Baxter International
Service Operations Supervisor - Shreveport, LA
Baxter International, Bossier City, Louisiana, United States, 71111
This is where
your work makes a difference.
At Baxter, we believe everyone has a chance to live a healthy life. We re‑define healthcare delivery to make a greater impact by creating better outcomes.
Our Baxter colleagues unite around the Mission to Save and Sustain Lives. Our culture of courage, trust, and collaboration empowers individuals to own responsibilities and provide meaning. We strive for efficient operations and hold each other accountable for delivering exemplary results.
Here, you won’t just do a job—you’ll discover purpose and pride.
Who We Are: Every day, Baxter touches the lives of millions of patients and providers worldwide who depend on our essential hospital products and services. Your work applies Baxter’s rich heritage of medical breakthroughs toward next‑generation healthcare innovations, supporting patient care during critical moments.
The Service Operations Supervisor Responsibilities Provide direct supervision, leadership, coaching, and daily direction for assigned service location. Oversee training and performance in safety, customer satisfaction, continuous improvement, and key metrics. Manage relationships with customers and sales teams and foster revenue generation and operational excellence.
What You’ll Do:
Ensure safety training and medical testing requirements are current and standard work is followed.
Create a diverse teamwork environment.
Build positive relationships with the sales team, other departments, external customers, and suppliers.
Conduct oral presentations to customers, caregivers, product demos, and cross‑training.
Manage site inventory accuracy.
Enforce federal, state, local regulations and company policy compliance.
Support continuous improvement initiatives.
Achieve key operational measures at assigned location.
Justify personnel or equipment requirements and assist with procurement.
Maintain service revenue generation and contract performance.
Ensure proper utilization of parts and equipment.
Required Experience & Qualifications: To succeed, you must possess the following:
Bachelor’s degree preferred or associate degree plus 5+ years in field service, or 8+ years without a degree.
Prior supervisory or team leadership experience.
Experience with medical device hands‑on environments.
Communicates vision, sets goals, aligns staff performance.
Adaptable to new technology; comfortable with Microsoft Office.
Valid driver’s license with acceptable record.
Schedule flexibility/on‑call as required, with occasional overnight travel.
Strong technical interpretation, analysis, application skills.
Must wear PPE; gloves supplied to include latex and non‑latex.
Frequent exposure to biohazards – hospitals, service centers, depots.
Compensation is key to your next career step. We offer a base salary range of $80,000–$110,000, subject to skills, experience, and location.
US Benefits at Baxter (except Puerto Rico) The benefits include comprehensive health coverage, additional retirement and financial plans, flexible spending accounts, educational assistance, and generous paid time‑off. For more, consult a recruiter or visit the benefits site.
Equal Employment Opportunity Baxter is an equal‑opportunity employer and evaluates applicants regardless of protected characteristics.
Reasonable Accommodations Baxter offers accommodations to individuals with disabilities. If required, let us know the nature of your request.
Recruitment Fraud Notice Baxter combats recruitment scams. Protect yourself by reviewing the Recruitment Fraud Notice.
Know Your Rights: Workplace Discrimination is Illegal
#J-18808-Ljbffr
your work makes a difference.
At Baxter, we believe everyone has a chance to live a healthy life. We re‑define healthcare delivery to make a greater impact by creating better outcomes.
Our Baxter colleagues unite around the Mission to Save and Sustain Lives. Our culture of courage, trust, and collaboration empowers individuals to own responsibilities and provide meaning. We strive for efficient operations and hold each other accountable for delivering exemplary results.
Here, you won’t just do a job—you’ll discover purpose and pride.
Who We Are: Every day, Baxter touches the lives of millions of patients and providers worldwide who depend on our essential hospital products and services. Your work applies Baxter’s rich heritage of medical breakthroughs toward next‑generation healthcare innovations, supporting patient care during critical moments.
The Service Operations Supervisor Responsibilities Provide direct supervision, leadership, coaching, and daily direction for assigned service location. Oversee training and performance in safety, customer satisfaction, continuous improvement, and key metrics. Manage relationships with customers and sales teams and foster revenue generation and operational excellence.
What You’ll Do:
Ensure safety training and medical testing requirements are current and standard work is followed.
Create a diverse teamwork environment.
Build positive relationships with the sales team, other departments, external customers, and suppliers.
Conduct oral presentations to customers, caregivers, product demos, and cross‑training.
Manage site inventory accuracy.
Enforce federal, state, local regulations and company policy compliance.
Support continuous improvement initiatives.
Achieve key operational measures at assigned location.
Justify personnel or equipment requirements and assist with procurement.
Maintain service revenue generation and contract performance.
Ensure proper utilization of parts and equipment.
Required Experience & Qualifications: To succeed, you must possess the following:
Bachelor’s degree preferred or associate degree plus 5+ years in field service, or 8+ years without a degree.
Prior supervisory or team leadership experience.
Experience with medical device hands‑on environments.
Communicates vision, sets goals, aligns staff performance.
Adaptable to new technology; comfortable with Microsoft Office.
Valid driver’s license with acceptable record.
Schedule flexibility/on‑call as required, with occasional overnight travel.
Strong technical interpretation, analysis, application skills.
Must wear PPE; gloves supplied to include latex and non‑latex.
Frequent exposure to biohazards – hospitals, service centers, depots.
Compensation is key to your next career step. We offer a base salary range of $80,000–$110,000, subject to skills, experience, and location.
US Benefits at Baxter (except Puerto Rico) The benefits include comprehensive health coverage, additional retirement and financial plans, flexible spending accounts, educational assistance, and generous paid time‑off. For more, consult a recruiter or visit the benefits site.
Equal Employment Opportunity Baxter is an equal‑opportunity employer and evaluates applicants regardless of protected characteristics.
Reasonable Accommodations Baxter offers accommodations to individuals with disabilities. If required, let us know the nature of your request.
Recruitment Fraud Notice Baxter combats recruitment scams. Protect yourself by reviewing the Recruitment Fraud Notice.
Know Your Rights: Workplace Discrimination is Illegal
#J-18808-Ljbffr