Orlando Health
Workers’ Compensation Coordinator - Jewett Orthopedic Institute, Access Center
Orlando Health, Orlando, Florida, us, 32885
Workers’ Compensation Coordinator - Jewett Orthopedic Institute, Access Center
Orlando Health
Position Summary One of the region’s largest orthopedic and sports medicine providers, Orlando Health Jewett Orthopedic Institute’s world-class team of orthopedic surgeons and sports medicine physicians specialize in conditions and injuries of the spine, hand, upper extremities, foot, ankle and lower extremities, as well as joint replacement, concussions, interventional pain management, bone health and orthopedic trauma. The institute’s Downtown Complex brings the whole spectrum of orthopedic and spine care under one roof and includes an orthopedic specialty hospital featuring 75 private inpatient rooms, 10 advanced OR suites, and a research and innovation center with a bio skills lab and 3D printer. Institute physicians also lead a robust clinical research and education program. An adjacent medical pavilion houses a 63-exam-room outpatient clinic, imaging suite, physical therapy spaces and ambulatory surgery center. The institute also holds official medical roles with multiple athletic teams, sporting events and venues. In its first year of eligibility, the institute has been recognized for its positive workplace culture with Modern Healthcare’s Best Places to Work award.
The
Workers’ Compensation Coordinator
primarily supports patients via the telephone in accordance with the practice’s Workers' Compensation programs and processes.
Benefits Package Medical, Dental, Vision
403(b) Retirement Savings Plan
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Paid Time Off (Up to 5 weeks to start)
Life Insurance
Extended Leave Plan (ELP)
Family Care (child care, elder care, pet care)
Paid Parental Leave
Pet Insurance
Car Insurance
100% PAID Tuition as well as tuition reimbursement & monthly payments to help pay down any graduated school debt
Responsibilities
Schedules appointments relating to Workers’ Compensation cases, providing accurate information to expedite patient preparation, arrival location, and time.
Uses a proactive approach with all customers by actively listening, showing a caring attitude, and offering alternatives when necessary.
Applies understanding of medical terminology and maintains basic understanding of medical needs during the screening process for scheduling an appointment.
Collects necessary information for data entry, treatment, and billing purposes.
Demonstrates superb telephone etiquette, team player attitude, and professional communication skills.
Utilizes working knowledge of all registration, scheduling systems, and Web-based resources.
Facilitates communications between physicians’ teams, nurse case managers, adjusters, and other third-party management companies in support of comprehensive case management.
Works directly with adjusters, nurse case managers, and lawyers to expedite patient care in a timely manner.Identifies customer service issues and resolves or initiates necessary follow-up.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Qualifications Education/Training
High school graduate or equivalent.
Experience
1 year scheduling experience and 1 year working knowledge of Florida Workers’ Compensation process and regulations.
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Position Summary One of the region’s largest orthopedic and sports medicine providers, Orlando Health Jewett Orthopedic Institute’s world-class team of orthopedic surgeons and sports medicine physicians specialize in conditions and injuries of the spine, hand, upper extremities, foot, ankle and lower extremities, as well as joint replacement, concussions, interventional pain management, bone health and orthopedic trauma. The institute’s Downtown Complex brings the whole spectrum of orthopedic and spine care under one roof and includes an orthopedic specialty hospital featuring 75 private inpatient rooms, 10 advanced OR suites, and a research and innovation center with a bio skills lab and 3D printer. Institute physicians also lead a robust clinical research and education program. An adjacent medical pavilion houses a 63-exam-room outpatient clinic, imaging suite, physical therapy spaces and ambulatory surgery center. The institute also holds official medical roles with multiple athletic teams, sporting events and venues. In its first year of eligibility, the institute has been recognized for its positive workplace culture with Modern Healthcare’s Best Places to Work award.
The
Workers’ Compensation Coordinator
primarily supports patients via the telephone in accordance with the practice’s Workers' Compensation programs and processes.
Benefits Package Medical, Dental, Vision
403(b) Retirement Savings Plan
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Paid Time Off (Up to 5 weeks to start)
Life Insurance
Extended Leave Plan (ELP)
Family Care (child care, elder care, pet care)
Paid Parental Leave
Pet Insurance
Car Insurance
100% PAID Tuition as well as tuition reimbursement & monthly payments to help pay down any graduated school debt
Responsibilities
Schedules appointments relating to Workers’ Compensation cases, providing accurate information to expedite patient preparation, arrival location, and time.
Uses a proactive approach with all customers by actively listening, showing a caring attitude, and offering alternatives when necessary.
Applies understanding of medical terminology and maintains basic understanding of medical needs during the screening process for scheduling an appointment.
Collects necessary information for data entry, treatment, and billing purposes.
Demonstrates superb telephone etiquette, team player attitude, and professional communication skills.
Utilizes working knowledge of all registration, scheduling systems, and Web-based resources.
Facilitates communications between physicians’ teams, nurse case managers, adjusters, and other third-party management companies in support of comprehensive case management.
Works directly with adjusters, nurse case managers, and lawyers to expedite patient care in a timely manner.Identifies customer service issues and resolves or initiates necessary follow-up.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Qualifications Education/Training
High school graduate or equivalent.
Experience
1 year scheduling experience and 1 year working knowledge of Florida Workers’ Compensation process and regulations.
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