Inside Higher Ed
Posting Information
Posting Number:
S14514P
Working Title:
IT Client Support Associate
Department:
DAR-Information Technology
Position Title:
IT Support Technician II
Posting Type:
External
Retirement Plan:
TRS
Employment Type:
Employee (Full Time)
Benefits Eligibility:
Benefits Eligible
Schedule:
8:00am-5:00pm
Salary:
$48,880+ commensurate with qualifications and experience
Posting Date:
12/18/2025
Open Until Filled:
Yes
Proposed Starting Date:
03/01/2026
Location & Compliance Location of Vacancy:
Athens Area
Special Instructions to Applicants:
This position is structured as a permanent position within the Division of Development & Alumni Relations. We are unable to sponsor a work visa for this position.
Security Access:
Yes
EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR
hrweb@uga.edu .
USG Core Values Statement The University System of Georgia is comprised of 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Minimum Qualifications High school diploma or equivalent and 2 years of related experience.
Preferred Qualifications
Experience installing and maintaining Windows and macOS.
Experience with video communication technologies.
Experience with hardware diagnosis and general repairs, such as replacing hard drives, cleaning scanners, testing network connections, etc.
Experience supporting cellular devices.
Prior experience in a technology helpdesk environment.
Experience with scripting languages.
General understanding of Active Directory and capabilities.
Position Summary This position is primarily responsible for end‑user support for division employees, including hardware, operating system, and network support for endpoints and devices. The role provides level one user support for the alumni and donor system and the UGA Foundation financial system, working to resolve common issues and recognize and escalating unusual or significant issues. Responsibilities include equipment imaging, physical equipment moves, managing telephone needs, supporting and performing maintenance on audio‑visual equipment, and overseeing meeting & event support. The role also assists with user access setup and removal across various platforms including Zoom, Adobe, and Qualtrics.
Knowledge, Skills, Abilities & Competencies
Self‑starter, takes initiative, and can work independently as well as in a team environment.
Organizational skills.
Demonstrates a commitment to outstanding customer service.
Communicates and employs interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct.
Detail‑oriented.
Must demonstrate proficient technical skills and have a functional working knowledge of business technology.
Ability to recognize new problems and determine solutions routinely and accurately.
Ability to initiate communication and interact in a manner that clearly and easily defines issues and predicts effects/outcomes.
Ability to provide positive and effective customer support by recommending technological solutions.
Additional Division Expectations
Through open, honest, and respectful communication, all staff, supervisors, and colleagues of the Division of Development & Alumni Relations are expected to interact with fairness, compassion, and decency. All employees will be held accountable for meeting the expectation of promoting a stable, productive, and healthy work environment.
Adherence to CASE standards and commonly accepted industry standards relating to fundraising reporting are expected of all fundraisers. All fundraisers will be held accountable for meeting this expectation.
Physical Demands
Work in a standard office environment.
Sit and work at a computer workstation for an extended amount of time.
Work using electronic mail, telephone, face‑to‑face discussions, paper form correspondence.
Communicate effectively in writing, speaking, and listening.
Organize and establish priorities; remember detail; multi‑task.
Lift and/or move up to 50 pounds.
Walk, stand, stoop, lift, kneel, climb.
Duties & Responsibilities (75% Time)
Diagnose and resolve software and hardware problems.
Track, prioritize, and document requests using a ticketing system.
Install and configure new computers (Windows and Mac) and other technology equipment including cellular devices.
Diagnose and resolve problems with printers, copiers/scanners, phones, A/V equipment.
Diagnose and resolve network printing issues.
Assist with user access setup and removal.
User setup and permission management for DAR and UGA resources using Active Directory.
Endpoint management safelisting.
Diagnose and resolve network/VPN connectivity.
Support DAR and UGA Foundation audio/video needs for meetings, webinars, and user trainings.
Assist creating and managing virtual meetings using different platforms.
Assist managing and troubleshooting A/V equipment and configurations.
Assist setting up and configuring A/V equipment for in‑person meetings at differing locations.
Documentation & Training (15% Time)
Establish and maintain user documentation, provide point‑of‑use training, create blog entries, and develop and maintain user FAQs.
Special Projects (10% Time)
Assist with yearly upgrades projects for endpoints and users.
Assist with annual asset inventory.
Assist with newly defined projects within the IT team.
Develop topology diagrams.
Contact Details Recruitment Contact Name:
Development & Alumni Relations’ Office of Talent Management
Recruitment Contact Email:
dartalent@uga.edu
#J-18808-Ljbffr
S14514P
Working Title:
IT Client Support Associate
Department:
DAR-Information Technology
Position Title:
IT Support Technician II
Posting Type:
External
Retirement Plan:
TRS
Employment Type:
Employee (Full Time)
Benefits Eligibility:
Benefits Eligible
Schedule:
8:00am-5:00pm
Salary:
$48,880+ commensurate with qualifications and experience
Posting Date:
12/18/2025
Open Until Filled:
Yes
Proposed Starting Date:
03/01/2026
Location & Compliance Location of Vacancy:
Athens Area
Special Instructions to Applicants:
This position is structured as a permanent position within the Division of Development & Alumni Relations. We are unable to sponsor a work visa for this position.
Security Access:
Yes
EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR
hrweb@uga.edu .
USG Core Values Statement The University System of Georgia is comprised of 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Minimum Qualifications High school diploma or equivalent and 2 years of related experience.
Preferred Qualifications
Experience installing and maintaining Windows and macOS.
Experience with video communication technologies.
Experience with hardware diagnosis and general repairs, such as replacing hard drives, cleaning scanners, testing network connections, etc.
Experience supporting cellular devices.
Prior experience in a technology helpdesk environment.
Experience with scripting languages.
General understanding of Active Directory and capabilities.
Position Summary This position is primarily responsible for end‑user support for division employees, including hardware, operating system, and network support for endpoints and devices. The role provides level one user support for the alumni and donor system and the UGA Foundation financial system, working to resolve common issues and recognize and escalating unusual or significant issues. Responsibilities include equipment imaging, physical equipment moves, managing telephone needs, supporting and performing maintenance on audio‑visual equipment, and overseeing meeting & event support. The role also assists with user access setup and removal across various platforms including Zoom, Adobe, and Qualtrics.
Knowledge, Skills, Abilities & Competencies
Self‑starter, takes initiative, and can work independently as well as in a team environment.
Organizational skills.
Demonstrates a commitment to outstanding customer service.
Communicates and employs interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct.
Detail‑oriented.
Must demonstrate proficient technical skills and have a functional working knowledge of business technology.
Ability to recognize new problems and determine solutions routinely and accurately.
Ability to initiate communication and interact in a manner that clearly and easily defines issues and predicts effects/outcomes.
Ability to provide positive and effective customer support by recommending technological solutions.
Additional Division Expectations
Through open, honest, and respectful communication, all staff, supervisors, and colleagues of the Division of Development & Alumni Relations are expected to interact with fairness, compassion, and decency. All employees will be held accountable for meeting the expectation of promoting a stable, productive, and healthy work environment.
Adherence to CASE standards and commonly accepted industry standards relating to fundraising reporting are expected of all fundraisers. All fundraisers will be held accountable for meeting this expectation.
Physical Demands
Work in a standard office environment.
Sit and work at a computer workstation for an extended amount of time.
Work using electronic mail, telephone, face‑to‑face discussions, paper form correspondence.
Communicate effectively in writing, speaking, and listening.
Organize and establish priorities; remember detail; multi‑task.
Lift and/or move up to 50 pounds.
Walk, stand, stoop, lift, kneel, climb.
Duties & Responsibilities (75% Time)
Diagnose and resolve software and hardware problems.
Track, prioritize, and document requests using a ticketing system.
Install and configure new computers (Windows and Mac) and other technology equipment including cellular devices.
Diagnose and resolve problems with printers, copiers/scanners, phones, A/V equipment.
Diagnose and resolve network printing issues.
Assist with user access setup and removal.
User setup and permission management for DAR and UGA resources using Active Directory.
Endpoint management safelisting.
Diagnose and resolve network/VPN connectivity.
Support DAR and UGA Foundation audio/video needs for meetings, webinars, and user trainings.
Assist creating and managing virtual meetings using different platforms.
Assist managing and troubleshooting A/V equipment and configurations.
Assist setting up and configuring A/V equipment for in‑person meetings at differing locations.
Documentation & Training (15% Time)
Establish and maintain user documentation, provide point‑of‑use training, create blog entries, and develop and maintain user FAQs.
Special Projects (10% Time)
Assist with yearly upgrades projects for endpoints and users.
Assist with annual asset inventory.
Assist with newly defined projects within the IT team.
Develop topology diagrams.
Contact Details Recruitment Contact Name:
Development & Alumni Relations’ Office of Talent Management
Recruitment Contact Email:
dartalent@uga.edu
#J-18808-Ljbffr