Bravura Inc.
Dahlgren, VA; San Diego, CA; Dam Neck/Norfolk, VA; or Great Lakes, IL
Education/Certifications: Bachelor’s Degree in Electrical/Electronic/Computer Engineering, Computer Science, or Information Systems (desired); IAT Level I (required) [A+; CND; Network+; CCNA-Security; or SSCP)
Years of Experience: 2+ years in IT/help desk support (industry, federal, or DoD)
Clearance Level & Investigation: Secret / T3
Citizenship: U.S. Citizenship
IA Cert Level (DoD 8570.01): IAT Level I
Responsibilities:
Administer and support daily operational requirements of computer network systems including workstation, file servers, and web servers.
Typical duties involve installation of hardware, software, systems upgrades, network accounts, network security, and web page design, interface and updates, and local system design documentation.
Maintain, troubleshoot, and implement network security tools including firewalls, anti-virus, and intrusion detection services.
Train staff on software applicable to position, assist customers with information technology, monitor system configuration (hardware and software), and provide instruction on computers and applications.
Troubleshoot and resolve system hardware and software issues.
Manage accounts, network rights, and system access.
Install and configure hardware, software, and peripherals.
Perform asset management and inventory of IT resources.
Monitor and report on system performance.
Conduct research and provide solutions for complex system problems.
Develop trend analysis and impact reports.
Provide phone/email helpdesk support and maintain incident tracking and documentation via solution database (ServiceNow).
Perform Electronic Media Destruction actions (review documentation & tracking).
Assist in submitting purchase request actions (quote gathering, preparing purchase requests).
Provide on-site helpdesk support for current and future IT hardware/software configurations of domain networks.
Troubleshoot and remediate problems encountered by personnel on networks; install, configure, and maintain software and hardware; and provide training in response to customer requirements or inquiries.
Perform additional actions required to support electronic classroom deployment.
Attend meetings and submit associated reports.
Qualifications:
Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support.
A Bachelor’s Degree in Electrical/Electronic/Computer Engineering, Computer Science, or Information Systems is desired but not required.
Requires an IAT Level I certification, covered by one of the following: CompTIA A+; EC-Council Certified Network Defense (CND) v3; CompTIA Network+; CCNA Security; or Systems Security Certified Practitioner (SSCP).
Must maintain a Secret clearance / T3 investigation and be a U.S. citizen.
Required Technical Proficiency: Computer networking concepts, protocols, and security methodologies.
System performance and availability monitoring.
Network access, identity, and access management (e.g., PKI).
Remote access technologies.
Systems administration concepts.
Common network tools (e.g., ping, traceroute, nslookup).
Electronic device functionality (computers, network components, peripherals).
Operating System command line execution (e.g., ipconfig, netstat).
Cloud computing service and deployment models (SaaS, IaaS, PaaS).
Network protocols (TCP/IP, DHCP, DNS).
Required Security Awareness: Cybersecurity principles, threats, and vulnerabilities.
National and international cybersecurity laws, regulations, and ethics.
Organizational IT user security policies (e.g., account management, access control).
Data security standards (PII, PCI, PHI).
Information classification, compromise procedures, and incident management processes.
Required Support and Service Delivery: Risk management processes (assessment and mitigation).
Incident data analysis and trend identification.Service desk best practices.
Required Customer Service and Communication Skills: Technical training development and delivery.
Incident tracking and solution database management.
Trouble ticketing system utilization (incident, problem, event documentation).
Standard Operating Procedure (SOP) development and maintenance.
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Years of Experience: 2+ years in IT/help desk support (industry, federal, or DoD)
Clearance Level & Investigation: Secret / T3
Citizenship: U.S. Citizenship
IA Cert Level (DoD 8570.01): IAT Level I
Responsibilities:
Administer and support daily operational requirements of computer network systems including workstation, file servers, and web servers.
Typical duties involve installation of hardware, software, systems upgrades, network accounts, network security, and web page design, interface and updates, and local system design documentation.
Maintain, troubleshoot, and implement network security tools including firewalls, anti-virus, and intrusion detection services.
Train staff on software applicable to position, assist customers with information technology, monitor system configuration (hardware and software), and provide instruction on computers and applications.
Troubleshoot and resolve system hardware and software issues.
Manage accounts, network rights, and system access.
Install and configure hardware, software, and peripherals.
Perform asset management and inventory of IT resources.
Monitor and report on system performance.
Conduct research and provide solutions for complex system problems.
Develop trend analysis and impact reports.
Provide phone/email helpdesk support and maintain incident tracking and documentation via solution database (ServiceNow).
Perform Electronic Media Destruction actions (review documentation & tracking).
Assist in submitting purchase request actions (quote gathering, preparing purchase requests).
Provide on-site helpdesk support for current and future IT hardware/software configurations of domain networks.
Troubleshoot and remediate problems encountered by personnel on networks; install, configure, and maintain software and hardware; and provide training in response to customer requirements or inquiries.
Perform additional actions required to support electronic classroom deployment.
Attend meetings and submit associated reports.
Qualifications:
Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support.
A Bachelor’s Degree in Electrical/Electronic/Computer Engineering, Computer Science, or Information Systems is desired but not required.
Requires an IAT Level I certification, covered by one of the following: CompTIA A+; EC-Council Certified Network Defense (CND) v3; CompTIA Network+; CCNA Security; or Systems Security Certified Practitioner (SSCP).
Must maintain a Secret clearance / T3 investigation and be a U.S. citizen.
Required Technical Proficiency: Computer networking concepts, protocols, and security methodologies.
System performance and availability monitoring.
Network access, identity, and access management (e.g., PKI).
Remote access technologies.
Systems administration concepts.
Common network tools (e.g., ping, traceroute, nslookup).
Electronic device functionality (computers, network components, peripherals).
Operating System command line execution (e.g., ipconfig, netstat).
Cloud computing service and deployment models (SaaS, IaaS, PaaS).
Network protocols (TCP/IP, DHCP, DNS).
Required Security Awareness: Cybersecurity principles, threats, and vulnerabilities.
National and international cybersecurity laws, regulations, and ethics.
Organizational IT user security policies (e.g., account management, access control).
Data security standards (PII, PCI, PHI).
Information classification, compromise procedures, and incident management processes.
Required Support and Service Delivery: Risk management processes (assessment and mitigation).
Incident data analysis and trend identification.Service desk best practices.
Required Customer Service and Communication Skills: Technical training development and delivery.
Incident tracking and solution database management.
Trouble ticketing system utilization (incident, problem, event documentation).
Standard Operating Procedure (SOP) development and maintenance.
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