Orlando Health
Scheduling Coordinator - Jewett Orthopedic Institute, Access Center
Orlando Health, Orlando, Florida, us, 32885
Scheduling Coordinator - Jewett Orthopedic Institute, Access Center
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Scheduling Coordinator - Jewett Orthopedic Institute, Access Center
role at
Orlando Health
Position Summary
One of the region’s largest orthopedic and sports medicine providers, Orlando Health Jewett Orthopedic Institute’s world-class team of orthopedic surgeons and sports medicine physicians specialize in conditions and injuries of the spine, hand, upper extremities, foot, ankle and lower extremities, as well as joint replacement, concussions, interventional pain management, bone health and orthopedic trauma. The institute’s Downtown Complex brings the whole spectrum of orthopedic and spine care under one roof and includes an orthopedic specialty hospital featuring 75 private inpatient rooms, 10 advanced OR suites, and a research and innovation center with a bio skills lab and 3D printer. Institute physicians also lead a robust clinical research and education program. An adjacent medical pavilion houses a 63‑exam‑room outpatient clinic, imaging suite, physical therapy spaces and ambulatory surgery center. The institute also holds official medical roles with multiple athletic teams, sporting events and venues. In its first year of eligibility, the institute has been recognized for its positive workplace culture with Modern Healthcare’s Best Places to Work award.
Click here to learn more about Orlando Health Jewett Orthopedic Institute
Position Summary
The
Scheduling Coordinator
will communicate regularly with physicians, patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.
Schedule Summary
Full-time | Monday - Friday
Orlando Health Offers a Great Benefits Package That Includes
Medical, Dental, Vision
403(b) Retirement Savings Plan
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Paid Time Off (Up to 5 weeks to start)
Life Insurance
Extended Leave Plan (ELP)
Family Care (child care, elder care, pet care)
Paid Parental Leave
Pet Insurance
Car Insurance
100% PAID Tuition as well as tuition reimbursement & monthly payments to help pay down any graduated school debt
Responsibilities
Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
Understand the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
Exhibit working knowledge in the use of all registration, scheduling systems, and Web based resources.
Knowledge of computer applications, multi‑line telephone system, printers, copy fax machines, which may include required data entry.
Maintain basic understanding of the medical needs during the screening process for scheduling an appointment.
Consistently review the schedules daily and communicate all changes to appropriate staff.
Consistently meet departmental goals for productivity, quality and customer service standards set by Orlando Health.
Maintain a working knowledge of ICD‑9 (ICD‑10) and CPT codes, as deemed necessary.
Identify customer service issues and resolve or initiate necessary follow‑up.
Adhere to all portions of the Orlando Health Professional Appearance Policy at all times.
Maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintain compliance with all Orlando Health policies and procedures.
Qualifications Education/Training
High school graduate or equivalent.
Must complete Orlando Health medical terminology course within 90 days of hire.
Licensure/Certification
None.
Experience
One (1) year of retail, customer service or health care.
Computer experience required.
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Scheduling Coordinator - Jewett Orthopedic Institute, Access Center
role at
Orlando Health
Position Summary
One of the region’s largest orthopedic and sports medicine providers, Orlando Health Jewett Orthopedic Institute’s world-class team of orthopedic surgeons and sports medicine physicians specialize in conditions and injuries of the spine, hand, upper extremities, foot, ankle and lower extremities, as well as joint replacement, concussions, interventional pain management, bone health and orthopedic trauma. The institute’s Downtown Complex brings the whole spectrum of orthopedic and spine care under one roof and includes an orthopedic specialty hospital featuring 75 private inpatient rooms, 10 advanced OR suites, and a research and innovation center with a bio skills lab and 3D printer. Institute physicians also lead a robust clinical research and education program. An adjacent medical pavilion houses a 63‑exam‑room outpatient clinic, imaging suite, physical therapy spaces and ambulatory surgery center. The institute also holds official medical roles with multiple athletic teams, sporting events and venues. In its first year of eligibility, the institute has been recognized for its positive workplace culture with Modern Healthcare’s Best Places to Work award.
Click here to learn more about Orlando Health Jewett Orthopedic Institute
Position Summary
The
Scheduling Coordinator
will communicate regularly with physicians, patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.
Schedule Summary
Full-time | Monday - Friday
Orlando Health Offers a Great Benefits Package That Includes
Medical, Dental, Vision
403(b) Retirement Savings Plan
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Paid Time Off (Up to 5 weeks to start)
Life Insurance
Extended Leave Plan (ELP)
Family Care (child care, elder care, pet care)
Paid Parental Leave
Pet Insurance
Car Insurance
100% PAID Tuition as well as tuition reimbursement & monthly payments to help pay down any graduated school debt
Responsibilities
Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
Understand the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
Exhibit working knowledge in the use of all registration, scheduling systems, and Web based resources.
Knowledge of computer applications, multi‑line telephone system, printers, copy fax machines, which may include required data entry.
Maintain basic understanding of the medical needs during the screening process for scheduling an appointment.
Consistently review the schedules daily and communicate all changes to appropriate staff.
Consistently meet departmental goals for productivity, quality and customer service standards set by Orlando Health.
Maintain a working knowledge of ICD‑9 (ICD‑10) and CPT codes, as deemed necessary.
Identify customer service issues and resolve or initiate necessary follow‑up.
Adhere to all portions of the Orlando Health Professional Appearance Policy at all times.
Maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintain compliance with all Orlando Health policies and procedures.
Qualifications Education/Training
High school graduate or equivalent.
Must complete Orlando Health medical terminology course within 90 days of hire.
Licensure/Certification
None.
Experience
One (1) year of retail, customer service or health care.
Computer experience required.
#J-18808-Ljbffr