Iberdrola SA
Lead Analyst - Customer Billing page is loaded## Lead Analyst - Customer Billinglocations:
Estados Unidos, Nueva York, Binghamtonposted on:
Publicado hoytime left to apply:
Fecha final: 9 de enero de 2026 (Quedan 30 días para realizar la solicitud)job requisition id:
R-24574**Company:** New York State Electric & Gas, an Avangrid Company**Department:** Customer Service**Job Title:** Lead Analyst – Customer Billing**Location:** Kirkwood, NY**Work Model:** OfficeThe salary range for this position is dependent upon experience, ranging from **$78,091 to $97,614.****Job Summary**Responsible for ensuring customer accounts are billed accurately & timely and handling external/internal customer requests pertaining to billing detail, billing adjustments, and rates with a focus on Distributed Energy Renewable (DER) billing. May also help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact.**Key Responsibilities*** Provide support and leadership to the DER billing department. Coordinate and prioritize work, monitor and maintain performance targets for the business.* Responsible for the review and reconciliation of customer billing regarding exception errors, and/or meter work. Ensures accuracy of account bills, including residential and commercial customer accounts.* Supports customer services entry and retrieval of CCs system data. Identifies problems including isolation, resolution, and program changes or enhancements to CCS. May perform data entry functions for exceptions to supplement automated process.* May help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact. (15%,P)* On a project basis, duties may include business requirements analysis, prototyping, general design development, creating and performing test cases, product implementation, verification testing and production support. (10%,P)**Required Qualifications*** Skills/Abilities:
+ Leadership Skills
+ Strong communication skills.
+ Effective problem-solving and organizational skills.
+ Strong analytical ability.
+ Able to multi-task.
+ PC skills, including MS Office Suite.
+ Strong Knowledge of Electric and Gas Rate Structure* Required Education:
+ High School graduate
+ Associate or Bachelor’s degree is preferred.* Required Experience:
+ 3 years of related customer billing experience.**Preferred Qualifications*** Associates or Bachelor's degree is preferred.**Competencies*** Growth & Continuous Improvement* Initiative & Change* Focused on Results* Customer Centric (internal and/or external)* Communication* Collaboration* Leadership (people managers/leaders)**Company:**NY STATE ELECTRIC & GAS CORP**Información Movilidad**
Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país.
Las prácticas y políticas de empleo de AVANGRID están orientadas a la contratación de una plantilla diversa y al mantenimiento de una cultura inclusiva.
En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local. Obtenga más información sobre igualdad en el empleo en este enlace
Si usted es una persona con una discapacidad o un veterano discapacitado que no puede utilizar nuestra herramienta en línea para buscar o aplicar a un empleo, puede solicitar una adaptación razonable poniéndose en contacto con nuestro departamento de Recursos Humanos en el 203-499-2777 o en careers@avangrid.comJanuary-9-2026 #J-18808-Ljbffr
Estados Unidos, Nueva York, Binghamtonposted on:
Publicado hoytime left to apply:
Fecha final: 9 de enero de 2026 (Quedan 30 días para realizar la solicitud)job requisition id:
R-24574**Company:** New York State Electric & Gas, an Avangrid Company**Department:** Customer Service**Job Title:** Lead Analyst – Customer Billing**Location:** Kirkwood, NY**Work Model:** OfficeThe salary range for this position is dependent upon experience, ranging from **$78,091 to $97,614.****Job Summary**Responsible for ensuring customer accounts are billed accurately & timely and handling external/internal customer requests pertaining to billing detail, billing adjustments, and rates with a focus on Distributed Energy Renewable (DER) billing. May also help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact.**Key Responsibilities*** Provide support and leadership to the DER billing department. Coordinate and prioritize work, monitor and maintain performance targets for the business.* Responsible for the review and reconciliation of customer billing regarding exception errors, and/or meter work. Ensures accuracy of account bills, including residential and commercial customer accounts.* Supports customer services entry and retrieval of CCs system data. Identifies problems including isolation, resolution, and program changes or enhancements to CCS. May perform data entry functions for exceptions to supplement automated process.* May help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact. (15%,P)* On a project basis, duties may include business requirements analysis, prototyping, general design development, creating and performing test cases, product implementation, verification testing and production support. (10%,P)**Required Qualifications*** Skills/Abilities:
+ Leadership Skills
+ Strong communication skills.
+ Effective problem-solving and organizational skills.
+ Strong analytical ability.
+ Able to multi-task.
+ PC skills, including MS Office Suite.
+ Strong Knowledge of Electric and Gas Rate Structure* Required Education:
+ High School graduate
+ Associate or Bachelor’s degree is preferred.* Required Experience:
+ 3 years of related customer billing experience.**Preferred Qualifications*** Associates or Bachelor's degree is preferred.**Competencies*** Growth & Continuous Improvement* Initiative & Change* Focused on Results* Customer Centric (internal and/or external)* Communication* Collaboration* Leadership (people managers/leaders)**Company:**NY STATE ELECTRIC & GAS CORP**Información Movilidad**
Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país.
Las prácticas y políticas de empleo de AVANGRID están orientadas a la contratación de una plantilla diversa y al mantenimiento de una cultura inclusiva.
En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local. Obtenga más información sobre igualdad en el empleo en este enlace
Si usted es una persona con una discapacidad o un veterano discapacitado que no puede utilizar nuestra herramienta en línea para buscar o aplicar a un empleo, puede solicitar una adaptación razonable poniéndose en contacto con nuestro departamento de Recursos Humanos en el 203-499-2777 o en careers@avangrid.comJanuary-9-2026 #J-18808-Ljbffr