Dunhill Professional Search & Government Solutions
Cloud Support Engineer - TS/SCI With Full-Scope Polygraph
Dunhill Professional Search & Government Solutions, Reston, Virginia, United States, 22090
Cloud Support Engineer - TS/SCI With Full-Scope Polygraph
Serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or elevate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues.
Duties and Responsibilities
Respond to incident tickets in a 24×7 operational environment to meet SLA objectives.
Troubleshoot system issues using diagnostic tools such as netmom, windbg, and custom application tools.
Review system logs to identify and mitigate system issues.
Leverage knowledge base to help troubleshoot, identify, and resolve system issues.
Update knowledge base troubleshooting guides and lessons learned as required.
Document incident fixes and make recommendations to the engineering team for system improvements for future releases.
Document system issues resulting in outages and coordinate change through the change management process.
Support collaboration across operations, development teams, and external partners.
Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues.
Monitor solution performance according to client specifications and SLAs, escalating as needed.
Perform other supporting duties as directed.
Be willing to work overtime and varying hours as required.
Minimum Qualifications
BS in Computer Science or another technical discipline is preferred.
3 years of operations experience providing application infrastructure support; 2 years performing system administrator support.
Clearance Requirement TS/SCI with Full Scope Poly required.
Other Job Specific Skills
Experience with system administration support tools such as Windows/Linux.
Experience supporting a 24×7 cloud‑based environment.
Strong interpersonal skills.
Strong oral and written communication skills.
Experience supporting a cloud‑based environment and tools such as Azure/AWS.
Experience analyzing, troubleshooting, and providing solutions for technical issues.
Ability to problem‑solve and collaborate with team members.
Strong organizational and multi‑tasking skills.
Strong in technical communications with both technical and non‑technical peers.
Able to maintain professionalism under pressure.
Seniority level Associate
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
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Duties and Responsibilities
Respond to incident tickets in a 24×7 operational environment to meet SLA objectives.
Troubleshoot system issues using diagnostic tools such as netmom, windbg, and custom application tools.
Review system logs to identify and mitigate system issues.
Leverage knowledge base to help troubleshoot, identify, and resolve system issues.
Update knowledge base troubleshooting guides and lessons learned as required.
Document incident fixes and make recommendations to the engineering team for system improvements for future releases.
Document system issues resulting in outages and coordinate change through the change management process.
Support collaboration across operations, development teams, and external partners.
Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues.
Monitor solution performance according to client specifications and SLAs, escalating as needed.
Perform other supporting duties as directed.
Be willing to work overtime and varying hours as required.
Minimum Qualifications
BS in Computer Science or another technical discipline is preferred.
3 years of operations experience providing application infrastructure support; 2 years performing system administrator support.
Clearance Requirement TS/SCI with Full Scope Poly required.
Other Job Specific Skills
Experience with system administration support tools such as Windows/Linux.
Experience supporting a 24×7 cloud‑based environment.
Strong interpersonal skills.
Strong oral and written communication skills.
Experience supporting a cloud‑based environment and tools such as Azure/AWS.
Experience analyzing, troubleshooting, and providing solutions for technical issues.
Ability to problem‑solve and collaborate with team members.
Strong organizational and multi‑tasking skills.
Strong in technical communications with both technical and non‑technical peers.
Able to maintain professionalism under pressure.
Seniority level Associate
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr