing of pre‑answer motions. Assist with settlement negotiations. At times, this may include negotiating directly with claimants on behalf of GIRMA. Participate with defense counsel on litigated claims. Attend depositions, mediations, hearings and/or trial preparation meetings as appropriate. Serve as the primary liaison to members for claims questions, concerns, and escalated issues. Facilitate communication between TPA, defense counsel and members to address any problems or concerns. Schedule and perform new member orientation. Conduct onsite visits with members to review claim status, discuss strategy, and strengthen relationships. Educate members on coverage, claims processes, and best practices for incident reporting and documentation. Maintain thorough documentation and reporting to support decision‑making and accountability. Assist Management as needed with overall program goals and objectives, including development and implementation of new services and/or procedures; vendor management and contract negotiations; and interpretation, update, and amendment of GIRMA Member Coverage Agreement. Work closely with underwriting, risk control, finance, and pool leadership to ensure alignment across program functions. Monitor legislation and court decisions impacting municipal liability, property claims, and risk exposure. Monitor claim trends, loss drivers, and emerging risks to inform program improvements and risk management initiatives. Communicate new or emerging issues, claims trends, and liability concerns to supervisor, pool leadership, risk control, and/or members as appropriate. Qualifications
Bachelor’s degree (Master’s preferred) in risk management / insurance or equivalent in a related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Georgia Driver’s License. Minimum of five (5) years of supervisory experience. This position requires strong analytical judgment, excellent communication skills, and the ability to drive high‑quality claims outcomes while maintaining positive relationships with internal and external stakeholders. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Customer Service and Management Industries
Government Administration Benefits
Medical insurance Vision insurance 401(k) Pension plan Paid paternity leave Paid maternity leave Tuition assistance Disability insurance
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This range is provided by Georgia Municipal Association. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$110,000.00/yr - $145,000.00/yr Created in 1933, the Georgia Municipal Association (GMA) is the only state organization that represents municipal governments in Georgia. Based in Atlanta, GMA is a voluntary, non‑profit organization that provides legislative advocacy, educational, employee benefit and technical consulting services to its members. The purpose of this position is to coordinate, manage and oversee claims and litigation for the Georgia Interlocal Risk Management Agency (GIRMA). This role directs, guides, and evaluates the performance of the third‑party claims administrator (TPA) and collaborates with defense counsel regarding litigation and resolution strategies. The incumbent serves as a key liaison to member entities, helping navigate claims processes, interpret coverage issues, and understand case strategies. Responsibilities
Provide strategic oversight of all property and liability claims processed by the third‑party administrator (TPA). Direct TPA on assignment of defense counsel. Oversee selection and performance of claims‑related vendors, including independent adjusters, investigators, appraisers, and expert consultants. Evaluate TPA work product and processes to ensure proper claims handling and compliance with service instructions. Monitor claim reserves, plans of action, and detailed status reports. Assess TPA performance through audits, file reviews, reports, metrics, and compliance with service‑level agreements. Review new claims for coverage and conflicts. Prepare and issue notices of reservation of rights. Collaborate with outside coverage counsel to resolve and/or document claims‑related coverage concerns. Assist TPA and legal counsel in expediting closure of claims. Review and approve high‑exposure, complex, or non‑routine claims decisions, including coverage determinations, settlement authority, and claim resolutions. Participate in settlement strategy discussions and approve settlement recommendations within authority. Ensure settlements are in the best interest of the Fund Member and GIRMA. Ensure compliance with applicable laws, regulations, and policies for claims handling and insurance operations. Ensure settlements are properly executed, including consideration of Medicare Set Aside Agreements. Oversee litigated claims in collaboration with assigned defense counsel. Review and evaluate litigation plans, budgets, strategies, and file handling to ensure alignment with program goals. Monitor work product for compliance with established litigation management guidelines. Review and approve requests for filing of pre‑answer motions. Assist with settlement negotiations. At times, this may include negotiating directly with claimants on behalf of GIRMA. Participate with defense counsel on litigated claims. Attend depositions, mediations, hearings and/or trial preparation meetings as appropriate. Serve as the primary liaison to members for claims questions, concerns, and escalated issues. Facilitate communication between TPA, defense counsel and members to address any problems or concerns. Schedule and perform new member orientation. Conduct onsite visits with members to review claim status, discuss strategy, and strengthen relationships. Educate members on coverage, claims processes, and best practices for incident reporting and documentation. Maintain thorough documentation and reporting to support decision‑making and accountability. Assist Management as needed with overall program goals and objectives, including development and implementation of new services and/or procedures; vendor management and contract negotiations; and interpretation, update, and amendment of GIRMA Member Coverage Agreement. Work closely with underwriting, risk control, finance, and pool leadership to ensure alignment across program functions. Monitor legislation and court decisions impacting municipal liability, property claims, and risk exposure. Monitor claim trends, loss drivers, and emerging risks to inform program improvements and risk management initiatives. Communicate new or emerging issues, claims trends, and liability concerns to supervisor, pool leadership, risk control, and/or members as appropriate. Qualifications
Bachelor’s degree (Master’s preferred) in risk management / insurance or equivalent in a related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Georgia Driver’s License. Minimum of five (5) years of supervisory experience. This position requires strong analytical judgment, excellent communication skills, and the ability to drive high‑quality claims outcomes while maintaining positive relationships with internal and external stakeholders. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Customer Service and Management Industries
Government Administration Benefits
Medical insurance Vision insurance 401(k) Pension plan Paid paternity leave Paid maternity leave Tuition assistance Disability insurance
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