Kappa Computer Systems LLC
Level 2 - IT Managed Services Administrator
Kappa Computer Systems LLC, Florida, New York, United States
Level 2 - IT Managed Services Administrator
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Level 2 - IT Managed Services Administrator
role at
Kappa Computer Systems LLC
The Level 2 IT Managed Services Administrator is a hands‑on, experienced technical role requiring real‑world production IT experience. This position is not entry‑level.
Candidates must have direct experience working in live client or enterprise environments performing advanced technical tasks such as configuring firewalls, deploying and managing servers, administering Microsoft environments, and troubleshooting complex infrastructure issues.
This role is responsible for responding to alerts, tickets, phone calls, and emails; independently diagnosing and resolving higher‑level technical issues; escalating appropriately; and ensuring accurate, real‑time documentation. The Level 2 Administrator applies practical, mid‑level systems and network administration expertise to solve real business‑impacting problems across diverse client environments while maintaining high customer satisfaction.
Required Real‑world Experience Candidates should be prepared to explain past configurations, decisions made, and problems solved—not just list technologies used.
Candidates must be able to demonstrate hands‑on experience in production environments, including:
Configuring and troubleshooting firewalls (rules, NAT, VPNs, security policies)
Installing and administering Windows Servers (AD, DNS, DHCP, GPOs, file services)
Managing Microsoft 365 / Exchange / Azure tenants in real organizations
Supporting virtualized environments (VMware) beyond basic monitoring
Diagnosing complex authentication, networking, and server‑related outages
Key Responsibilities
Respond to alerts, service tickets, phone calls, and emails as a Level 2 support resource
Analyze, troubleshoot, and resolve issues related to servers, networks, workstations, and peripherals
Escalate issues appropriately and provide thorough documentation for escalation resources
Maintain clear and professional communication with clients regarding issue status and next steps
Resolve issues efficiently while maintaining end‑user confidence and satisfaction
Avoid spending more than 30–40 minutes on a ticket without escalation or additional direction
Systems & Network Administration (Hands‑On)
Configure, deploy, and manage firewalls, switches, VPNs, and wireless networks in live client environments
Install, configure, and maintain Windows‑based servers, including Active Directory, Group Policy, DNS, DHCP, and file services
Administer and troubleshoot VMware virtualization environments
Perform Microsoft 365, Exchange, and Azure administration, including migrations and tenant management
Manage endpoint security, antivirus, and device compliance platforms
Troubleshoot complex network, server, and authentication issues across multi‑site environments
Support and maintain third‑party and line‑of‑business (LOB) applications
Projects & Deployments
Set up, install, and configure new computer systems and peripherals
Complete new PC setup projects and mentor Tier 1 technicians on processes and procedures
Assist with new server and network projects in collaboration with System Engineers
Participate in project kickoff and close‑out meetings
Complete projects within defined scope, timeline, and budget
Escalation & Collaboration
Handle escalations from Tier 1 Help Desk technicians
Escalate incidents to IT Support Engineers when necessary
Follow up with Tier 1 technicians to review resolution steps and share troubleshooting approaches
Review resolutions for escalated tickets to continually expand technical knowledge
Documentation & Client Ownership
Create, review, and update client documentation in real time
Ensure documentation is updated whenever devices, configurations, licenses, or renewals change
Serve as a primary technician for assigned clients, maintaining accurate and current documentation
Identify recurring issues and notify the team for review and long‑term remediation
Collaborate with Client Manager to identify systems or equipment requiring updates or replacement
On‑Call & Team Participation
Participate in the on‑call rotation, including nights, weekends, and holidays
Attend weekly technical and training meetings
Share relevant technical updates, trends, and client insights with the team
Requirements
Minimum of seven (7) years of IT administration experience
Ability to pass a background check
Valid driver’s license with a good driving record
Flexibility for on‑call and after‑hours responsibilities
What’s In It For You
Competitive compensation
IRA with up to 3% company match
Health, dental, and vision benefits
Paid time off: 17 days in your first year
Company outings and team events
Office unlimited snacks
Strong work/life balance with a focus on a 40‑hour workweek
Paid technology training and certifications
Ongoing in‑house training—learn something new in technology almost every day
About Kappa Kappa Computer Systems is a Managed Service Provider (MSP) based in Orlando, Florida, proudly serving clients since 1997. We deliver a comprehensive range of IT solutions including managed IT services, cybersecurity, cloud services, and enterprise support for small, mid‑sized, and enterprise organizations.
At Kappa, our employees are our most valued asset. We invest heavily in our team through strong benefits, continuous training, and clear growth opportunities. Winning Best Places to Work 5 years in a row, just ask our team! Our mission is simple: deliver exceptional IT service to every client, every time. We are known for our outstanding reputation and commitment to consistently excellent service.
Follow us on LinkedIn: linkedin.com/company/kappa-computer-systems/
#J-18808-Ljbffr
Level 2 - IT Managed Services Administrator
role at
Kappa Computer Systems LLC
The Level 2 IT Managed Services Administrator is a hands‑on, experienced technical role requiring real‑world production IT experience. This position is not entry‑level.
Candidates must have direct experience working in live client or enterprise environments performing advanced technical tasks such as configuring firewalls, deploying and managing servers, administering Microsoft environments, and troubleshooting complex infrastructure issues.
This role is responsible for responding to alerts, tickets, phone calls, and emails; independently diagnosing and resolving higher‑level technical issues; escalating appropriately; and ensuring accurate, real‑time documentation. The Level 2 Administrator applies practical, mid‑level systems and network administration expertise to solve real business‑impacting problems across diverse client environments while maintaining high customer satisfaction.
Required Real‑world Experience Candidates should be prepared to explain past configurations, decisions made, and problems solved—not just list technologies used.
Candidates must be able to demonstrate hands‑on experience in production environments, including:
Configuring and troubleshooting firewalls (rules, NAT, VPNs, security policies)
Installing and administering Windows Servers (AD, DNS, DHCP, GPOs, file services)
Managing Microsoft 365 / Exchange / Azure tenants in real organizations
Supporting virtualized environments (VMware) beyond basic monitoring
Diagnosing complex authentication, networking, and server‑related outages
Key Responsibilities
Respond to alerts, service tickets, phone calls, and emails as a Level 2 support resource
Analyze, troubleshoot, and resolve issues related to servers, networks, workstations, and peripherals
Escalate issues appropriately and provide thorough documentation for escalation resources
Maintain clear and professional communication with clients regarding issue status and next steps
Resolve issues efficiently while maintaining end‑user confidence and satisfaction
Avoid spending more than 30–40 minutes on a ticket without escalation or additional direction
Systems & Network Administration (Hands‑On)
Configure, deploy, and manage firewalls, switches, VPNs, and wireless networks in live client environments
Install, configure, and maintain Windows‑based servers, including Active Directory, Group Policy, DNS, DHCP, and file services
Administer and troubleshoot VMware virtualization environments
Perform Microsoft 365, Exchange, and Azure administration, including migrations and tenant management
Manage endpoint security, antivirus, and device compliance platforms
Troubleshoot complex network, server, and authentication issues across multi‑site environments
Support and maintain third‑party and line‑of‑business (LOB) applications
Projects & Deployments
Set up, install, and configure new computer systems and peripherals
Complete new PC setup projects and mentor Tier 1 technicians on processes and procedures
Assist with new server and network projects in collaboration with System Engineers
Participate in project kickoff and close‑out meetings
Complete projects within defined scope, timeline, and budget
Escalation & Collaboration
Handle escalations from Tier 1 Help Desk technicians
Escalate incidents to IT Support Engineers when necessary
Follow up with Tier 1 technicians to review resolution steps and share troubleshooting approaches
Review resolutions for escalated tickets to continually expand technical knowledge
Documentation & Client Ownership
Create, review, and update client documentation in real time
Ensure documentation is updated whenever devices, configurations, licenses, or renewals change
Serve as a primary technician for assigned clients, maintaining accurate and current documentation
Identify recurring issues and notify the team for review and long‑term remediation
Collaborate with Client Manager to identify systems or equipment requiring updates or replacement
On‑Call & Team Participation
Participate in the on‑call rotation, including nights, weekends, and holidays
Attend weekly technical and training meetings
Share relevant technical updates, trends, and client insights with the team
Requirements
Minimum of seven (7) years of IT administration experience
Ability to pass a background check
Valid driver’s license with a good driving record
Flexibility for on‑call and after‑hours responsibilities
What’s In It For You
Competitive compensation
IRA with up to 3% company match
Health, dental, and vision benefits
Paid time off: 17 days in your first year
Company outings and team events
Office unlimited snacks
Strong work/life balance with a focus on a 40‑hour workweek
Paid technology training and certifications
Ongoing in‑house training—learn something new in technology almost every day
About Kappa Kappa Computer Systems is a Managed Service Provider (MSP) based in Orlando, Florida, proudly serving clients since 1997. We deliver a comprehensive range of IT solutions including managed IT services, cybersecurity, cloud services, and enterprise support for small, mid‑sized, and enterprise organizations.
At Kappa, our employees are our most valued asset. We invest heavily in our team through strong benefits, continuous training, and clear growth opportunities. Winning Best Places to Work 5 years in a row, just ask our team! Our mission is simple: deliver exceptional IT service to every client, every time. We are known for our outstanding reputation and commitment to consistently excellent service.
Follow us on LinkedIn: linkedin.com/company/kappa-computer-systems/
#J-18808-Ljbffr