The Applied Research Laboratory at Penn State University
IT Support Specialist
The Applied Research Laboratory at Penn State University, University Park, Texas, United States
Be among the first 25 applicants.
Application Instructions
Current Penn State employee (faculty, staff, technical service, or student):
Login to Workday to complete the internal application process. Please do not apply here; apply internally through Workday.
Current Penn State student (not employed previously at the university) and seeking employment with Penn State:
Login to Workday to complete the student application process. Please do not apply here; apply internally through Workday.
Not a current employee or student:
Click “Apply” and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants. Position Specifics We are searching for an experienced, detail-oriented, and customer service focused IT Support Specialist to join our Product Lifecycle Management (PLM) and Computer-Aided Design (CAD) Tools Team at the Applied Research Laboratory (ARL) at Penn State. The PLM CAD Tools Team works in collaboration with ARL Research Offices to support the management of research and engineering data via Siemens Teamcenter and a suite of engineering design tools.
ARL is an authorized DoD SkillBridge partner and welcomes all transitioning military members to apply.
You will
Provide technical support to users for CAD software packages and Siemens Teamcenter PLM
Diagnose, research, and resolve user issues in a timely manner through established protocols, robust communication, and troubleshooting; esca‑late as necessary
Participate in maintenance, implementation, troubleshooting, and support for applications and servers
Provide appropriate access to applications, systems, and data
Provide guidance and inform of policies/procedures to users, including training as necessary
Implement security policies and protocols
Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation
Contribute to documentation of incidents, internal processes/procedures, and training manuals
Assist in tracking and maintaining hardware and software inventory; interact with vendors
May supervise a growing staff, including hiring, development, and performance management
Required skills/experience areas include
Oracle databases and application servers (e.g., Apache Tomcat)
Helpdesk ticketing systems (e.g., Atlassian Jira)
Strong analytical skills to achieve results when diagnosing and resolving technical issues
Successful experience following established protocols and security procedures
Success in environments where various forms of communication and organizational skills were crucial to be effective
Preferred skills/experience areas include
Associate’s degree in computer or specialized technology
CAD tools and PLM systems (e.g., Siemens Teamcenter)
VMWare and virtual machine management
Microsoft Office Product Suite – Excel, Word, Powerpoint, Project, Visio
Current eligibility for access to classified information at the Secret level or higher and may be subject to a government background investigation to upgrade clearance eligibility, if required
Your working location will be fully on‑site, located in State College, PA. However, options may exist for hybrid on‑site/work from home dependent upon research needs. Questions related to flexible work should be directed to the hiring manager during the interview process.
Minimum Education, Work Experience & Required Certifications
IT Support Specialist – Senior Support: Associate Degree, 4+ years of relevant experience; or an equivalent combination of education and experience. Required Certifications: None.
IT Support Specialist – Intermediate Support: General Equivalency Diploma (GED) or High School (HS), 2+ years of relevant experience; or an equivalent combination of education and experience. Required Certifications: None.
ARL’s purpose is to research and develop innovative solutions to challenging scientific, engineering, and technology problems in support of the Navy, the Department of Defense (DoD), and the Intel Community (IC).
FOR FURTHER INFORMATION on ARL, visit our web site at www.arl.psu.edu.
Background Checks/Clearances Employment with the University will require successful completion of background check(s) in accordance with University policies. All positions at ARL require candidates to possess the ability to obtain a government security clearance; you will be notified during the interview process if this position is subject to a government background investigation. You must be a U.S. citizen to apply. Employment with the ARL will require successful completion of a pre‑employment drug screen.
Salary & Benefits The salary range for this position, including all possible grades, is $46,400.00 - $74,000.00. The proposed salary range may be impacted by geographic differential.
Penn State provides a competitive benefits package for full‑time employees designed to support both personal and professional well‑being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.
EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814‑865‑1473.
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Application Instructions
Current Penn State employee (faculty, staff, technical service, or student):
Login to Workday to complete the internal application process. Please do not apply here; apply internally through Workday.
Current Penn State student (not employed previously at the university) and seeking employment with Penn State:
Login to Workday to complete the student application process. Please do not apply here; apply internally through Workday.
Not a current employee or student:
Click “Apply” and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants. Position Specifics We are searching for an experienced, detail-oriented, and customer service focused IT Support Specialist to join our Product Lifecycle Management (PLM) and Computer-Aided Design (CAD) Tools Team at the Applied Research Laboratory (ARL) at Penn State. The PLM CAD Tools Team works in collaboration with ARL Research Offices to support the management of research and engineering data via Siemens Teamcenter and a suite of engineering design tools.
ARL is an authorized DoD SkillBridge partner and welcomes all transitioning military members to apply.
You will
Provide technical support to users for CAD software packages and Siemens Teamcenter PLM
Diagnose, research, and resolve user issues in a timely manner through established protocols, robust communication, and troubleshooting; esca‑late as necessary
Participate in maintenance, implementation, troubleshooting, and support for applications and servers
Provide appropriate access to applications, systems, and data
Provide guidance and inform of policies/procedures to users, including training as necessary
Implement security policies and protocols
Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation
Contribute to documentation of incidents, internal processes/procedures, and training manuals
Assist in tracking and maintaining hardware and software inventory; interact with vendors
May supervise a growing staff, including hiring, development, and performance management
Required skills/experience areas include
Oracle databases and application servers (e.g., Apache Tomcat)
Helpdesk ticketing systems (e.g., Atlassian Jira)
Strong analytical skills to achieve results when diagnosing and resolving technical issues
Successful experience following established protocols and security procedures
Success in environments where various forms of communication and organizational skills were crucial to be effective
Preferred skills/experience areas include
Associate’s degree in computer or specialized technology
CAD tools and PLM systems (e.g., Siemens Teamcenter)
VMWare and virtual machine management
Microsoft Office Product Suite – Excel, Word, Powerpoint, Project, Visio
Current eligibility for access to classified information at the Secret level or higher and may be subject to a government background investigation to upgrade clearance eligibility, if required
Your working location will be fully on‑site, located in State College, PA. However, options may exist for hybrid on‑site/work from home dependent upon research needs. Questions related to flexible work should be directed to the hiring manager during the interview process.
Minimum Education, Work Experience & Required Certifications
IT Support Specialist – Senior Support: Associate Degree, 4+ years of relevant experience; or an equivalent combination of education and experience. Required Certifications: None.
IT Support Specialist – Intermediate Support: General Equivalency Diploma (GED) or High School (HS), 2+ years of relevant experience; or an equivalent combination of education and experience. Required Certifications: None.
ARL’s purpose is to research and develop innovative solutions to challenging scientific, engineering, and technology problems in support of the Navy, the Department of Defense (DoD), and the Intel Community (IC).
FOR FURTHER INFORMATION on ARL, visit our web site at www.arl.psu.edu.
Background Checks/Clearances Employment with the University will require successful completion of background check(s) in accordance with University policies. All positions at ARL require candidates to possess the ability to obtain a government security clearance; you will be notified during the interview process if this position is subject to a government background investigation. You must be a U.S. citizen to apply. Employment with the ARL will require successful completion of a pre‑employment drug screen.
Salary & Benefits The salary range for this position, including all possible grades, is $46,400.00 - $74,000.00. The proposed salary range may be impacted by geographic differential.
Penn State provides a competitive benefits package for full‑time employees designed to support both personal and professional well‑being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.
EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814‑865‑1473.
#J-18808-Ljbffr