New Vista KY
988 Trainer - Team Oriented/Superb Benefits!
New Vista KY, Frankfort, Kentucky, United States
988 Trainer - Team Oriented/Superb Benefits!
We are seeking an experienced 988 Trainer to oversee the training program for the Contact Center staff and 988 Volunteers who respond to the 988 Suicide & Crisis Lifeline calls, chats, and texts. The 988 Trainer will design, implement, and update training programs and materials to ensure they remain aligned with Vibrant, SAMHSA, and state and federal guidelines. The role also includes recruiting and onboarding 988 Volunteers, fostering collaboration among staff and community partners, and promoting a “no wrong door” approach to service delivery.
Required Education & Experience
Bachelor’s degree in a behavioral health field (psychology, social work, counseling, etc.) or a customer service‑related field (communications, marketing, customer service management, public/customer relations, community, leadership development, etc.)
Valid driver’s license, reliable transportation, and proof of current auto insurance
Preferred Education & Experience
Experience or education related to mental health, suicide, and/or substance use
Experience with customer service, particularly phone interactions
Experience as a supervisor or manager
Experience in volunteer management and recruitment
Working knowledge of databases and basic computer operations
Essential Functions
Oversee the training program for the Contact Center staff and 988 Volunteers
Design, implement, and oversee the training programs for the 988 Suicide and Crisis Lifeline
Recruit and onboard 988 Volunteers while providing training to 988 Volunteers and Call Center staff
Foster a collaborative approach among the 988 dedicated staff and Volunteer Team and across service lines to provide seamless care for each client
Approach the NSPL call center with innovation to create a better experience for callers who may need additional services
Maintain and update all training material, ensuring it reflects current standards and practices
Evaluate the function of the NSPL and identify opportunities to become more efficient, effective, and impactful
Participate in planning meetings to help create policies, procedures, and trainings that engage callers and integrate services
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Education and Training
Industries
Mental Health Care
EEO & Diversity Statement New Vista prohibits discrimination and harassment against any applicant, employee or contractor based on sex, race, color, age, national or ethnic origin, religion, physical disability, mental disability, genetic information, marital status, sexual orientation, gender identity or expression, citizenship, pregnancy or maternity, protected veteran status, or any other basis prohibited by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, working conditions, promotion, termination, layoff, recall, transfer, leaves of absence, wage and salary administration, employee benefits and training. It is also the company’s policy to prohibit all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, encouraged another to complain, participated in an investigation into such complaints, or opposed unlawful discrimination.
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Required Education & Experience
Bachelor’s degree in a behavioral health field (psychology, social work, counseling, etc.) or a customer service‑related field (communications, marketing, customer service management, public/customer relations, community, leadership development, etc.)
Valid driver’s license, reliable transportation, and proof of current auto insurance
Preferred Education & Experience
Experience or education related to mental health, suicide, and/or substance use
Experience with customer service, particularly phone interactions
Experience as a supervisor or manager
Experience in volunteer management and recruitment
Working knowledge of databases and basic computer operations
Essential Functions
Oversee the training program for the Contact Center staff and 988 Volunteers
Design, implement, and oversee the training programs for the 988 Suicide and Crisis Lifeline
Recruit and onboard 988 Volunteers while providing training to 988 Volunteers and Call Center staff
Foster a collaborative approach among the 988 dedicated staff and Volunteer Team and across service lines to provide seamless care for each client
Approach the NSPL call center with innovation to create a better experience for callers who may need additional services
Maintain and update all training material, ensuring it reflects current standards and practices
Evaluate the function of the NSPL and identify opportunities to become more efficient, effective, and impactful
Participate in planning meetings to help create policies, procedures, and trainings that engage callers and integrate services
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Education and Training
Industries
Mental Health Care
EEO & Diversity Statement New Vista prohibits discrimination and harassment against any applicant, employee or contractor based on sex, race, color, age, national or ethnic origin, religion, physical disability, mental disability, genetic information, marital status, sexual orientation, gender identity or expression, citizenship, pregnancy or maternity, protected veteran status, or any other basis prohibited by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, working conditions, promotion, termination, layoff, recall, transfer, leaves of absence, wage and salary administration, employee benefits and training. It is also the company’s policy to prohibit all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, encouraged another to complain, participated in an investigation into such complaints, or opposed unlawful discrimination.
#J-18808-Ljbffr