Iberdrola SA
Representative - Customer Relations Center page is loaded## Representative - Customer Relations Centerlocations:
Estados Unidos, Nueva York, Rochestertime type:
Jornada Completaposted on:
Publicado hoytime left to apply:
Fecha final: 2 de febrero de 2026 (Quedan más de 30 días para realizar la solicitud)job requisition id:
R-25488## **Representative - Customer Relations Center****Reporting to:** Manager - Customer Relations Center**Location:** Rochester, NY**Work Type:** Office**Pay Rate:**
$25.75 (hourly)**Schedule:** 8.5-hour shift between the hours of 7AM - 7PM**Training Schedule:** 8-4:30 for 8 weeks**Job Summary:**
As a Representative - Customer Relations Center (CSR) you will handle all phases of customer inquiries received by telephone, correspondence (written, email, and chat); and process applications for service and extension of facilities. You will respond to customer inquiries and complaints (bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner. All CSR employees will respond to inbound service emergencies; this position requires strict attendance in a storm role.**Responsibilities:*** Answers inquiries (telephone or written) from customers regarding billing, service and all inquiries pertinent to customer relations.* Answers customer inquiries regarding credit and collection and makes arrangements according to specific guidelines.* Makes routine changes or adjustments to customers' accounts.* Makes arrangements for actions or work to be performed by other division or departments in accordance with procedures.* Transmit information or requests to proper division or department and prepares necessary work orders.* Performs miscellaneous and/or clerical duties as assigned by Supervision.
**Skills and Requirements:*** High School Diploma/GED equivalent.* Previous work experience in a customer service environment.* Must have proven verbal and written communication skills that demonstrate the ability to communicate in an intelligent and effective manner by telephone or in writing.* Must possess effective listening skills and be able to follow oral and written instructions.* Must have compassion and understanding of customers' problems and ability to use good judgement in dealing with these problems.* Must have proven problem solving skills and good analytical skills to be able to review and analyze customer accounts.* Must have experience in using a computer terminal and/or a personal computer.* Must be flexible and able to adapt to changes in priorities and procedures to meet the needs of customers.This is a DOT safety-sensitive position. Any applicant transferring into this department from a non-safety position will be required to pass a pre-employment drug screen.#LI-OFFICE#LI-JO1**Company:**NY STATE ELECTRIC & GAS CORP**Información Movilidad**
Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país.
Las prácticas y políticas de empleo de AVANGRID están orientadas a la contratación de una plantilla diversa y al mantenimiento de una cultura inclusiva.
En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local. Obtenga más información sobre igualdad en el empleo en este enlace
Si usted es una persona con una discapacidad o un veterano discapacitado que no puede utilizar nuestra herramienta en línea para buscar o aplicar a un empleo, puede solicitar una adaptación razonable poniéndose en contacto con nuestro departamento de Recursos Humanos en el 203-499-2777 o en careers@avangrid.comFebruary-2-2026 #J-18808-Ljbffr
Estados Unidos, Nueva York, Rochestertime type:
Jornada Completaposted on:
Publicado hoytime left to apply:
Fecha final: 2 de febrero de 2026 (Quedan más de 30 días para realizar la solicitud)job requisition id:
R-25488## **Representative - Customer Relations Center****Reporting to:** Manager - Customer Relations Center**Location:** Rochester, NY**Work Type:** Office**Pay Rate:**
$25.75 (hourly)**Schedule:** 8.5-hour shift between the hours of 7AM - 7PM**Training Schedule:** 8-4:30 for 8 weeks**Job Summary:**
As a Representative - Customer Relations Center (CSR) you will handle all phases of customer inquiries received by telephone, correspondence (written, email, and chat); and process applications for service and extension of facilities. You will respond to customer inquiries and complaints (bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner. All CSR employees will respond to inbound service emergencies; this position requires strict attendance in a storm role.**Responsibilities:*** Answers inquiries (telephone or written) from customers regarding billing, service and all inquiries pertinent to customer relations.* Answers customer inquiries regarding credit and collection and makes arrangements according to specific guidelines.* Makes routine changes or adjustments to customers' accounts.* Makes arrangements for actions or work to be performed by other division or departments in accordance with procedures.* Transmit information or requests to proper division or department and prepares necessary work orders.* Performs miscellaneous and/or clerical duties as assigned by Supervision.
**Skills and Requirements:*** High School Diploma/GED equivalent.* Previous work experience in a customer service environment.* Must have proven verbal and written communication skills that demonstrate the ability to communicate in an intelligent and effective manner by telephone or in writing.* Must possess effective listening skills and be able to follow oral and written instructions.* Must have compassion and understanding of customers' problems and ability to use good judgement in dealing with these problems.* Must have proven problem solving skills and good analytical skills to be able to review and analyze customer accounts.* Must have experience in using a computer terminal and/or a personal computer.* Must be flexible and able to adapt to changes in priorities and procedures to meet the needs of customers.This is a DOT safety-sensitive position. Any applicant transferring into this department from a non-safety position will be required to pass a pre-employment drug screen.#LI-OFFICE#LI-JO1**Company:**NY STATE ELECTRIC & GAS CORP**Información Movilidad**
Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país.
Las prácticas y políticas de empleo de AVANGRID están orientadas a la contratación de una plantilla diversa y al mantenimiento de una cultura inclusiva.
En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local. Obtenga más información sobre igualdad en el empleo en este enlace
Si usted es una persona con una discapacidad o un veterano discapacitado que no puede utilizar nuestra herramienta en línea para buscar o aplicar a un empleo, puede solicitar una adaptación razonable poniéndose en contacto con nuestro departamento de Recursos Humanos en el 203-499-2777 o en careers@avangrid.comFebruary-2-2026 #J-18808-Ljbffr