ESPO
Operations & Customer Support Specialist – Cyber Security
ESPO, Chicago, Illinois, United States
Job Title
Operations & Customer Support Specialist – Cyber Security
Job Summary Location:
Willowbrook / Hybrid
Job Type and Duration:
Perm
Pay range:
$55,000 to $60,000
We are seeking a detail-oriented and customer-focused Operations & Customer Support Specialist to provide day-to-day operational support for a growing Cyber Security company. This role will manage customer engagements from pre-sales through post-sales, coordinate internal teams, handle order processing, and ensure exceptional customer service throughout the customer lifecycle.
Key Responsibilities
Provide daily operational support for a Cyber Security services organization
Create, manage, and track sales opportunities within the CRM
Process agreements and orders, including MSSP order processing
Create and issue purchase orders for resale licensing agreements
Partner with engineering teams to ensure offerings align with customer needs and market demands
Prepare and submit customer invoices
Participate in pre-sales and post-sales customer calls
Prepare proposals, quotes, and Statements of Work (SOWs)
Serve as the primary point of contact for ongoing customer relationships
Conduct licensing reviews and ensure compliance
Manage and resolve customer complaints in a timely and professional manner
Required Qualifications
Bachelor of Science degree
Experience working with CRM systems
Strong written and verbal communication skills
Excellent customer service and relationship management skills
Ability to work independently and manage multiple priorities
Prior work experience with an IT consulting firm
Preferred Qualifications
Experience working in a Cyber Security company
Experience using ConnectWise
Experience using QuickBooks
ESPO Corporation
www.espocorp.com
630-789-2525
View all open jobs at www.espocorp.com/jobs
Benefits ESPO has a comprehensive benefits package which includes PTO, Group Health and Dental Insurance, and 401k after you have satisfied the necessary waiting periods.
We are an Equal Opportunity Employer and value the benefits of diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status, or any other attribute or protected characteristic by law. If you need assistance applying, please get in touch with us directly.
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Job Summary Location:
Willowbrook / Hybrid
Job Type and Duration:
Perm
Pay range:
$55,000 to $60,000
We are seeking a detail-oriented and customer-focused Operations & Customer Support Specialist to provide day-to-day operational support for a growing Cyber Security company. This role will manage customer engagements from pre-sales through post-sales, coordinate internal teams, handle order processing, and ensure exceptional customer service throughout the customer lifecycle.
Key Responsibilities
Provide daily operational support for a Cyber Security services organization
Create, manage, and track sales opportunities within the CRM
Process agreements and orders, including MSSP order processing
Create and issue purchase orders for resale licensing agreements
Partner with engineering teams to ensure offerings align with customer needs and market demands
Prepare and submit customer invoices
Participate in pre-sales and post-sales customer calls
Prepare proposals, quotes, and Statements of Work (SOWs)
Serve as the primary point of contact for ongoing customer relationships
Conduct licensing reviews and ensure compliance
Manage and resolve customer complaints in a timely and professional manner
Required Qualifications
Bachelor of Science degree
Experience working with CRM systems
Strong written and verbal communication skills
Excellent customer service and relationship management skills
Ability to work independently and manage multiple priorities
Prior work experience with an IT consulting firm
Preferred Qualifications
Experience working in a Cyber Security company
Experience using ConnectWise
Experience using QuickBooks
ESPO Corporation
www.espocorp.com
630-789-2525
View all open jobs at www.espocorp.com/jobs
Benefits ESPO has a comprehensive benefits package which includes PTO, Group Health and Dental Insurance, and 401k after you have satisfied the necessary waiting periods.
We are an Equal Opportunity Employer and value the benefits of diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status, or any other attribute or protected characteristic by law. If you need assistance applying, please get in touch with us directly.
#J-18808-Ljbffr