International Legal Technology Association
Senior End-User Technology Lead
International Legal Technology Association, Saint Louis, Missouri, United States, 63146
Thompson Coburn, a large full-service law firm with offices in eight (8) cities across the U.S., is in search of a full-time exempt Senior End-User Technology Lead to join its St. Louis office. With over 450 attorneys and experience in 50 areas of law, Thompson Coburn is regularly recognized for providing clients with outstanding value and service. Driven by our core values of integrity, innovation and diversity, we collaborate and work in a welcoming, fast-paced, and inclusive environment.
Under the leadership of the Director of End User Technologies, this senior level position in the Information Services department provides high-level technical guidance, approves end user technology changes and escalations, and ensures continuity of operations across Service Desk, Deskside, EUC Engineering, Mobility/MDM, and collaboration platforms. This position functions as a trusted advisor, escalation authority, and operational steward — ensuring the department remains aligned with Firm priorities, governance standards, and end-user experience expectations. After an initial period of training, this position is eligible for a hybrid work schedule.
Key Responsibilities
Approves operational changes, escalations, and decisions within the EUT scope, ensuring alignment with Firm policies and departmental standards.
Supports and guides EUT managers, supervisors, and team leads by providing direction, decision-making, and cross-functional alignment.
Oversees service delivery operations across all Firm offices, ensuring consistent, high-quality support experiences.
Identifies systemic issues affecting user experience and partners with Service Desk, Deskside, EUC Engineering, and other IT teams to implement solutions.
Serves as the highest-level escalation point for complex cross-platform issues involving endpoints, mobility/MDM, virtual desktops, Office 365, and Firm applications.
Collaborates closely with Security to enforce endpoint compliance, mobile governance, and alignment with Firm risk management practices.
Validates that new technologies, updates, and system changes are documented, tested, and properly transitioned into production.
Contributes to the creation and maintenance of operational documentation, standards, runbooks, and governance materials.
Assists in drafting communications for Firmwide technology changes, service alerts, outages, and end-user updates.
Knowledge, Skills, and Abilities Required
Deep technical expertise across Microsoft 365, Windows 10/11, Intune (MDM/MAM/Compliance), conditional access, endpoint security, and collaboration platforms.
Strong understanding of VDI/Citrix/IGEL environments, desktop engineering concepts, and endpoint provisioning.
Exceptional communication, leadership influence, and decision-making abilities without relying on formal authority.
Strong analytical and problem-solving skills with the ability to diagnose complex cross-team issues.
Attention to detail, the ability to balance multiple projects, and strong time management skills.
Demonstrated operational judgment and ability to make decisions that impact Firm productivity.
Ability to work across departments and build strong relationships with managers, supervisors, and technical staff.
Experience and Education Qualifications
Bachelor’s degree in Information Technology, Computer Science, Business Technology, or related field preferred.
Minimum of 7–10 years of progressive IT experience in end-user technology, engineering, mobility/MDM, or service delivery roles.
Experience in a law firm or other professional services environment strongly preferred.
Prior experience collaborating with or influencing managers, supervisors, and senior-level engineers without direct authority.
Microsoft, ITIL, or mobility certifications are a plus.
Benefits In addition to the exceptional working environment and a competitive salary, Thompson Coburn provides the following benefit options to qualifying employees:
Medical Insurance
Vision Insurance
Dental Insurance
Life Insurance & ADD policies
Short & Long Term Disability Insurance
Paid Parental Leave
401(k) Profit Sharing plans
Parking/Transportation Stipend
Section 125 Plan (Pre-tax premiums, dependent care and medical reimbursement)
Paid Holidays
Paid Vacation Time
Employee Assistance Program (EAP)
Employee Wellness Program
Tuition Reimbursement
College Savings Plan Deductions (529 Plans)
Long Term Care
Equal Opportunity Employer M/F/D/V
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Under the leadership of the Director of End User Technologies, this senior level position in the Information Services department provides high-level technical guidance, approves end user technology changes and escalations, and ensures continuity of operations across Service Desk, Deskside, EUC Engineering, Mobility/MDM, and collaboration platforms. This position functions as a trusted advisor, escalation authority, and operational steward — ensuring the department remains aligned with Firm priorities, governance standards, and end-user experience expectations. After an initial period of training, this position is eligible for a hybrid work schedule.
Key Responsibilities
Approves operational changes, escalations, and decisions within the EUT scope, ensuring alignment with Firm policies and departmental standards.
Supports and guides EUT managers, supervisors, and team leads by providing direction, decision-making, and cross-functional alignment.
Oversees service delivery operations across all Firm offices, ensuring consistent, high-quality support experiences.
Identifies systemic issues affecting user experience and partners with Service Desk, Deskside, EUC Engineering, and other IT teams to implement solutions.
Serves as the highest-level escalation point for complex cross-platform issues involving endpoints, mobility/MDM, virtual desktops, Office 365, and Firm applications.
Collaborates closely with Security to enforce endpoint compliance, mobile governance, and alignment with Firm risk management practices.
Validates that new technologies, updates, and system changes are documented, tested, and properly transitioned into production.
Contributes to the creation and maintenance of operational documentation, standards, runbooks, and governance materials.
Assists in drafting communications for Firmwide technology changes, service alerts, outages, and end-user updates.
Knowledge, Skills, and Abilities Required
Deep technical expertise across Microsoft 365, Windows 10/11, Intune (MDM/MAM/Compliance), conditional access, endpoint security, and collaboration platforms.
Strong understanding of VDI/Citrix/IGEL environments, desktop engineering concepts, and endpoint provisioning.
Exceptional communication, leadership influence, and decision-making abilities without relying on formal authority.
Strong analytical and problem-solving skills with the ability to diagnose complex cross-team issues.
Attention to detail, the ability to balance multiple projects, and strong time management skills.
Demonstrated operational judgment and ability to make decisions that impact Firm productivity.
Ability to work across departments and build strong relationships with managers, supervisors, and technical staff.
Experience and Education Qualifications
Bachelor’s degree in Information Technology, Computer Science, Business Technology, or related field preferred.
Minimum of 7–10 years of progressive IT experience in end-user technology, engineering, mobility/MDM, or service delivery roles.
Experience in a law firm or other professional services environment strongly preferred.
Prior experience collaborating with or influencing managers, supervisors, and senior-level engineers without direct authority.
Microsoft, ITIL, or mobility certifications are a plus.
Benefits In addition to the exceptional working environment and a competitive salary, Thompson Coburn provides the following benefit options to qualifying employees:
Medical Insurance
Vision Insurance
Dental Insurance
Life Insurance & ADD policies
Short & Long Term Disability Insurance
Paid Parental Leave
401(k) Profit Sharing plans
Parking/Transportation Stipend
Section 125 Plan (Pre-tax premiums, dependent care and medical reimbursement)
Paid Holidays
Paid Vacation Time
Employee Assistance Program (EAP)
Employee Wellness Program
Tuition Reimbursement
College Savings Plan Deductions (529 Plans)
Long Term Care
Equal Opportunity Employer M/F/D/V
#J-18808-Ljbffr