Cornerstone Defense LLC
Technical Support Specialist
Cornerstone Defense LLC, Virginia, Minnesota, United States, 55792
Technical Support Specialist
Location: Dahlgren, VA
*Active Secret Clearance needed to apply*
Company Overview Cornerstone Defense is the Employer of Choice within the Intelligence, Defense, and Space communities of the U.S. Government. Realizing early on that our most prized assets are our employees, we continually focus our attention on improving the overall work/life experience they have supporting the mission. Our Team is pushed every day to use their industry leading knowledge to provide end-to-end solutions to combat our nation’s toughest and most secure problems. If you are looking for a place to not only be professionally challenged, but encouraged and supported by a company that cares, don’t look any further than Cornerstone Defense.
Benefits Overview
Medical, Dental and Vision Plans
Generous PTO Policy
401(k)
HSA and FSA options
Life and Disability Insurance
Tuition Reimbursement and Training
Perks at Work Discount Program
Referral Program
Leads Generation Program
CollegeAmerica 529
Fitness Reimbursement Program
Travel Assistance
Norton Lifelock Benefit Solutions
Life Planning Financial & Legal Services
Qualifications
Two (2) years of related IT/Help Desk Support experience
Technical Proficiency
Networking concepts, protocols, and security methodologies
System performance and availability monitoring
Network access, identity, and access management (e.g., PKI)
Remote access technologies
Systems administration concepts
Common network tools (ping, traceroute, nslookup)
Electronic device functionality (computers, network components, peripherals)
OS command line execution (ipconfig, netstat)
Cloud computing service/deployment models (SaaS, IaaS, PaaS)
Network protocols (TCP/IP, DHCP, DNS)
Security Awareness
Cybersecurity principles, threats, and vulnerabilities
National/international cybersecurity laws, regulations, and ethics
Organizational IT security policies (account management, access control)
Data security standards (PII, PCI, PHI)
Information classification, compromise procedures, and incident management processes
Support & Service Delivery
Risk management (assessment and mitigation)
Incident data analysis and trend identification
Service desk best practices
Customer service and communication skills
Technical training development and deliveryIncident tracking and solution database management
Trouble ticketing system utilization (incident, problem, event documentation)
SOP development and maintenance
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*Active Secret Clearance needed to apply*
Company Overview Cornerstone Defense is the Employer of Choice within the Intelligence, Defense, and Space communities of the U.S. Government. Realizing early on that our most prized assets are our employees, we continually focus our attention on improving the overall work/life experience they have supporting the mission. Our Team is pushed every day to use their industry leading knowledge to provide end-to-end solutions to combat our nation’s toughest and most secure problems. If you are looking for a place to not only be professionally challenged, but encouraged and supported by a company that cares, don’t look any further than Cornerstone Defense.
Benefits Overview
Medical, Dental and Vision Plans
Generous PTO Policy
401(k)
HSA and FSA options
Life and Disability Insurance
Tuition Reimbursement and Training
Perks at Work Discount Program
Referral Program
Leads Generation Program
CollegeAmerica 529
Fitness Reimbursement Program
Travel Assistance
Norton Lifelock Benefit Solutions
Life Planning Financial & Legal Services
Qualifications
Two (2) years of related IT/Help Desk Support experience
Technical Proficiency
Networking concepts, protocols, and security methodologies
System performance and availability monitoring
Network access, identity, and access management (e.g., PKI)
Remote access technologies
Systems administration concepts
Common network tools (ping, traceroute, nslookup)
Electronic device functionality (computers, network components, peripherals)
OS command line execution (ipconfig, netstat)
Cloud computing service/deployment models (SaaS, IaaS, PaaS)
Network protocols (TCP/IP, DHCP, DNS)
Security Awareness
Cybersecurity principles, threats, and vulnerabilities
National/international cybersecurity laws, regulations, and ethics
Organizational IT security policies (account management, access control)
Data security standards (PII, PCI, PHI)
Information classification, compromise procedures, and incident management processes
Support & Service Delivery
Risk management (assessment and mitigation)
Incident data analysis and trend identification
Service desk best practices
Customer service and communication skills
Technical training development and deliveryIncident tracking and solution database management
Trouble ticketing system utilization (incident, problem, event documentation)
SOP development and maintenance
#J-18808-Ljbffr