BOSTON TRUST WALDEN COMPANY
Job Information
Employment Type:
Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time
Work Schedule:
8:00am-5:00pm Additional Schedule Information
Advertised Salary:
$48,880 + commensurate with qualifications and experience
Posting Date:
12/18/2025
Open until filled:
Yes
Closing Date:
(not listed)
Proposed Starting Date:
03/01/2026
Special Instructions to Applicants:
This position is structured as a permanent position within the Division of Development & Alumni Relations. We are unable to sponsor a work visa for this position.
Location Athens Area
EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement The University System of Georgia is comprised of our 26 institutions of higher education and learning, and the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Position Information
Classification Title:
IT Support Technician II
FLSA:
Non-Exempt
FTE:
1.00
Minimum Qualifications:
High school diploma or equivalent and 2 years of related experience
Preferred Qualifications
Experience installing and maintaining Windows and macOS
Experience with video communication technologies
Experience with hardware diagnosis and general repairs, examples might include replacing hard drives, cleaning scanners, testing network connections, etc.
Experience supporting cellular devices
Prior experience in technology helpdesk environment
Experience with scripting languages
General understanding of Active Directory and capabilities
Position Summary This position is primarily responsible for end-user support for division employees, including hardware, operating system, and network support for endpoints and devices. This position will provide level one user support for the alumni and donor system and the UGA Foundation financial system, working to resolve common issues and recognizing and escalating unusual or significant issues. This position will assist with equipment imaging, physical equipment moves, managing telephone needs, and will support and perform maintenance on audio-visual equipment while also overseeing meeting & event support. This position will also assist with user access set up and removal across various platforms including but not limited to Zoom, Adobe, and Qualtrics.
Knowledge, Skills, Abilities and/or Competencies
Self-starter, takes initiative, and can work independently as well as in a team environment
Organizational skills
Demonstrates a commitment to outstanding customer service
Communicates and employs interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct
Detail-oriented
Must demonstrate proficient technical skills and have a functional working knowledge of business technology
Ability to recognize new problems and determine solutions routinely and accurately
Ability to initiate communication and interact in a manner that clearly and easily defines issues and predicts effects/outcomes
Ability to provide positive and effective customer support by recommending technological solutions
Additional Division Expectations
Through open, honest, and respectful communication, all staff, supervisors, and colleagues of the Division of Development & Alumni Relations are expected to interact with fairness, compassion, and decency. All employees will be held accountable for meeting the expectation of promoting a stable, productive, and healthy work environment.
Adherence to CASE standards and commonly accepted industry standards relating to fundraising reporting are expected of all fundraisers. All fundraisers will be held accountable for meeting this expectation.
Physical Demands
Work in a standard office environment
Sit and work at a computer workstation for an extended amount of time
Work using electronic mail, telephone, face-to-face discussions, paper form correspondence
Communicate effectively in writing, speaking, and listening
Organize and establish priorities; Remember detail; multi-task
Lift and/or move up to 50 pounds
Walk, stand, stoop, lift, kneel, climb
Role Details
Is driving a responsibility of this position? No
Is this a Position of Trust? Yes
Does this position have operation, access, or control of financial resources? No
Does this position require a P-Card? No
Is having a P-Card an essential function of this position? No
Does this position have direct interaction or care of children under the age of 18 or direct patient care? No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes
Credit and P-Card Policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities
Provide help desk support for the Division of Development & Alumni Relations (DAR) and UGA Foundation (UGAF) employees for all technology needs; including hardware, operating system, network support, software, security, and end point management.
Diagnose and resolve software and hardware problems
Track, prioritize, and document requests using a ticketing system
Install and configure new computers (Windows and Mac) and other technology equipment including cellular devices
Diagnose and resolve problems with printers, copiers/scanners, phones, A/V equipment
Diagnose and resolve network printing issues
Assist with user access setup and removal
User setup and permission management for DAR and UGA resources using Active Directory
Endpoint management safelisting
Diagnose and resolve network/VPN connectivity
Support DAR and UGA Foundation audio/video needs for meetings, webinars, and user trainings
Assist creating and managing virtual meetings using different platforms
Assist managing and troubleshooting A/V equipment and configurations
Assist setting up and configuring A/V equipment for in-person meetings at differing locations
Time Allocation
75% Duties/Responsibilities: Establish and maintain user documentation, provide point-of-use training, create blog entries, and develop and maintain user FAQs.
15% Special projects to include, but not limited to, the following:
Assist with yearly upgrades projects for endpoints and users
Assist with annual asset inventory
Assist with newly defined projects within the IT team
Develop topology diagrams
10% Other responsibilities (not specified)
Recruitment Contact Development & Alumni Relations' Office of Talent Management
Email: dartalent@uga.edu
Posting Specific Questions Required fields are indicated with an asterisk (*)
*
How did you hear about this job opportunity in the Division of Development and Alumni Relations (DAR)?
Chronicle of Higher Education
DAR Careers Page
Handshake
Insight Into Academia
Inside Higher Ed
LinkedIn
UGAJobs (UGA's job board)
Other (Please provide name of source)
Applicant Documents
Required Documents
Resume/CV
Cover Letter
Optional Documents
(not listed)
#J-18808-Ljbffr
Employment Type:
Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time
Work Schedule:
8:00am-5:00pm Additional Schedule Information
Advertised Salary:
$48,880 + commensurate with qualifications and experience
Posting Date:
12/18/2025
Open until filled:
Yes
Closing Date:
(not listed)
Proposed Starting Date:
03/01/2026
Special Instructions to Applicants:
This position is structured as a permanent position within the Division of Development & Alumni Relations. We are unable to sponsor a work visa for this position.
Location Athens Area
EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement The University System of Georgia is comprised of our 26 institutions of higher education and learning, and the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Position Information
Classification Title:
IT Support Technician II
FLSA:
Non-Exempt
FTE:
1.00
Minimum Qualifications:
High school diploma or equivalent and 2 years of related experience
Preferred Qualifications
Experience installing and maintaining Windows and macOS
Experience with video communication technologies
Experience with hardware diagnosis and general repairs, examples might include replacing hard drives, cleaning scanners, testing network connections, etc.
Experience supporting cellular devices
Prior experience in technology helpdesk environment
Experience with scripting languages
General understanding of Active Directory and capabilities
Position Summary This position is primarily responsible for end-user support for division employees, including hardware, operating system, and network support for endpoints and devices. This position will provide level one user support for the alumni and donor system and the UGA Foundation financial system, working to resolve common issues and recognizing and escalating unusual or significant issues. This position will assist with equipment imaging, physical equipment moves, managing telephone needs, and will support and perform maintenance on audio-visual equipment while also overseeing meeting & event support. This position will also assist with user access set up and removal across various platforms including but not limited to Zoom, Adobe, and Qualtrics.
Knowledge, Skills, Abilities and/or Competencies
Self-starter, takes initiative, and can work independently as well as in a team environment
Organizational skills
Demonstrates a commitment to outstanding customer service
Communicates and employs interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct
Detail-oriented
Must demonstrate proficient technical skills and have a functional working knowledge of business technology
Ability to recognize new problems and determine solutions routinely and accurately
Ability to initiate communication and interact in a manner that clearly and easily defines issues and predicts effects/outcomes
Ability to provide positive and effective customer support by recommending technological solutions
Additional Division Expectations
Through open, honest, and respectful communication, all staff, supervisors, and colleagues of the Division of Development & Alumni Relations are expected to interact with fairness, compassion, and decency. All employees will be held accountable for meeting the expectation of promoting a stable, productive, and healthy work environment.
Adherence to CASE standards and commonly accepted industry standards relating to fundraising reporting are expected of all fundraisers. All fundraisers will be held accountable for meeting this expectation.
Physical Demands
Work in a standard office environment
Sit and work at a computer workstation for an extended amount of time
Work using electronic mail, telephone, face-to-face discussions, paper form correspondence
Communicate effectively in writing, speaking, and listening
Organize and establish priorities; Remember detail; multi-task
Lift and/or move up to 50 pounds
Walk, stand, stoop, lift, kneel, climb
Role Details
Is driving a responsibility of this position? No
Is this a Position of Trust? Yes
Does this position have operation, access, or control of financial resources? No
Does this position require a P-Card? No
Is having a P-Card an essential function of this position? No
Does this position have direct interaction or care of children under the age of 18 or direct patient care? No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes
Credit and P-Card Policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities
Provide help desk support for the Division of Development & Alumni Relations (DAR) and UGA Foundation (UGAF) employees for all technology needs; including hardware, operating system, network support, software, security, and end point management.
Diagnose and resolve software and hardware problems
Track, prioritize, and document requests using a ticketing system
Install and configure new computers (Windows and Mac) and other technology equipment including cellular devices
Diagnose and resolve problems with printers, copiers/scanners, phones, A/V equipment
Diagnose and resolve network printing issues
Assist with user access setup and removal
User setup and permission management for DAR and UGA resources using Active Directory
Endpoint management safelisting
Diagnose and resolve network/VPN connectivity
Support DAR and UGA Foundation audio/video needs for meetings, webinars, and user trainings
Assist creating and managing virtual meetings using different platforms
Assist managing and troubleshooting A/V equipment and configurations
Assist setting up and configuring A/V equipment for in-person meetings at differing locations
Time Allocation
75% Duties/Responsibilities: Establish and maintain user documentation, provide point-of-use training, create blog entries, and develop and maintain user FAQs.
15% Special projects to include, but not limited to, the following:
Assist with yearly upgrades projects for endpoints and users
Assist with annual asset inventory
Assist with newly defined projects within the IT team
Develop topology diagrams
10% Other responsibilities (not specified)
Recruitment Contact Development & Alumni Relations' Office of Talent Management
Email: dartalent@uga.edu
Posting Specific Questions Required fields are indicated with an asterisk (*)
*
How did you hear about this job opportunity in the Division of Development and Alumni Relations (DAR)?
Chronicle of Higher Education
DAR Careers Page
Handshake
Insight Into Academia
Inside Higher Ed
UGAJobs (UGA's job board)
Other (Please provide name of source)
Applicant Documents
Required Documents
Resume/CV
Cover Letter
Optional Documents
(not listed)
#J-18808-Ljbffr