Zachary Piper Solutions
Cloud Support Administrator (Full Scope Poly)
Zachary Piper Solutions, Reston, Virginia, United States, 22090
Zachary Piper Solutions is seeking a Cloud Support Administrator (Digital Escort) to support a critical intelligence cloud security program in the following locations: Reston, VA; Redmond, WA. The team is seeking IT support specialists who are experienced with Microsoft cloud environments to support an on‑going classified program. Clearance: Top secret/SCI required w/ Full Scope Poly. Location: Reston, VA, Redmond, WA. Schedule: Shift work – 24×7 operational environment (night shift). This job opens for applications 10/20/2025. Applications for this job will be accepted for at least 30 days from the posting date.
Responsibilities
Complete incoming tickets through Remedy, ServiceNow or other ticketing system
Troubleshoot and resolve system issues utilizing customer tools
Document all findings from tickets and incidents
Automate and troubleshoot tasks using various scripting languages and services
Provide end‑user support to customers at the Tier I‑III level in cloud based environments
Qualifications
Must hold an active TS/SCI Full Scope Polygraph clearance
Must be willing to work one shift, no dual employment
Certifications: IAT II, AZ900 (preferred)
Willingness to shift work, as 24/7 support is essential
Excellent customer service skills and focus.
Education: Bachelor’s Degree and 1+ years of related professional experience
Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow, Netmom, Windbg
Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure)
Compensation
$70,000 – $135,000+ based on years of experience
Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law
Opportunity to get your foot in the door with cloud
Long‑term stable program
Keywords: help desk, helpdesk, IT, information technology, system administration, service desk, servicedesk, active directory, Azure, Office365, Full scope polygraph, FSP, TS/SCI, Polygraph, Full scope, remedy, serviceNow, troubleshooting, troubleshoot, configuration, ticketing, ticketing system, IT, information technology, SOC, security operations center, deploying, deployment, Jira, documentation, intelligence, DoD, department of defense, security clearance, clearance, Washington, Reston, shift work, 24×7, Elkridge, Maryland, CIA, DIA, NGA, NRO, Debugging, audit, root cause, cyber, network operations, operational environment, netops, operations, cyber security, cybersecurity, networks, networking, systems, systems engineering, Cisco, Juniper, LAN, WAN, TS/SCI, SECURITY CLEARANCE, CLEARANCE, TOP SECRET/SCI, SCI, SINGLE SCOPE POLY, POLYGRAPH, software development, troubleshooting, active directory, ticketing, trouble ticketing, remedy, system administrator, systems administrator, system admin, NGA, GEOINT, SIGINT, government contract, sec+, security+, a+, Azure, Microsoft Azure, Microsoft, Azure, Microsoft, MS, router, switch, SLAs, SLA, service level agreement, digital escort, intelligence, Microsoft, Azure, tier I, Tier II, active directory, Cloud, cloud based, ticketing, tickets
Zachary Piper Solutions
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Responsibilities
Complete incoming tickets through Remedy, ServiceNow or other ticketing system
Troubleshoot and resolve system issues utilizing customer tools
Document all findings from tickets and incidents
Automate and troubleshoot tasks using various scripting languages and services
Provide end‑user support to customers at the Tier I‑III level in cloud based environments
Qualifications
Must hold an active TS/SCI Full Scope Polygraph clearance
Must be willing to work one shift, no dual employment
Certifications: IAT II, AZ900 (preferred)
Willingness to shift work, as 24/7 support is essential
Excellent customer service skills and focus.
Education: Bachelor’s Degree and 1+ years of related professional experience
Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow, Netmom, Windbg
Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure)
Compensation
$70,000 – $135,000+ based on years of experience
Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law
Opportunity to get your foot in the door with cloud
Long‑term stable program
Keywords: help desk, helpdesk, IT, information technology, system administration, service desk, servicedesk, active directory, Azure, Office365, Full scope polygraph, FSP, TS/SCI, Polygraph, Full scope, remedy, serviceNow, troubleshooting, troubleshoot, configuration, ticketing, ticketing system, IT, information technology, SOC, security operations center, deploying, deployment, Jira, documentation, intelligence, DoD, department of defense, security clearance, clearance, Washington, Reston, shift work, 24×7, Elkridge, Maryland, CIA, DIA, NGA, NRO, Debugging, audit, root cause, cyber, network operations, operational environment, netops, operations, cyber security, cybersecurity, networks, networking, systems, systems engineering, Cisco, Juniper, LAN, WAN, TS/SCI, SECURITY CLEARANCE, CLEARANCE, TOP SECRET/SCI, SCI, SINGLE SCOPE POLY, POLYGRAPH, software development, troubleshooting, active directory, ticketing, trouble ticketing, remedy, system administrator, systems administrator, system admin, NGA, GEOINT, SIGINT, government contract, sec+, security+, a+, Azure, Microsoft Azure, Microsoft, Azure, Microsoft, MS, router, switch, SLAs, SLA, service level agreement, digital escort, intelligence, Microsoft, Azure, tier I, Tier II, active directory, Cloud, cloud based, ticketing, tickets
Zachary Piper Solutions
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